--- description: Tudo sobre CallTools: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallTools - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software) # CallTools Canonical: https://www.capterra.com.br/software/149510/call-center-software Página: 1 / 8\ Próximo: [Próxima página](https://www.capterra.com.br/software/149510/call-center-software?page=2) > Discador preditivo, avançado e com pré-visualização com telefone da Internet incorporado, CRM e equipe de suporte interna dedicada. > > Conclusão: 156 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o CallTools? A plataforma atende prestadores de terceirização de processos de negócios (BPOs na sigla em inglês), centrais de atendimento, operadores de telemarketing, responsáveis pelo agendamento de compromissos, e centros de vendas e suporte ao cliente com 50 a mais de 100 assentos, ou usuários de CRM que desejam apenas conversar com clientes ativos, leads e clientes potenciais. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 156 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.8/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CallTools - **Localização**: Irvine, EUA - **Fundada**: 2014 ## Contexto comercial - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop) - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos ## Recursos - CRM - Call center de ligações de entrada - Call center de ligações saída - Comunicação multicanal - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Entroncamento SIP - Gerenciamento de contatos - Gerenciamento de listas - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de leads - Gestão de listas de chamadas - Gestão do desempenho - Gravação de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - Painel - Rastreamento de chamadas - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transferência de chamadas - VoIP ## Integrações (33 no total) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... e mais 18 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software) - [Software para Vendas Internas](https://www.capterra.com.br/directory/30680/inside-sales/software) - [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software) - [Sistemas de Telemarketing](https://www.capterra.com.br/directory/31034/telemarketing/software) ## Alternativas 1. [uContact](https://www.capterra.com.br/software/115213/ucontact) — 4.5/5 (81 reviews) 2. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (330 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [CallHippo](https://www.capterra.com.br/software/159578/callhippo) — 4.4/5 (688 reviews) ## Avaliações ### "Useful tool for customer service" — 5.0/5 > **Daniel Alejandro** | *24 de janeiro de 2019* | Serviços ao consumidor | Taxa de recomendação: 10.0/10 > > **Vantagens**: It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. > > **Desvantagens**: Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. > > This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service ----- ### "Vital Tool for Success" — 5.0/5 > **Neil** | *24 de julho de 2024* | Seguros | Taxa de recomendação: 10.0/10 > > **Vantagens**: Great customer support from \[sensitive content hidden\]. Responds immediately. Easy to use tool, makes dialing fast and efficient. > > **Desvantagens**: Nothing I didn’t like. Everything was easy and user friendly. > > \[sensitive content hidden\] is the main reason I decided to try CallTools and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well. ----- ### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5 > **Maria Lenin** | *17 de agosto de 2018* | Taxa de recomendação: 8.0/10 > > **Vantagens**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. > > **Desvantagens**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. ----- ### "CallTools is the best power dialer out there\!" — 5.0/5 > **David** | *9 de fevereiro de 2023* | Telecomunicações | Taxa de recomendação: 10.0/10 > > **Vantagens**: CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits\! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. > > **Desvantagens**: I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. > > Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. ----- ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won\!" — 5.0/5 > **Joseph** | *8 de novembro de 2020* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. > > **Desvantagens**: You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. > > Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. ----- Página: 1 / 8\ Próximo: [Próxima página](https://www.capterra.com.br/software/149510/call-center-software?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/149510/call-center-software) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados