---
description: Tudo sobre CallTools: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: CallTools - Preço, avaliações e classificação - Capterra Brasil 2026
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# CallTools

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> Discador preditivo, avançado e com pré-visualização com telefone da Internet incorporado, CRM e equipe de suporte interna dedicada.
> 
> Conclusão: 156 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o CallTools?

A plataforma atende prestadores de terceirização de processos de negócios (BPOs na sigla em inglês), centrais de atendimento, operadores de telemarketing, responsáveis pelo agendamento de compromissos, e centros de vendas e suporte ao cliente com 50 a mais de 100 assentos, ou usuários de CRM que desejam apenas conversar com clientes ativos, leads e clientes potenciais.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.8/5** | 156 Avaliações |
| Praticidade | 4.7/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.8/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais |
| Recursos | 4.8/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: CallTools
- **Localização**: Irvine, EUA
- **Fundada**: 2014

## Contexto comercial

- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop)
- **Idiomas**: inglês
- **Países disponíveis**: Canadá, Estados Unidos

## Recursos

- CRM
- Call center de ligações de entrada
- Call center de ligações saída
- Comunicação multicanal
- Discador automático
- Discador automático
- Discador preditivo
- Distribuição automática de chamadas
- Entroncamento SIP
- Gerenciamento de contatos
- Gerenciamento de listas
- Gestão de call centers
- Gestão de campanhas
- Gestão de filas
- Gestão de leads
- Gestão de listas de chamadas
- Gestão do desempenho
- Gravação de chamadas
- IVR
- Identificador de chamadas
- Integração de telefonia por computador
- Mensagens por voz
- Monitoração de chamadas
- Painel
- Rastreamento de chamadas
- Rastreamento de interações
- Registro de chamadas
- Relatório de chamadas
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Transferência de chamadas
- VoIP

## Integrações (33 no total)

- 3CLogic
- Adobe Commerce
- Avaya Experience Platform
- Balto
- BirdDog Software
- ClickFunnels
- DebtPayPro
- Gmail
- Google Maps
- Google Sheets
- HighLevel
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub

... e mais 18 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software)

## Categorias relacionadas

- [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software)
- [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software)
- [Software para Vendas Internas](https://www.capterra.com.br/directory/30680/inside-sales/software)
- [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software)
- [Sistemas de Telemarketing](https://www.capterra.com.br/directory/31034/telemarketing/software)

## Alternativas

1. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews)
2. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (324 reviews)
3. [Kixie PowerCall](https://www.capterra.com.br/software/135636/kixie-powercall) — 4.6/5 (294 reviews)
4. [Dialshree](https://www.capterra.com.br/software/144944/dialshree) — 4.7/5 (74 reviews)
5. [JustCall](https://www.capterra.com.br/software/157853/justcall) — 4.1/5 (224 reviews)

## Avaliações

### "Useful tool for customer service" — 5.0/5

> **Daniel Alejandro** | *24 de janeiro de 2019* | Serviços ao consumidor | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.
> 
> **Desvantagens**: Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.
> 
> This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service

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### "Quality Software, Exemplary Support" — 5.0/5

> **Eric** | *21 de agosto de 2024* | Serviços financeiros | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Their customer service is spectacular.  Any time that I have a problem, it's solved the same day.
> 
> **Desvantagens**: The complexity.  This software comes with a massive learning curve.

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### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5

> **Maria Lenin** | *17 de agosto de 2018* | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.
> 
> **Desvantagens**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

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### "Great service" — 5.0/5

> **Jason** | *19 de junho de 2024* | Imobiliárias | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: We love the ease and set up. We like being able to review our calls.
> 
> **Desvantagens**: It took us a while to figure out why we had audio issues and thanks to support we fixed it.
> 
> Was great. Michael helped us resolve some audio issues and made sure we were taken care of.

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### "Calltools is the best software to run a successful call center" — 5.0/5

> **Hannah** | *9 de fevereiro de 2023* | Telecomunicações | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I think the \#1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]\!
> 
> **Desvantagens**: I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful\!
> 
> My overall experience with CallTools has been nothing short of amazing\! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now\! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates\!

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## Links

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