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InteliWISE Live Chat
Conheça InteliWISE Live Chat
Assistente de bate-papo ao vivo e virtual para portais de ajuda e autoatendimento.
Quem usa InteliWISE Live Chat?
O InteliWISE foi criado como um software de bate-papo ao vivo, atendimento ao cliente e agente virtual para aprimorar a comunicação com o cliente sem que ele precise esperar por uma resposta.
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Avaliações do InteliWISE Live Chat
Love Live Chat
Vantagens:
We love Live Chat and wish we could use it more! Because of the licenses and the sheer numbers of our support team and the calls we have, Live Chat is used primarily by upper management teams who offer escalation support for our teams. That's a shame on our part because we have far less issues with Live Chat than we do with the other chat client our agents use. It is stable and gives us almost instant access which is nice because when a call is escalated, we don't want to have the customer "on hold". Having the option for our customers to go live and get someone right away is a plus.
Desvantagens:
There's nothing I can really say about Live Chat outside of the cost. I wish it was not limited to upper managements usage which was our decision not Live Chat. But cost wise its more efficient with another chat program for our agents.
LiveChat is a good addition to our website that helps generate leads.
Vantagens:
I like how straightforward the platform is. It allows potential clients on our website to get the quick answers they are looking for in a timely manner. A few of the features I like the most are the canned responses, ability to transfer chats, and the ability to route based on teams.
Desvantagens:
It is a very basic chat tool with limited functionality and features. It is almost more customer service centric rather than a sales-centric tool.
This app needs some improvements.
Vantagens:
The application allows me to connect with my students whenever they need help. This is the only reason I used the Live Chat app while I’ve been testing it.
Desvantagens:
There's notification problems and often has trouble connecting to the internet or disconnects randomly.
LiveChat is awesome, I really like the quality of the service!
Vantagens:
Having Live Chat as a feature on your website is awesome! It has the ability to answer questions all around the clock, well at least most of the time. The LiveChat services is a great way to give your customers, or patients the idea that you are available all day long.
Desvantagens:
The only bad thing about LiveChat, is that it can sometimes sound a bit robotic. I don't think that people want a robotic answer, keep in mind, this does not happen all the time. But, when it does, it actually matters, as far as business goes.
The best software app ever
Vantagens:
The way the software is build is user friendly and hot keys are making work very much easy! The ability to see what the other end types before receiving it is a genius!
Desvantagens:
Easy to use but lags from time to time. Onve updated its brand new as always
