--- description: Tudo sobre Sinch MessageMedia: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sinch MessageMedia - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Plataforma de SMS em Massa](/directory/30842/sms-marketing/software) > [Sinch MessageMedia](/software/150203/messagemedia) # Sinch MessageMedia Canonical: https://www.capterra.com.br/software/150203/messagemedia Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/150203/messagemedia?page=2) > A MessageMedia é um dos líderes globais em serviços de SMS comercial, disponibilizando uma plataforma confiável e unificada de troca de mensagens para seus mais de 50.000 clientes. > > Conclusão: 53 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Sinch MessageMedia? A desenvolvedora atende a empresas de todos os setores, de marcas globais a pequenos negócios, que precisam de um serviço simples e confiável para se comunicar e reunir todos os envolvidos em cada questão. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 53 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.4/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Sinch ## Contexto comercial - **Preço inicial**: US$ 42,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Austrália, Bélgica, Canadá, Estados Unidos, Nova Zelândia, Reino Unido ## Recursos - Alertas/notificações - Comunicação multicanal - Criador de questionários - Cupons móveis - Gerenciamento de contatos - Gestão de campanhas - MMS - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Modelos personalizáveis - Personalização de mensagens - Relatórios e análise de dados - Respostas automáticas - SMS Marketing - Segmentação por público - Third-Party Integrations ## Integrações (23 no total) - Act\! - ActiveCampaign - Adobe Campaign - Adobe Experience Manager - Aircall - AroFlo - BigCommerce - Bullhorn ATS & CRM - Covetrus Pulse - Epic - HubSpot CRM - Klaviyo - Mailchimp - Mailjet - NetSuite ... e mais 8 integrações ## Opções de suporte - Email/Help Desk - Suporte por telefone - Assistência 24/7 ## Category - [Plataforma de SMS em Massa](https://www.capterra.com.br/directory/30842/sms-marketing/software) ## Categorias relacionadas - [Plataforma de SMS em Massa](https://www.capterra.com.br/directory/30842/sms-marketing/software) - [Software para Pesquisas SMS](https://www.capterra.com.br/directory/32937/sms-survey/software) - [Software de Mobile Marketing](https://www.capterra.com.br/directory/31308/mobile-marketing/software) - [Software de Marketing Conversacional](https://www.capterra.com.br/directory/31562/conversational-marketing-platform/software) ## Alternativas 1. 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[Trumpia](https://www.capterra.com.br/software/131015/trumpia-2-0) — 4.5/5 (120 reviews) ## Avaliações ### "Sinch: Messaging at its finest" — 5.0/5 > **Nicholas** | *4 de dezembro de 2025* | Emprego e contratação | Taxa de recomendação: 8.0/10 > > **Vantagens**: Two‑way, conversational messaging — It’s not just one‑way blasts: you can have real conversations over text, support customers, respond to inquiries, and keep the history in a shared inbox — which is great for engagement and support > > **Desvantagens**: For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better > > Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it ----- ### "Sinch is a Sinch\!" — 4.0/5 > **Karen** | *2 de outubro de 2025* | Hotelaria | Taxa de recomendação: 8.0/10 > > **Vantagens**: Is easy to use - quite intuitive Helps me contact many people at once streamlines my communication on busy days I can be organised and schedule future messages > > **Desvantagens**: I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply. Also occasionally if I click into another tab when I'm halfway through a message the message I'm working on gets deleted - perhaps there coudl be a text box "are you sure you want to delete this message/leave this page" - before its actually deleted > > Love it - makes my day-to-day management so much easier and very organised and consistent. It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system ----- ### "Bad technical support" — 1.0/5 > **Arthur** | *22 de abril de 2026* | Gestão da educação | Taxa de recomendação: 1.0/10 > > **Vantagens**: At first glance, the integration seems solid and ambitious. The interface is user-friendly, and \[sensitive content hidden\], our account manager, is also very pleasant to work with. > > **Desvantagens**: Very disappointing experience with this service on Zoho CRM. For several weeks, we encountered a critical issue that resulted in duplicate SMS messages being sent, causing significant and unnecessary costs on our side. Despite opening multiple support tickets and clearly explaining the situation, we did not receive any meaningful help or resolution from their team. There was no proactive investigation, no clear communication, and no accountability. In the end, we had to investigate the issue ourselves and identified that it was caused by an automatically generated workflow (created by their integration in Zoho CRM) that was incorrectly configured and resending messages even when they had already been successfully delivered. This is a fundamental flaw that should have been caught and resolved by their support team. To make matters worse, after updating the app, we lost access to the workflow history, meaning we no longer have formal proof—something their team should have helped us secure earlier given the ongoing issue. This situation has caused us financial damage amounting to several thousand euros. As of today, we are still waiting for a proper response, a refund for the duplicated messages, and accountability from their side. Overall, this reflects a serious lack of support, reliability, and professionalism. I cannot recommend this service. ----- ### "Sinch Message Media, Great Product, Amazing Support Staff." — 5.0/5 > **Julio** | *2 de setembro de 2025* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 10.0/10 > > **Vantagens**: The support models is good, support techs know the product are responsive, helpful and always concise with the outcomes. > > **Desvantagens**: Initially can be challenging for non-technical people to learn the different options and ways in which to use the platform and get a Roi, in saying that there are a lot of 'how to' articles that are helpful. > > Happy with the value for money, amazing support staff, willingness to go above and beyond to troubleshoot and remediate any issues at hand. ----- ### "Helpful support" — 5.0/5 > **Cherry** | *30 de outubro de 2025* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 8.0/10 > > **Vantagens**: Ease of use - it is a user friendly service and over the years we have been using Message Media it has developed and has been responsive to our needs > > **Desvantagens**: The Chatbot isn't that helpful and just sends a list of FAQs which is frustrating and impersonal especially as none of the FAQs were relevant to my request > > We use Sinch Message Media every day and it is an invaluable service for our charity. My concern is that as it has become a bigger company the customer support has become more remote and less personal. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/150203/messagemedia?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/150203/messagemedia) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados