Quem usa o Drift?

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

Conheça o Drift

Drift is the world's first conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence.

Get started for free today at drift.com

Drift - Informação

Drift

http://www.drift.com/

Fundada em 2015

Assistência

  • 24 horas por dia (representante ao vivo)
  • Horário comercial
  • Online

Implantação

  • Nuvem, SaaS, web
  • Celular - iOS nativo
  • Celular - Android nativo

Formação

  • Ao vivo online
  • Webinars
  • Documentos
-thumb
-thumb
-thumb
-thumb
-thumb

Drift - Visão geral de preços

O Drift possui uma versão gratuita e oferece versão de teste grátis.


Versão gratuita

Sim

Teste Grátis

Sim

Recursos do Drift

  • Análise de dados/Rastreamento do ROI
  • CTAs personalizáveis
  • Campanhas gota a gota
  • Conteúdo dinâmico
  • Inteligência de vendas
  • Lead Scoring
  • Marketing de pesquisa
  • Marketing social
  • Páginas de início/formulários web
  • Rastreamento de visitantes do site
  • Segmentação
  • Testes A/B

Ver lista completa de Ferramentas de Automação de Marketing

  • Biblioteca de imagens
  • Campanhas gota a gota
  • Conformidade com CAN SPAM
  • Conteúdo dinâmico
  • E-mail otimizados para celulares
  • E-mails acionados por eventos
  • Editor de e-mail de WYSIWYG
  • Gerenciamento de listas
  • Gestão de assinantes
  • Gestão de modelos
  • Pesquisas do cliente
  • Páginas de início/formulários web
  • Relatórios e análise de dados
  • Respondedores automáticos
  • Testes A/B

Ver lista completa de Ferramentas de Email Marketing

  • Análise de dados
  • Ferramentas de prospecção
  • Identificação da conta de destino
  • Lead Nurturing
  • Lead Scoring
  • Monitoramento da participação
  • Monitoramento do progresso
  • Personalização de campanhas
  • Segmentação de clientes

Ver lista completa de Programas ABM

  • Acesso para Celular
  • Agendamento automatizado
  • Agendamento de grupo
  • Banco de dados de clientes
  • Compromissos recorrentes
  • Gestão de reservas de quartos
  • Lembretes de compromissos
  • Pagamentos online
  • Reservas online
  • Sincronização de calendários
  • Várias localizações

Ver lista completa de Sistemas de Agendamento de Compromissos

  • Análise de dados do atendimento ao cliente
  • Bate-papo ao vivo
  • Catalogação e categorização
  • Controle de respostas por e-mail
  • Gestão do conhecimento
  • Indicadores de desempenho
  • Pesquisa
  • Portal de autoatendimento
  • Rastreamento do suporte ao cliente

Ver lista completa de Software CRM Online

  • Digitalização de cartão de visitas/crachás
  • Distribuição de leads
  • Extração de dados
  • Formulários online
  • Lead Nurturing
  • Lead Scoring
  • Notificação de leads
  • Painel
  • Qualificação de leads

Ver lista completa de Software de Captação de Leads

  • Bate-papo proativo
  • Compartilhamento de tela
  • Formulário offline
  • Imagem de marca personalizável
  • Integração de terceiros
  • Rastreamento de visitantes do site
  • Respostas predeterminadas
  • Segmentação geográfica
  • Transferências/encaminhamento

Ver lista completa de Software de Chat ao Vivo

  • Análise de sentimentos
  • Assistente virtual
  • Bate-papos na tela
  • Bots pré-configurados
  • Componentes reutilizáveis
  • Desenvolvimento sem códigos
  • Omnicanal
  • Orientação contextual
  • Para desenvolvedores
  • Reconhecimento de tentativas
  • Reconhecimento de voz
  • Síntese de discursos
  • Vários idiomas

Ver lista completa de Software de Chatbots

  • Banco de dados de contatos
  • Captura de leads
  • Ferramentas de prospecção
  • Gestão do pipeline
  • Importação/exportação de dados
  • Integração de banco de dados de leads
  • Lead Nurturing
  • Lead Scoring
  • Segmentação de leads
  • Verificação/validação de leads

Ver lista completa de Software de Geração de Leads

  • Captura de leads
  • Distribuição de leads
  • Ferramentas de prospecção
  • Gestão de campanhas
  • Gestão do pipeline
  • Lead Nurturing
  • Lead Scoring
  • Rastreamento de fonte
  • Rastreamento de interações
  • Segmentação de leads

Ver lista completa de Software de Gestão de Leads

  • Agendamento de compromissos
  • Automação de email
  • Chat com vídeo
  • Chatbot
  • Comunicação multicanal
  • Distribuição de leads
  • Mensagens de celular
  • Mensagens em grupo
  • Qualificação de leads
  • Recomendações de produtos
  • Segmentação do público
  • Transferência para atendente

Ver lista completa de Software de Marketing Conversacional

  • Atribuição de canais
  • Concurso por SMS
  • Cupons
  • Marketing baseado na localização
  • Marketing por e-mail
  • Mensagens de texto
  • Monitoramento da participação
  • Notificações por push
  • Segmentação contextual

Ver lista completa de Software de Mobile Marketing

Drift - Alternativas

Mais alternativas ao Drift

Drift - Avaliações

Exibindo 5 de 141 avaliações

Geral
4,5/5
Praticidade
4,4/5
Atendimento ao cliente
4,3/5
Recursos
4,3/5
Relação qualidade/preço
4,1/5
Rob C.
Content & SEO Specialist
Software, 201-500 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 21/12/2019

"Expensive but awesome"

Comentários: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Vantagens: With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Desvantagens: We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Resposta dos fornecedores

por Drift em 20/02/2020

Hi Rob,

Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.

Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!

All the best -

Julie Hogan, VP - Customer Experience

  • Fonte da avaliação 
  • Avaliado em 21/12/2019
Guru S.
Co-Founder
Software, 11-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 11/11/2019

"Best Realtime communication chat tool"

Comentários: We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.

Vantagens: We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple.

Desvantagens: The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.

  • Fonte da avaliação 
  • Avaliado em 11/11/2019
Avaliador Verificado
Sales
Publicidade e marketing, 51-200 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 10/09/2020

"The best chat AI."

Comentários: Using this for sales as well as support automation, and it's paid off well and works with our sites.

Vantagens: The driftbots and playbooks (how their AI, automation is done). We have used this to automate sales workflows and schedule meetings and save time.

Desvantagens: I have no complaints that wouldn't be something out of my control - some of the rules I've set up in boys seem to be a bit too picky when leads respond with anything besides a picklist item.

Resposta dos fornecedores

por Drift em 24/09/2020

Hi there,

Wow. Thank you so much, for all of this. We're thrilled to hear you're happy with your platform experience, as well as your experience with us both in pre sales and support . Please reach out if there's anything else we can do to help or support you.

All the best,

Julie Hogan, VP - Customer Experience

  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 10/09/2020
Nick S.
CEO
E-Learning, 11-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    2/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    1/5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 15/04/2020

"A time consuming disappointment."

Comentários: We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available. Drift is expensive, has slick marketing, so I assumed it was good. I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan. Our developers hated it (I should have listened)... Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it. And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift. So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong! But walk away and save time.

Vantagens: Drift is a chat tool with some rudimentary marketing automation. Drift's bot workflows are conceptually good. Email 'playbooks' are similar to a basic marketing automation platform.

Desvantagens: I purchased Drift against the recommendation of our developers on the promise of its segment.io integration. Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).

Resposta dos fornecedores

por Drift em 24/04/2020

Hi Nick,

Wow, we really let you down. I'm really sorry for all of the places along the way we didn't deliver on the experience you expected. Thanks for taking the time to detail this feedback and share it.

If there is any interest, I'd love the opportunity to talk live ([email protected]) ... or simply feel free to email me directly if there's more you'd like to share with me.

Thank you again, and a sincere sorry for the poor experience you had with us.

All the best-

Julie Hogan, VP Customer Experience

  • Fonte da avaliação 
  • Avaliado em 15/04/2020
Dalton B.
Program Sales Manager
Software, 11-50 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 18/06/2020

"Simple setup, solid results"

Comentários: Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.

Vantagens: It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.

Desvantagens: The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.

Resposta dos fornecedores

por Drift em 23/06/2020

Hi Dalton,

Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you.

All the best -
Julie Hogan, VP Customer Experience

  • Fonte da avaliação 
  • Avaliado em 18/06/2020