---
description: Tudo sobre Sendbird: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Sendbird - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# Sendbird

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> SendBird: SDK de mensagens e API de bate-papo para sites e aplicativos móveis
> 
> Conclusão: 31 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Sendbird?

Com suporte para comunicações entre usuários e entre usuários e empresas para aplicativos em diversos setores: comunidade, sob demanda, comércio eletrônico, jogos, colaboração comercial, Fintech, assistência médica, transmissão de vídeo ao vivo

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.2/5** | 31 Avaliações |
| Praticidade | 4.1/5 | Com base em avaliações gerais |
| Suporte ao cliente | 3.9/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 3.8/5 | Com base em avaliações gerais |
| Recursos | 3.9/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Sendbird
- **Localização**: REDWOOD CITY, EUA
- **Fundada**: 2012

## Contexto comercial

- **Modelo de preços**:  (Versão gratuita disponível) (Teste grátis)
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web
- **Idiomas**: alemão, basco, búlgaro, catalão, cazaque, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estoniano, finlandês, francês, galego, grego, hebraico, hindi, holandês, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, malaio, norueguês, polonês, português, português, português, romeno, russo, sueco, sérvio, sérvio, tailandês, tcheco, turco, ucraniano, vietnamita, árabe
- **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, Emirados Árabes Unidos, Estados Unidos, Japão, México, Reino Unido, Índia

## Recursos

- AI Copilot
- API
- Alertas/notificações
- Ambiente de desenvolvimento integrado
- Bate-papo com o consumidor em tempo real
- Bate-papo em tempo real
- Bate-papo/Mensagens instantâneas
- Bot pré-configurado
- Chatbot
- Desenvolvimento sem códigos
- Detecção de idioma
- Formulário offline
- Histórico de transcrições/chat
- Imagem de marca personalizável
- Inteligência artificial e aprendizado de máquina
- Processamento de linguagem natural
- Qualificação de leads
- Relatórios e análise de dados
- Respostas automáticas
- Roteamento automático
- Suporte do cliente
- Third-Party Integrations
- Transferências/encaminhamento

## Integrações (9 no total)

- Confluence
- Google Drive
- Intercom
- Notion
- Salesforce Data Cloud
- Salesforce Desk
- Sprinklr
- Zendesk AI
- Zendesk Suite

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Programas para Desenvolver Aplicativos](https://www.capterra.com.br/directory/30082/application-development/software)

## Categorias relacionadas

- [Programas para Desenvolver Aplicativos](https://www.capterra.com.br/directory/30082/application-development/software)
- [Ferramentas de Comunicação Interna](https://www.capterra.com.br/directory/31014/internal-communications/software)
- [Software de Gestão de API](https://www.capterra.com.br/directory/31065/api-management/software)
- [Software de Comunicação na Nuvem](https://www.capterra.com.br/directory/31362/cloud-communication-platform/software)
- [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software)

## Alternativas

1. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (985 reviews)
2. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1754 reviews)
3. [Callbox](https://www.capterra.com.br/software/1046395/callbox) — 4.9/5 (7 reviews)
4. [Intercom](https://www.capterra.com.br/software/134347/intercom) — 4.5/5 (1131 reviews)
5. [Freshchat](https://www.capterra.com.br/software/158117/freshchat) — 4.1/5 (115 reviews)

## Avaliações

### "Implementation was super easy and functional very quickly. We got up to speed super quick." — 5.0/5

> **Chad** | *8 de novembro de 2017* | Pesquisa de mercado
> 
> **Vantagens**: It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation.
> 
> **Desvantagens**: There are still some things that are not included in our portal management. However, engaging support has been able to resolve them.

-----

### "Good chat foundation that you can build upon" — 4.0/5

> **Sean** | *1 de fevereiro de 2017* | E-Learning | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: Plug and Play
> 
> **Desvantagens**: Needed to customize quite a bit and the customer support is not the fastest.
> 
> Sendbird allows you to get up and running with a chat solution pretty quickly.  We have since customized it a lot (integrating it with Slack, building notifications etc).  It is pretty good for plug and play if you are looking for a basic chat service.  We don't use their UI, but their UI is good straight out of the box.

Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes.

All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable.  Sendbird has been pretty reliable with only a couple of times going down.  Their pricing is good for what you get.

If you are just looking for a plug and play chat service then you should definitely consider Sendbird.  If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io.

We ultimately decided on Sendbird, and have been pretty happy thus far.

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### "Better alternatives, just don't do it." — 1.0/5

> **Avaliador Verificado** | *28 de setembro de 2021* | Software | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: Seemed like it had the features we wanted, small hungry team that promised a lot.
> 
> **Desvantagens**: Poor quality product, terrible documentation, engineering support that didn't know how their own product worked. 
We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can.
> 
> We wanted a simple, fast, chat solution to drop into our app. Sendbird promised this, but did not deliver.

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### "A great team, helping to integrate a great product" — 4.0/5

> **Patrick** | *12 de janeiro de 2021* | Segurança de rede e informática | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: Team is willing to help you - starting from your first contact.

all relevant platforms we need to integrate the chat on, are supported.

if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan.
> 
> **Desvantagens**: the ui kit could offer more functionality.

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### "Great team to work with" — 5.0/5

> **Avaliador Verificado** | *9 de janeiro de 2021* | Software | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: Great tech support. Always proactive when we face issues
> 
> **Desvantagens**: Some features were missing when we initially tied up and had to custom implement on our side

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## Links

- [Ver em Capterra](https://www.capterra.com.br/software/150851/sendbird)

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