--- description: Tudo sobre QueueMetrics: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: QueueMetrics - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [QueueMetrics](/software/151411/queuemetrics) # QueueMetrics Canonical: https://www.capterra.com.br/software/151411/queuemetrics Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/151411/queuemetrics?page=2) > O QueueMetrics é um monitor de central de atendimento Asterisk. > > Conclusão: 27 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o QueueMetrics? Solução profissional de supervisão de call center para Asterisk PBX que ajuda empresas de todos os tamanhos a gerenciar a produtividade do atendente, as metas e a taxa de conversão, entre outras coisas, com estatísticas de campanha e painéis. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 27 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Loway - **Fundada**: 2004 ## Contexto comercial - **Preço inicial**: CHF 8,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop) - **Idiomas**: alemão, catalão, espanhol, francês, grego, hebraico, inglês, italiano, português, romeno, turco, ucraniano - **Países disponíveis**: Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Bahamas, Barbados, Belize, Bermudas, Bolívia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina e mais 124 ## Recursos - CRM - Gestão de filas - Gravação de chamadas - IVR - Monitoração de chamadas - Painel - Registro de chamadas - Relatórios e análise de dados - Transferência de chamadas ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Alternativas 1. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 2. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (324 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [CallHippo](https://www.capterra.com.br/software/159578/callhippo) — 4.4/5 (680 reviews) 5. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (916 reviews) ## Avaliações ### "Great for intraday & day of the week analysis; Simple and very easy to use" — 5.0/5 > **Pin** | *11 de fevereiro de 2020* | Terceirização/Deslocalização | Taxa de recomendação: 10.0/10 > > **Vantagens**: Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction \& analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing \& listening to call logs has never been this easy. > > **Desvantagens**: Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user. ----- ### "in queue management and attendants I don't know better tool" — 4.0/5 > **ABSALON TEIXEIRA DO** | *17 de janeiro de 2020* | Telecomunicações | Taxa de recomendação: 9.0/10 > > **Vantagens**: Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. > > **Desvantagens**: In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python. > > Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. ----- ### "Feedback on QueueMetrics + Wombat (dialer)" — 2.0/5 > **Jeremy** | *13 de abril de 2017* > > As opposed to other reviews on this website, I'm disapointed by the software: 1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust 2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues 2- No prioritization of inbound versus outbound. Very bad for businesss\! 3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo\!\! I dont care about their logo.\!\!\! Agents in my call centers are using a lot of other applications and screen space is scarce 4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries. ----- ### "Queuemetrics relibable software for callcenter solutions." — 5.0/5 > **Avaliador Verificado** | *21 de julho de 2022* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example. > > **Desvantagens**: I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you. ----- ### "Convenient Callcenter software solution" — 5.0/5 > **Alvar** | *2 de janeiro de 2024* | Telecomunicações | Taxa de recomendação: 10.0/10 > > **Vantagens**: It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do. > > **Desvantagens**: you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things. > > we are very happy to work with Queuemetrics, they have an efficient support and everything works well. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/151411/queuemetrics?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/151411/queuemetrics) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados