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Conheça Rural Billing

A cobrança de serviços públicos do Rural Billing é uma solução simples de usar, expansível e acessível. Ao contrário dos sistemas de cobrança muito complexos, muito limitados ou muito caros para pequenas empresas de serviços públicos, o Rural Billing contém todos os recursos necessários a um preço econômico.

Quem usa Rural Billing?

Empresas de serviços públicos de pequeno e médio porte.

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Rural Billing

Rural Billing

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Rural Billing

Pontuação média

Geral
4,9
Praticidade
4,9
Atendimento ao cliente
4,9
Recursos
4,7
Relação qualidade/preço
4,8

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
88%
4
12%
Sandra
Office Manager, EUA
Manutenção predial, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

AWESOME SOFTWARE

5,0 há 8 anos

Comentários: I love the Rural Billing!!!! It is easy to understand! I love the tech support help! I have nothing but great things to say about this software!!!

Vantagens:

Pros: I love how you can talk to the support. I love how you can print anything you need to on the bills. It is very easy to learn and work with. I am thankful for being able to talk to a "REAL PERSON"!! Very fast and easy emailing, calling. I LOVE how the tech support can go into your computer and help you with anything you need!!!! I think it is a great help to any company that they send the billing sheets out without even asking! I wasn't ever trained for this job and I have called many, many times needing help and the gentleman that I speak with has always treated me with the most respect and encourages me and helps me to learn whatever I need to know!!! I am very blessed to have such a fantastic software!!! Thank you all!!

Desvantagens:

The only problem I can say is one thing: The activity sheet is hard to explain and break down to the older customers. I have went to show details and still had to go step by step to explain why a customer owed what they did. It is easy if they have a bill no late fee and pay it! That is simple. The ones I need more help with are like a person owes a bill, then late fee applied, then another bill, they make a payment, it needs to be able to be placed under the bill they are making a payment for. I can give you a customer to show you a example for. I have to sit with the customer and go step by step adding and taking away to come up with why they owe each thing. I know this is hard to understand but please feel free to email me or call me so I can help you understand. 256-354-2359

Taylor
Assistant Clerk, EUA
Administração pública, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Highly Recommend!

5,0 ano passado

Comentários: Since I took over our sewer department, I have had to learn how to use this software and it has been super easy and I haven't had much problem with figuring it out. My hard drive recently crashed and customer support was able to help me get back on track and it took no time!

Vantagens:

The activity log is very helpful to help keep up with payments. Some customers get behind or pay ahead and pay different amounts than the bill so being able to see that activity helps me make sure their account is correct. I also like that when customers pay online through GovPortal it transfers over to Rural Billing. This has been super helpful so I don't miss customer payments.

Desvantagens:

So far I have not come across anything I have had problems with.

Marsha
Office Manager, EUA
Manutenção predial, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

customer support with Rural billing

4,0 ano passado

Comentários: Great.

Vantagens:

What I like about rural billing is the customer service/support. [sensitive content hidden] will make himself available even at the last minute to assist me with any issues I might be having with the software. Although, I am able to navigate through the software, there are times when I can't figure out certain processes. [sensitive content hidden], walk me through each process and will follow up with me. He is awesome.

Desvantagens:

We use the software for utilities only. It would be nice to have a work order system within rural billing.

Resposta do Redline Data Systems

ano passado

Thanks for the review, Marsha. Regarding work orders, Rural Billing does provide simple work order processing. Please take a look at the Work Orders tab and if you need any assistance, please let us know.

Monica
Village Clerk, EUA
Administração pública, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Product

5,0 há 3 anos

Comentários: This is a fantastic program for our small community's water billing program.

Vantagens:

I like the ease of use of this program. I got thrown into the program with no training or assistance, and it was very easy to at least get started.

Desvantagens:

I don't like that you cannot look up work orders for each specific account. You have to go through every work order you created to find it

Resposta do Redline Data Systems

há 3 anos

Thanks for your review, Monica! As per our phone conversation, you can search for workorders, on the workorder screen, by account number, name, address or workorder number. As you suggested, we will look at adding a feature that would allow you to see the workorders for the account currently being viewed on the accounts screen. Thanks for your feature suggestion.

C. Darren
Manager/Superintendent, EUA
Manutenção predial, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Rural Billing is by far the most user friendly software we have seen when comparing to others.

4,0 há 7 anos

Comentários: All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice.

Vantagens:

It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries.

Desvantagens:

The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints.