Quem usa esse software?

Profissionais de TI de empresas de todos os tamanhos e em várias indústrias.

Avaliações médias

322 avaliações
  • Geral 4.7/5
  • Praticidade 4.8/5
  • Atendimento ao cliente 4.6/5
  • Recursos 4.4/5
  • Relação qualidade/preço 4.7/5

Detalhes do produto

  • Preço inicial US$ 25,00/mês
    Veja detalhes de preços
  • Versão gratuita Não
  • Teste Grátis Sim, consiga uma avaliação gratuita
  • Implantação Nuvem, SaaS, web
    Instalado - Windows
  • Formação Ao vivo online
    Documentos
  • Assistência 24 horas por dia (representante ao vivo)
    Horário comercial
    Online

Dados sobre o fornecedor

  • Techinline
  • https://www.techinline.com
  • Fundada em 2007

Sobre o FixMe.IT

A solução de acesso remoto projetada para fornecer suporte instantâneo a clientes localizados em qualquer lugar do mundo. A partir de $25 por mês, FixMe.IT oferece gerenciamento de várias sessões remotas, suporte ilimitado a dispositivos atendidos e acesso até 150 computadores autônomos. Outros características incluem personalização da marca, navegação em vários monitores, compartilhamento bidireccional de tela, transferência de arquivos, gravação de sessão remota, chat de texto e muito mais.

Recursos do FixMe.IT

  • Bate-papo em tempo real
  • Compartilhamento de arquivos
  • Compartilhamento de tela
  • Ferramentas de diagnóstico
  • Gravação de sessão
  • Questionários e feedback
  • Transferência de sessão

As avaliações mais úteis do FixMe.IT

Best Remote Access Software Available

Avaliado em 21/11/2018
R. curtis M.
System Analyst
Engenharia civil, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Vantagens: The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Desvantagens: If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Simple and Fast Connection

Avaliado em 06/12/2019
Rex S.
President
Hardware, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
4/5
Praticidade
4/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.

Vantagens: Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

Desvantagens: If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

Resposta dos fornecedores

por Techinline em 10/12/2019

Hi Rex,

Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market.

Best,
Dan | Techinline

FixMe is exaclty what I need

Avaliado em 10/12/2019
Jon G.
CIO
Rede de computadores, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.

Vantagens: FixMe can do one off, or dedicated remote control. Simple, never have any problems.

Desvantagens: Only con, file transfer is kind of weird, other than connection issues that are not FixMe issues, it worked every time.

Resposta dos fornecedores

por Techinline em 13/12/2019

Hi Jon,
Thank you for sharing your experience and for being our valued customer! FixMe.IT allows to exchange files/folders via drag-and-drop, copy-paste, and the standard Send File button. You can find more information on the file transfer options here: https://docs.fixme.it/features/transferring-files-folders-and-text Could you please specify what you mean by the weirdness of file transfer? Or, if you are experiencing some sort of issues with it, please let our support team know ([email protected]).

Best,
Dan | Techinline

It's hard to knock the product as it is but it's just ok

Avaliado em 02/11/2017
Thomas B.
Ceo
Rede de computadores, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
3/5
Geral
3/5
Praticidade
3/5
Recursos e funcionalidades
3/5
Atendimento ao cliente
4/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I am generally able to connect to my customers computers to assist with issues and install software

Vantagens: On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Desvantagens: No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Resposta dos fornecedores

por Techinline em 07/11/2017

Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

Support using FixMe.IT

Avaliado em 11/12/2019
Nigel F.
Principal
Software, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
4/5
Geral
5/5
Praticidade
4/5
Recursos e funcionalidades
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Good to excellent

Vantagens: a) It is extremely light
b) It provides a great number of Unattended clients.
c) Unlike the major competitors software, it does not crash on Win 10 updates
d) About 1/3 of the yearly cost of the major competitors offerings

Desvantagens: a) When the client has customized their screen, is not always easy to see the download meter. For example, if the client's screen has a dark background, the meter is almost impossible to determine.

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