--- description: Tudo sobre Marchex: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Marchex - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Controle de Chamadas](/directory/30901/call-tracking/software) > [Marchex](/software/152002/call-analytics) # Marchex Canonical: https://www.capterra.com.br/software/152002/call-analytics Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/152002/call-analytics?page=2) > A Marchex é uma fornecedora líder de análise de chamadas que impulsionam, medem e convertem chamadores em clientes. > > Conclusão: 32 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Marchex? Marchex é uma empresa de tecnologia de mídia e análise que oferece um conjunto de produtos para empresas dependentes de chamadas telefônicas do consumidor para impulsionar as vendas. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 32 Avaliações | | Praticidade | 4.2/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.0/5 | Com base em avaliações gerais | | Recursos | 4.0/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Marchex - **Localização**: Seattle, EUA - **Fundada**: 2003 ## Contexto comercial - **Preço inicial**: US$ 0,01 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos ## Recursos - Agendamento de campanhas - CRM - Cupons móveis - Gerenciamento de contatos - Gestão de campanhas - IVR - Identificador de chamadas - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Personalização de mensagens - Rastreamento de conversão - Rastreamento de palavras chave - Relatório de chamadas - Relatórios e análise de dados - Respostas automáticas - Roteamento de chamadas - Third-Party Integrations ## Integrações (12 no total) - Acquisio - ActivEngage - Adobe Analytics - CRM Analytics - CarNow - Conversational Cloud - Google Ads - Google Analytics 360 - HubSpot CRM - Kenshoo Infinity Suite - NinjaCat - TapClicks ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Controle de Chamadas](https://www.capterra.com.br/directory/30901/call-tracking/software) ## Categorias relacionadas - [Software de Controle de Chamadas](https://www.capterra.com.br/directory/30901/call-tracking/software) - [Plataforma de SMS em Massa](https://www.capterra.com.br/directory/30842/sms-marketing/software) ## Alternativas 1. [3CX](https://www.capterra.com.br/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [VoIP.ms](https://www.capterra.com.br/software/203084/voip-ms) — 4.8/5 (698 reviews) 4. [Twilio](https://www.capterra.com.br/software/180158/twilio-communications-platform) — 4.4/5 (502 reviews) 5. [Weave](https://www.capterra.com.br/software/141842/weave) — 4.3/5 (669 reviews) ## Avaliações ### "Great service and support but needs a visual facelift on the UI." — 4.0/5 > **Rob** | *23 de fevereiro de 2018* > > **Vantagens**: The call tracking is seamless and the reports are robust enough for us to send to clients to justify the advertising we're providing. > > **Desvantagens**: User interface seems dated. I think it could be cleaned up and streamlined a bit more, sometimes you really have to go digging for what you're looking for. ----- ### "Must Have Tool for Call Tracking" — 5.0/5 > **Avaliador Verificado** | *15 de agosto de 2018* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: The program is easy to use and can handle high volume of information without affecting how it functions. If you run large call tracking campaigns it has the ability to be plugged into another tracking dashboard which is a huge plus\! It provides stats within the program which is another plus, this allows you to quickly analyze data without having to physically do the calculations and comparisons yourself. You manage all of your information and campaigns which takes the headache out of dealing with a third party. Customer service is also really helpful in making sure you are using the program to its highest potential. > > **Desvantagens**: Sometimes it can glitch, and some of the features are definitely under-utilized due to accessibility. Overall I would recommend to everyone. ----- ### "A tool that has failed to adapt to change." — 3.0/5 > **Zakary** | *18 de março de 2021* | Publicidade e marketing | Taxa de recomendação: 3.0/10 > > **Vantagens**: I enjoy being able to have visibility into our calls we are receiving both internally and for our clients to understand ways to better handle our inbound calls. > > **Desvantagens**: The software hasn't really changed the user experience since the first time I logged on in 2017. It has had the same look and seemingly the same functionality. > > It served its purpose however we are now moving to a software that has more features that lend itself towards digital marketing. ----- ### "Reporting to be desired" — 4.0/5 > **Avaliador Verificado** | *23 de fevereiro de 2018* | Imobiliárias | Taxa de recomendação: 6.0/10 > > **Vantagens**: It records the calls and allows you to create marketing numbers as needed. archex serves it's purpose but to sift through various calls to understand if it is a good or bad call can be daunting when a property receives 20+ calls a day. They have a service that can point out different words for a charge but I belive this should be standard to provide top of the line service to all customers. > > **Desvantagens**: I think the reporting could be a little more robust and organzied. Certain reports you have to click into one subject for example "by client" run a report to see another type of report pop up that you then elect and select which properties to go to. Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user. There should also be a way to give access to only certain accounts and not one or all. > > marketing numbers and the ability to listen to them, the basics ----- ### "We have used Marchex to track our phone calls and have seen good results." — 4.0/5 > **Avaliador Verificado** | *28 de fevereiro de 2018* | Educação superior | Taxa de recomendação: 8.0/10 > > **Vantagens**: The ability to pull reports for different criteria is helpful when we are looking for specific data. The ease of finding relevant information is helpful. > > **Desvantagens**: The technical support can take a while when there is a problem and we loose out on valuable data while it is being looked into. > > Call tracking for our call center ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/152002/call-analytics?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/152002/call-analytics) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados