Who Uses This Software?

Laboratories of all sizes and specialties, including: clinical labs, reference labs, genetics labs, molecular labs, public health labs, start-up labs, and more. Customize features for the perfect fit.

Average Ratings

117 reviews
  • Overall 4.5 / 5
  • Ease of Use 4 / 5
  • Customer Service 4.5 / 5
  • Features 4 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price $625
  • Pricing Details Tiered pricing based upon total laboratory user size.
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
  • Support Business Hours

Vendor Details

  • MediaLab
  • https://www.medialabinc.net/
  • Founded 1995

About Document Control

Take control of your laboratory's documents and procedure manuals. Help meet CAP, CLIA, Joint Commission, FDA, EPA, ISO 15189 regs. Document Control manages your laboratory's policies and procedures in an easy-to-use online system. Provide your employees with the most up-to-date copies of policies and procedures relevant to their job description in an easy-to-use online system. Document Control prompts the right people to take action at the right time to keep your laboratory in compliance.

Document Control Features

  • Archiving & Retention
  • Automated Routing
  • Change Management
  • Compliance Management
  • Electronic Signature
  • Escalation Management
  • Periodic Review
  • Version Control
  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • Data Analysis Auditing
  • Data Security
  • EMR Interface
  • Fax Management
  • Lab Instrument Interface
  • Multi-Location Printing
  • Online Instrumentation
  • Physician Test Panels
  • Procedure-Based Billing
  • Sample Tracking

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Document Control Most Helpful Reviews

Easy, Practical and Customizable Electronic Document Management System at a Great Value

Translate with Google Reviewed on 11/9/2018
Zane A.
Chief, Hematology Lab Section
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have been transitioning from an older system using word documents kept in a secure drive. MediaLab has offered the ability to collaborate on document revisions, securely track document changes, and feel more assured that only the most current version of each document is in use. We can also see at-a-glance what documents exist as approved, in-review or needing update and can see usage reports to know which are most valuable. Feedback from custom quiz success rates allows us to improve how documents (or quizzes) are written. The system also allows for remote access, which is essential to making it available wherever you are that has internet connectivity.

Pros: MediaLab is an easy-to-learn and robust, yet simple-to-use and maintain electronic document management system. It simplifies the document control process and allows users a variety of paths to manage their laboratory documents, including policies, processes and procedures, forms references and much more. The user interface is intuitive, and allows users to quickly access the information that they need through searchable documents. The software keeps track of previous document versions and actions, optionally allows the printing of controlled copies and makes document approval and review a snap. There is also an option to generate customizable quizzes that can be used to verify personnel have read the salient points of each new or revised document and this can double in its use as a part of competency assessment. Site management is also intuitive and comes with extensive accessible help for those with minimal background in website management. The downloadable back-ups are invaluable. The customer service has been outstanding! If you need an easy-to-use, practical and customizable electronic document management system at a great value, I highly recommend this product.

Cons: Nothing! If I had one wish for this product, it would be to expand its functionality with portable tablet devices. That could make it even easier to keep at the testing bench.

MediaLab is easy to use & contacting MediaLab personnel is simple. It lacks additional functionality

Translate with Google Reviewed on 5/22/2018
Christine M.
Sr QA Specialist
Medical Devices, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Benefits include ability to easily pull reports, make changes quickly, assign training and enter documents for training without problems, and navigating the system with ease. However, because we are using the system for training only, it has its limitations.

Pros: Note: Our company uses MediaLab for training only, not document control
- Easy navigation of system (straightforward on how to train on documents)
- Easy to input information (personnel information, documents)
- Customer response is quick
- Having the functionality to assign Group Supervisors and assign special employee signoffs
- Great traceability within the system (change history for users and for permission changes)

Cons: Note: Our company uses MediaLab for training only, not document control
- Unable to customize reports (would like to pull reports within specific dates (not full list), list of personnel with their assigned manuals)
-Unable to customize due dates for Performing Employee signoff (we have different requirements for PE
- Assigned dates are incorrect (since we are using the software for training only, it has been problematic that when a document with a minor revision is signed off, the assigned date is changed to the signoff date - our metrics for training compliance is signoff date minus assigned date so we have inaccuracies in our data)

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