Who Uses This Software?

Laboratories of all sizes and specialties, including: clinical labs, reference labs, genetics labs, molecular labs, public health labs, start-up labs, and more. Customize features for the perfect fit.

Average Ratings

86 reviews
  • 4.5 / 5
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Tiered pricing based upon total laboratory user size.
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • MediaLab
  • https://www.medialabinc.net/
  • Founded 1995

About This Software

Take control of your laboratory's documents and procedure manuals. Help meet CAP, CLIA, Joint Commission, FDA, EPA, ISO 15189 regs. Document Control manages your laboratory's policies and procedures in an easy-to-use online system. Provide your employees with the most up-to-date copies of policies and procedures relevant to their job description in an easy-to-use online system. Document Control prompts the right people to take action at the right time to keep your laboratory in compliance.

Document Control Features

  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • Data Analysis Auditing
  • Data Security
  • EMR Interface
  • Fax Management
  • Lab Instrument Interface
  • Multi-Location Printing
  • Online Instrumentation
  • Physician Test Panels
  • Procedure-Based Billing
  • Sample Tracking

Document Control Most Helpful Reviews

MediaLab is easy to use & contacting MediaLab personnel is simple. It lacks additional functionality

  Translate with Google
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Benefits include ability to easily pull reports, make changes quickly, assign training and enter documents for training without problems, and navigating the system with ease. However, because we are using the system for training only, it has its limitations.

Pros: Note: Our company uses MediaLab for training only, not document control
- Easy navigation of system (straightforward on how to train on documents)
- Easy to input information (personnel information, documents)
- Customer response is quick
- Having the functionality to assign Group Supervisors and assign special employee signoffs
- Great traceability within the system (change history for users and for permission changes)

Cons: Note: Our company uses MediaLab for training only, not document control
- Unable to customize reports (would like to pull reports within specific dates (not full list), list of personnel with their assigned manuals)
-Unable to customize due dates for Performing Employee signoff (we have different requirements for PE
- Assigned dates are incorrect (since we are using the software for training only, it has been problematic that when a document with a minor revision is signed off, the assigned date is changed to the signoff date - our metrics for training compliance is signoff date minus assigned date so we have inaccuracies in our data)

Very satisfied user!

  Translate with Google
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used several Document Management systems. This is by far the easiest to use. I meets all our regulatory requirements. The support in both setting up the system and ongoing has been wonderful. Any requests have been quickly dealt with. Also, they are very open to suggested changes. We have been so pleased with the Document Management system and are now adding on additional programs, such as Compass and Inspection Proof

Pros: You really can't make a mistake in using the system. I particularly like that you can assign users to review the documents and track their usage. Also, it's very easy to send comments back and for to users, for example if a change is requested or a typo is noted. We have staff that are not the best at using computers and this program has been very easy for them to use.
We feel that for the first time that our documents are usable, accurate and great tool to train our staff to.

Cons: No Cons at all. Just recommend taking the time to write and format your documents prior to checking them into the system. This will make the process much smoother.