18 anos ajudando empresas
a escolher o melhor software
Waitwhile
Conheça Waitwhile
O Waitwhile é uma plataforma inteligente de lista de espera e agendamento que ajuda as organizações a acabar com as filas e a criar experiências incríveis de espera. O Waitwhile resolve todos os aspectos das filas — permitindo que os hóspedes façam check-in online, mostrando os tempos de espera e mantendo todos informados via SMS e e-mail. Além disso, o programa se integra a uma API avançada. Eternamente gratuito para usar com até 100 hóspedes por mês.
Quem usa Waitwhile?
Qualquer empresa que administre filas de hóspedes/clientes sem reservas/listas de espera — restaurantes, barbearias, salões, escolas, serviços de aluguel, eventos, hospitais, varejistas e muitos outros.
Está em dúvida sobre o Waitwhile?
Compare com uma alternativa popular
Waitwhile
Outras ótimas alternativas ao Waitwhile
Avaliações do Waitwhile
I find this software easy to use and it has helped us serve our customers more efficiently.
Comentários: The speed of delivery of products, improved customer service, and internal productivity benefits.
Vantagens:
The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.
Desvantagens:
We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.
Great combo for scheduling and waitlisting
Comentários: Our business would suffer greatly without the software it does almost everything we need it to do.
Vantagens:
The scheduling and reminder texts. The view and back end use.
Desvantagens:
Sometimes searching for future appointments is a little more difficult than I’d like
Resposta do Waitwhile
há 3 anos
Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: [email protected] if you need anything.
Great system BUT
Comentários: Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back
Vantagens:
I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up
Desvantagens:
I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect
Resposta do Waitwhile
há 3 anos
Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: [email protected]
Our clients love the reminders
Comentários: It has really helped our client satisfaction.
Vantagens:
I like that I am able to categorize the kind of appointment for the agents, and add the address of the office for our clients, since we have a satelite office.
Desvantagens:
I wish we could do appoints on the :15 Only being able to do :00 and :30 is frustrating as we try to see as many clients as possible each day.
Resposta do Waitwhile
há 5 meses
Hi Sarah! Thanks so much for taking the time to share your experience with Waitwhile. We’re excited to hear that your customers love the reminders feature! Regarding appointment bookings—have you tried adjusting your Booking Slot size under the Bookings tab to match a shorter duration, such as 15 minutes or even 5 minutes, to show available slots accordingly? You can find more information in our Help Center here: https://help.waitwhile.com/en/articles/6185083-getting-started-with-bookings If you’re still experiencing issues, feel free to reach out to our support team via chat!
Has become an integral part of our business
Comentários: Started as a temporary solution during the pandemic, has now become integral to our business
Vantagens:
We initially implemented WaitWhile during the pandemic where there was a limitation on occupancy at our retail stores and it has now become an important process since then. We now use it at all our locations, and it helps our staff manage their time with proper scheduling of appointments as opposed to accepting any walk ins and informal bookings as we did previously. The UI is easy to use and our staff members who accept bookings through their tablets find no troubles navigating the platform.
Desvantagens:
Nothing in particular from the platform stood out as an issue.
