Epos Now

Excellent POS system for various types of business, expecially hospitality ones

Vantagens:

- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system

Desvantagens:

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Amazing

Comentários: Great customer support, very easy to use brilliant for accountancy and amazing software

Vantagens:

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Desvantagens:

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

Hidden fees, broken promises

Comentários: Horrible, difficult to use, customer services horrible, constant hidden charges on sales as well as use fees $$$$$

Vantagens:

They don't really stand out above anyone else, so nothing really

Desvantagens:

Fees, hidden charges, difficult customer service

Watch out for GOT YA's in their contract

Comentários: While the software did what it was expected to do, the on going support is disappointing. Case in point, company closed in March 2023, we tried to cancel the account shortly after that. Cancelling the account is very difficult! We recently sold the hardware rather than binning it. Surprisingly, even through we had contacted tech support at EPOS NOW and cancelled, and advised that no further action was required, we had an email from the new owners that they had access to our accounts? Not sure that's very secure or legal???

Vantagens:

The EPOS NOW software generally worked as expected. Once we signed the contract, we generally found it difficult to contact tech support, but we worked through it and got there in the end.

Desvantagens:

What really frustrated us was the sneaky way they got us to accept the Protect Now Care Plan that we didn't want or need. After a change in circumstance, we closed the company only to find that we apparently accepted some sort of care plan.... I do I.T., why would I need a care plan???? Anyway we are legally stuck paying their monthly Protect Now Care Plan for 3 years or pay it all off. So just be careful and read their contracts carefully. We will never do this again.

Contact the BBB and your state Attorney General

Comentários: It's a PAIN! Don't pay for this nightmare.

Vantagens:

Next to nothing! The people I spoke to at first were AWESOME! Then, once I paid, I got the WORST support.

Desvantagens:

Horrible. Most of my scheduled calls were never met. They just didn't call for our set up appointments. They kept me on hold anywhere from 10-60 min. When things started to go south, they were harder to get in touch with. They are not holding up their end of the contract and want to charge me $500 to cancel my account. The 28 page Terms and Conditions are a MUST to read. They're convoluted and difficult to understand when there's a problem so be careful before you give them your credit card info. This is a paid for NIGHTMARE!!!