Um complemento de gestão do relacionamento com o cliente para Outlook, disponível agora para iOS/Android. Ele ajuda a gerenciar clientes, vendas, projetos e malas diretas. Com o eWay-CRM, é possível compartilhar o Outlook com a equipe, acompanhar o histórico de comunicação, planejar acompanhamentos, automatizar processos da empresa e, assim, administrar os negócios com eficiência. O software também é personalizável: permite criar campos de usuários, criar layouts de formulários, personalizar fluxos de trabalho e permissões de usuários.
Quem usa eWay-CRM?
Todas as empresas que procuram um CRM integrado ao Microsoft Outlook.
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Avaliações do eWay-CRM
A+++. The Best CRM Software in the Market
Comentários: I was a 10+ years users of the obsolete, outdated, full of issues Microsoft Business Contacts Manager. The thing was free and Microsoft did not care to update it and discontinued it. I spend 2 to 3 months checking almost all CRM software I could find before selecting one to replace Microsoft Business Contact Manager, as I wanted to make sure I did this only once. I picked eWay-CRM and I picked right. Imported the old database without any issue and set it up and customize it myself, even though I have no IT background. Very easy to set up and to customize.
Things that I like the most: 1. Customization. You customize the forms, the views, the database, the workflows, and everything and use them whatever way you want to use them. Really. 2. The breadth of features. Whatever you want to do, eWay-CRM has a way to do it. 3. Customer service. You call customer service in the USA any time during working hours and [SENSITIVE CONTENT HIDDEN] will pick up the phone in 5 seconds and solve your issue pronto. 4. The stability. Windows 10 and Office have dozens of updates and changes. You can always count on eWay-CRM to be there, stable, available 100% of the time. 5. Reliability. Everything is backup in the cloud instantly. My data is safe.
I like eWay-CRM so that much that I cannot think on anything to change, except some very minor icon function changes I suggested in the online forum. Has not been changed because fellow users did not agree with my suggestion. I can live with that and recognize that that only changes with a lot of users support can be implemented.
Excellent app for driving opportunities and projects
Comentários: Solving/controlling/driving big projects with more suppliers.
Sharing data with many colleagues, great overview of data also for colleagues who are not friendly with IT
I have nothing in my mind. Time to time small issues, but all of them are solved by eWay support within 1-2 days.
Comentários: Overall we receive value for money. The eWay-CRM provides us with the key things we need to assist us with sales management. There's a lot it doesn't offer, but when compared against alternative CRM's, eWay-CRM is cheaper.
I like how eWay-CRM has the ability to categorize organization's and contacts. This helps you to filter and refine groups for targeting on business development and email-shots.
I find it difficult to implement new updates from eWay-CRM. It appears that every time a new update comes out, it requires the support team to remotely go into the backend of our software and update. We also suffer a lot of bugs and crashes on a daily basis. These eventually get fixed, but it's been an ongoing problem from the beginning of the installation.
Great CRM directly integrated to Outlook
Comentários: Solved contact management - data is shared in the company, in one place. Also solved storing important information client relevant - e.g. contracts, dates of effect of Power of Attorney etc.
All contacts in one place, integrated to Outlook, sync to Exchange so that contact info is accessed when searching for email address of a recipient. Also synced to Android contact list. And not just contacts but also companies as clients, suppliers as well. Super cool is adding tens of new data fields to contacts, companies, so we could scrapped multiple excel spreadsheets. Emails are automatically paired to contacts and companies - I can check emails of employees to clients, if I want to, even though I am not cc'd :-) And there are plenty more cool features I couldn't even imagine we needed :-)
Some sync issues occured - even to Outlook but mostly to cellphone when it can be messy, clunky and needed wiping of all synced data and resyncing completely. Also even though UI is friendly as Outlook can be, it took me a while to understand the logic and correct ways how to handle different things in the app.
Comentários: We use it mostly for the customer database, marketing campaings, meetings interactions. Simple and easy for all users.
Outlook add in, easy to use also for new employees. No special training neccessary
No, they are not. We really like the product
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