15 anos ajudando empresas brasileiras
a escolherem o melhor software
ServiceNow
Conheça ServiceNow
Solução de gestão de serviços de TI criada para ajudar organizações de TI em crescimento a fazer coisas incríveis. A ferramenta automatiza operações diárias de suporte e ajuda a controlar, medir e processar todas as unidades de trabalho. Tudo é feito por meio de um software de gestão de serviços baseado na nuvem que é rápido de instalar e simples de configurar. E o grande diferencial é que o investimento no sistema está protegido. O ServiceNow é um provedor de nuvem que oferece um caminho de gestão de serviços de TI (ITSM na sigla em inglês) para expandir os serviços sem ter a dor de cabeça da substituição.
Quem usa ServiceNow?
Espaço de ITSM. Inclui organizações em crescimento de todos os tamanhos e setores.
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Avaliações do ServiceNow
I used ServiceNow in a Desktop Support Role
Comentários: I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job. I liked using it and felt it was very robust and powerful while still being nimble and problem free.
Vantagens:
ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.
Desvantagens:
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting system.
ServiceNow helps us centralize our processes
Comentários: Our distributed crew was able to get together and focus on a single source of information. Now that all incidences are being recorded in one place, we have more insight into how things are progressing.
Vantagens:
Thanks to ServiceNow, our processes are much more streamlined. Assisted in creating a streamlined operation. Our remote team's efficiency increased once we established a central hub where everyone could access the same, reliable information.
Desvantagens:
There is some lag time when utilizing the dashboard, but I'm sure this will be addressed in a future update. In addition, I think the report function may use some tweaks.
Alternativas consideradas anteriormente:
Easy to setup but limited features
Comentários: We use service now every time a change request needs to be raised our experience has been fine but the UI is very bad.
Vantagens:
It's easy to setup and has limited features without overwhelming the user
Desvantagens:
The features are limited and UI is very bad
We all like timely results, try ServiceNow. It gives exactly that.
Comentários: Try ServiceNow. It has performed really well for me and gives results quickly saving time and energy.
Vantagens:
Am happy with ServiceNow for many reasons but the most helpful of them all is the response time. It is very quick and super active. It can manage multiple tasks at a go and still give accurate and reliable results. ServiceNow is user friendly. It's pricing is reasonable and affordable.
Desvantagens:
ServiceNow has it all. No challenging processes or hard to understand features. Launching and implementation is simple. Am glad to be the administrator.
Alternativas consideradas anteriormente:
Service Now Product Review
Comentários: This is an awesome product which can be customized for any business.
Vantagens:
I like the ticket management, change tracking and reporting options of this product.
Desvantagens:
As this is a web-based, we need to have a good WiFi connection to connect the VPN
