Greenlight CRM

da Greenlight Innovation

Quem usa o Greenlight CRM?

Solução de CRM que auxilia pequenas e médias empresas com gravação de chamadas, design de scripts, gestão de agentes e discagem preditiva.

Conheça o Greenlight CRM

O Greenlight CRM é uma solução de central de atendimento sediada no Reino Unido que resolve todas as necessidades de tecnologia em um sistema hospedado. Obtenha a funcionalidade empresarial de telecomunicações de entrada e saída, inclusive o discador preditivo exclusivo e compatível com a Ofcom, o programa de gestão diária para agilizar agendamento de horários, um sistema completo de CRM que se adapta às necessidades da empresa e muitas outras coisas. Tudo o que você precisa fazer é fornecer aos seus agentes um PC conectado à internet e deixe que o Greenlight faz o resto.

Greenlight CRM - Informação

Greenlight Innovation

http://www.greenlightcrm.com/

Fundada em 2010

Assistência

  • 24 horas por dia (representante ao vivo)

Implantação

  • Nuvem, SaaS, web

Formação

  • Pessoalmente
  • Ao vivo online
Greenlight CRM - Vídeo
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Greenlight CRM - Visão geral de preços

O Greenlight CRM não possui versão gratuita nem versão de teste grátis. Versão paga do Greenlight CRM a partir de US$ 62,38/mês.


Preço inicial

US$ 62,38/mês

Versão gratuita

Não

Teste Grátis

Não

Recursos do Greenlight CRM

  • Bate-papo em tempo real
  • Call center de ligações de entrada
  • Call center de ligações saída
  • Call center misto
  • Discador manual
  • Discador preditivo
  • Discador progressivo
  • Gestão de campanhas
  • Gestão de escalonamento
  • Gestão de filas
  • Gravação de chamadas
  • Registro de chamadas
  • Relatórios e análise de dados
  • Roteirização de chamadas
  • Unidade de Resposta Audível (URA)

Ver lista completa de Sistemas de Call Center

  • Agendamento de ligações
  • Conformidade FTC
  • Conformidade com FCC
  • Gerenciamento de listas
  • Gestão de campanhas
  • Gestão de leads
  • Gravação de chamadas
  • Identificador de chamadas específico da campanha
  • Monitoração de chamadas
  • Transferência de chamadas

Ver lista completa de Software de Discagem Preditiva

Greenlight CRM - Alternativas

Mais alternativas ao Greenlight CRM

Greenlight CRM - Avaliações

Exibindo 5 de 16 avaliações

Geral
4,9/5
Praticidade
4,8/5
Atendimento ao cliente
4,9/5
Recursos
4,8/5
Relação qualidade/preço
4,9/5
Gary S.
Head of Training & Brand
Publicidade e marketing, 201-500 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 30/11/2018

"Greenlight - Our "Go To" CRM Provider"

Comentários: I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free!
We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform.

Vantagens: The software itself is easy to setup, easy to deploy and intuitive to use.
The system is well designed and has flexibility to accommodate user requirements.
Reporting and analysis functionality is versatile and can be tailored to individual needs.
All-in-all, a powerful platform to support business management and development.

Desvantagens: Not Applicable.... to date, we haven't found any weaknesses of the platform!

  • Fonte da avaliação 
  • Avaliado em 30/11/2018
Ohiunkunofan A.
Managing director
2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 14/09/2016

"Will never change dialler provider and recommend Greenlight to anyone that asks me"

Comentários: I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.

Vantagens: I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.

  • Fonte da avaliação 
  • Avaliado em 14/09/2016
Darren M.
Sales Centre Manager
11-50 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 14/07/2016

"Greenlight"

Comentários: The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.

Vantagens: Easy to use

Desvantagens: lack on management control over functionality

  • Fonte da avaliação 
  • Avaliado em 14/07/2016
James S.
Head of Data and Risk
Publicidade e marketing, 11-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 13/09/2016

"An amazingly flexible and customizable call centre solution!"

Comentários: My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.

Vantagens: As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.

Desvantagens: The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.

  • Fonte da avaliação 
  • Avaliado em 13/09/2016
Tommy F.
Director
51-200 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 17/09/2016

"Greenlight - a great service"

Comentários: Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.

Vantagens: Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.

Desvantagens: Really - I dont have any !

  • Fonte da avaliação 
  • Avaliado em 17/09/2016