Quem usa esse software?

CRM solution that assists small to midsize firms with call recording, script design, agent management and predictive dialing.

Avaliações médias

16 avaliações
  • Geral 4.9/5
  • Praticidade 4.8/5
  • Atendimento ao cliente 4.9/5
  • Recursos 4.8/5
  • Relação qualidade/preço 4.9/5

Detalhes do produto

  • Preço inicial US$ 49,00/mês
  • Detalhes dos preços See callcentresoftware.co.uk/pricing for full details.
  • Versão gratuita Não
  • Teste Grátis Não
  • Implantação Nuvem, SaaS, web
  • Formação Pessoalmente
    Ao vivo online
  • Assistência 24 horas por dia (representante ao vivo)

Dados sobre o fornecedor

  • Greenlight Innovation
  • http://www.greenlightcrm.com/
  • Fundada em 2010

Sobre o Greenlight CRM

Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest.

Recursos do Greenlight CRM

  • Bate-papo em tempo real
  • Call center de ligações de entrada
  • Call center de ligações saída
  • Call center misto
  • Discador manual
  • Discador preditivo
  • Discador progressivo
  • Gestão de campanhas
  • Gestão de escalonamento
  • Gestão de filas
  • Gravação de chamadas
  • Interactive Voice Response (IVR)
  • Registro de chamadas
  • Relatórios e análise de dados
  • Roteirização de chamadas
  • Agendamento de retorno de chamada
  • Captura de leads
  • Conformidade FTC
  • Conformidade com FCC
  • Gerenciamento de contatos
  • Gestão de leads
  • Gravação de chamadas
  • Identificador de chamadas específico da campanha
  • Monitoração de chamadas
  • Resultados de chamadas
  • Transferência de chamadas

As avaliações mais úteis do Greenlight CRM

Greenlight - Our "Go To" CRM Provider

Avaliado em 30/11/2018
Gary S.
Head of Training & Brand
Publicidade e marketing, 201-500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free!
We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform.

Vantagens: The software itself is easy to setup, easy to deploy and intuitive to use.
The system is well designed and has flexibility to accommodate user requirements.
Reporting and analysis functionality is versatile and can be tailored to individual needs.
All-in-all, a powerful platform to support business management and development.

Desvantagens: Not Applicable.... to date, we haven't found any weaknesses of the platform!

Will never change dialler provider and recommend Greenlight to anyone that asks me

Avaliado em 14/09/2016
Ohiunkunofan A.
Managing director
2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort.

Vantagens: I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them.

An amazingly flexible and customizable call centre solution!

Avaliado em 13/09/2016
James S.
Head of Data and Risk
Publicidade e marketing, 13-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
4/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
4/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: My overall experience of the Green-light platform has been fantastic and it has now become a central part of our daily operational processes and allows us to gain a greater level of insight which helps us to be better informed about our clients and in turn helping to drive an improvement in sales performance.

Vantagens: As a base product this is a strong CRM solution but its true strength comes in its ability to be customised to meet the exact requirements that we need. We have worked alongside Greenlight to hone our CRM platform and throughout that process we have felt enabled to build it in a way that works for us, rather than adapting our approach to suit any system limitations.

Desvantagens: The learning curve on some of the aspects can be a little steep for people that are not the most technically literate however after some time users can quickly get to grips with the basics and then expand on that as required.

Greenlight

Avaliado em 14/07/2016
Darren M.
Sales Centre Manager
13-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
4/5
Geral
4/5
Praticidade
3/5
Recursos e funcionalidades
4/5
Atendimento ao cliente
4/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently.

Vantagens: Easy to use

Desvantagens: lack on management control over functionality

Greenlight - a great service

Avaliado em 17/09/2016
Tommy F.
Director
51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Greenlights system has helped utilise all our staff in different branches to help with our customer telephone service, ensuring faster answering and more customer calls being dealt with at any given time.

Vantagens: Its ease of use. We just attach their phone onto the internet and it works. Some staff who cant work in a branch will sometimes bring a phone home and help out from their house. I love the fact that we don't have to maintain a server inshop anymore - Greenlight do it all.

Desvantagens: Really - I dont have any !

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