15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça Customer Frontlines

O Qualtrics CustomerXM (CX) é uma plataforma ágil para melhorar a experiência do cliente, tornando fácil para as empresas monitorar, responder e melhorar cada momento-chave ao longo da jornada do cliente e integrar os comentários do cliente a todas as decisões. Com painéis flexíveis baseados em funções, gestão dinâmica de casos e integração total com o CRM, você tem o poder de oferecer uma experiência incomparável ao cliente. Solicite uma demonstração personalizada ou crie uma conta gratuita para começar a usar!

Quem usa Customer Frontlines?

Líderes em experiência do cliente em todos os setores que buscam uma solução robusta e fácil de usar para gerenciar toda a experiência do cliente.

Customer Frontlines Software - 1
Customer Frontlines Software - 2
Customer Frontlines Software - 3
Customer Frontlines Software - 4
Customer Frontlines Software - 5

Está em dúvida sobre o Customer Frontlines? Compare com uma alternativa popular

Customer Frontlines

Customer Frontlines

4,6 (247)
US$ 1.500,00
ano
Versão gratuita
Versão de teste gratuita
144
40
4,4 (247)
4,5 (247)
4,7 (247)
VS.
Preço inicial
Opções de preços
Recursos
Integrações
Praticidade
Relação qualidade/preço
Atendimento ao cliente
US$ 9,99
mês
Versão gratuita
Versão de teste gratuita
17
1
4,5 (1.155)
4,4 (1.155)
4,4 (1.155)
As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

Outras ótimas alternativas ao Customer Frontlines

Adobe Creative Cloud Express
Melhores recursos
Edição de imagens
Edição de vídeo
Modelos de design
Poll Everywhere
Melhores recursos
Compartilhamento de resultados ao vivo
Conteúdo interativo
Perguntas personalizáveis
Formstack Forms
Melhores recursos
Criador de questionários
Gestão de tarefas
Relatórios e análise de dados
SurveyMonkey Audience
Melhores recursos
Criador de questionários
Modelos personalizáveis
Relatórios e análise de dados
LimeSurvey
Melhores recursos
Criador de questionários
Importação/exportação de dados
Ramificação de perguntas
Voxco Online
Melhores recursos
Criador de questionários
Lógica de ramificação
Ramificação de perguntas
SurveyMonkey
Melhores recursos
Criador de questionários
Gestão de pesquisas/enquetes
Relatórios e análise de dados
Google Forms
Melhores recursos
Controles/permissões de acesso
Criador de questionários
Relatórios e análise de dados
Centralpoint
Melhores recursos
Nenhum recurso foi avaliado pelos usuários para este produto.

Avaliações do Customer Frontlines

Pontuação média

Geral
4,6
Praticidade
4,4
Atendimento ao cliente
4,7
Recursos
4,5
Relação qualidade/preço
4,5

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
71%
4
23%
3
4%
2
0%
1
0%
Ryan
Ryan
Senior Research Analyst, EUA
Usuário do LinkedIn Verificado
E-Learning, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Qualtrics is my favorite survey engine

5,0 há 2 anos

Comentários: I have had a really positive experience with Qualtrics. When I have to draft a survey, Qualtrics is my first choice.

Vantagens:

I liked that I was able to provide individual surveys to all of my respondents. I also liked that there were robust features available to show specific questions to specific respondents based on their feedback.

Desvantagens:

There was a big learning curve to figure out their own language for embedded text and stuff. I will say that I was very impressed with their customer service reps. Very easy to reach and very helpful.

Prathamesh
Prathamesh
Team lead manager, EUA
Usuário do LinkedIn Verificado
Varejistas, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Survey platform with features and functionality with ease of use.

4,0 há 4 anos

Comentários: Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform. Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient. Managing multiple projects is a piece of cake for this tool. Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library. The benefits of Qualtrics overweigh the pros making it an ideal survey tool for researchers. Overall, Qualtrics is highly recommended to users.

Vantagens:

Qualtrics customer experience is a great survey to measure customer satisfaction using the online survey tool. It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge. It is easy to create surveys using the drag and drop option with many features which help you select the question type. In one of the projects that I recently completed I was able to use the semantic differential scale function for understanding how people evaluate a new product concept on its strength and weakness. Other scales are also accessible for other question types. In another project that I completed I did use nominal scale for dichotomous questions, ordinal scale for rank order questions, and likert scale for likeliness questions. It was great experience having so many features available to customize in Qualtrics. Qualtrics allows you to create and store surveys. When you store surveys you can actually store the whole survey as well as store individual sections, blocks, and questions. It is very easy to replicate the sections and blocks from one survey to other. Surveys can be shared between different projects. At my workplace we maintain a shared library with survey templates and we also maintain a personal library for current and former projects. Overall building, storing, and recreating surveys is great feature of qualtrics customer experience.

Desvantagens:

Qualtrics is a great tool with features and functionality, but it is sometimes hard for everybody to get a hang of it. Some users require training on certain features, customer support is a great help for those queries, but it comes at an additional cost. Also, the wait times are very long . Qualtrics is a high cost tool and it doesn't have many packages to choose from. Small and midsize research firms should look for low cost basic tools for their surveys if they are not looking for sophisticated solutions. Qualtrics offers wide range of sophisticated solution which includes different type of scale, questions, visualization display etc. Many companies are not interested in such solutions they are happy with basic solution with basic questions which can lead to descriptive statistics. For such firms Qualtrics packages would be expensive. For advance statistics methods like regression, factor analysis, etc. The data analysis and data cleaning options offered by Quatrics are very insufficient. This mainly happens for scientific studies which involve complex multivariate statistics. Sometimes there is an issue with its adaptability with different browsers, we had this issue at our workplace where qualtrics wasn't working that fine with internet explorer. External panel management tools find it hard to integrate with qualtrics and this remains a huge challenge to overcome if an external vendor is used for sample management. Reporting capabilities are very limited to graphs.

Henri
Analytics Market Manager, França
Serviços e tecnologia da informação, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Frontlines a must for effective customer experience tracking

4,0 há 2 semanas Novo

Comentários: Our focus is on tracking the experience of customers with Consultants delegated to take part in their internal IT projects. Every 6 month, the customer is sollicited to evaluate the Consultant on 4 areas : expertise, process, communication and engagement. He provides comments to substantiate their rating and make educated recommendations on improvement actions. A dashboard allows management to review the performance of individual Consultants per mission, account or profile. The NPS score is a key element to assess the image of the Company in the market.

Vantagens:

Completeness of the plateform and fast learning curve to master essential functionalities.

Desvantagens:

Lack of obvious widgets in the Dashboarding module which forces to resort to third party visual analytics poducts.

Sean
Professo, EUA
Educação superior, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Qualtrics for survey and data analysis

3,0 há 3 anos

Comentários: This is something I have to use on the job because we have an institutional license but it is one of my least favorite software packages on campus. It's not awful; I'm just not a fan in general.

Vantagens:

Qualtrics has become essential to the operation of my university. Virtually all elections/surveys/etc are done via this platform. I use it to perform exit interviews of student classes, for masters student committee's assessment of a thesis defense and other related functions. Search committees use Qulatrics during the hiring of candidates when our faculty needs to polled about their opinions.

Desvantagens:

I am not a fan of the actual survey taking experience. I've had issues where the touch pad on m laptop has accidentally changed a selection I made, and it was submitted without me realizing it. The UI looks nice but is clunkier than it lets on. Also, these surveys are not good about (i) communicating their length, and (ii) allowing users to go back and change an answer. I find (i) is a bigger issue in a long survey where you are under the impression that you'll have a final field to respond. Sometimes it just abruptly ends,.

Avaliador Verificado
Usuário do LinkedIn Verificado
Bancos, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

We love Qualtrics for CustomerXM

5,0 há 2 anos

Comentários: Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.

Vantagens:

it is easy to use, easy to learn and mostly importantly it is adaptable and customizable.

Desvantagens:

Nothing really, the software stands on its own.