--- description: Tudo sobre Birdeye: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Reputação](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.com.br/software/152997/birdeye Página: 1 / 29\ Próximo: [Próxima página](https://www.capterra.com.br/software/152997/birdeye?page=2) > Plataforma abrangente de experiência do cliente para ser encontrado por meio de avaliações, escolhido por meio de mensagens de texto e ser a empresa referência com > > Conclusão: 702 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Birdeye? Empresas que buscam construir uma sólida reputação online alimentada pelos comentários dos clientes, aumentar as classificações e criar confiança para adquirir novos clientes. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 702 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Birdeye - **Localização**: Palo Alto, EUA - **Fundada**: 2012 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Austrália, Canadá, Estados Unidos, México, Nova Zelândia, Porto Rico, Reino Unido ## Recursos - Acesso para Celular - Agendamento de campanhas - Agendamento de postagens - Alertas/notificações - Análise da concorrência - Análise de dados visual - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão da base de conhecimento - Gestão da reputação - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de listas - Gestão de pesquisas/enquetes - Gestão de respostas - Histórico de transcrições/chat - Histórico do cliente - Indicadores de desempenho - Inteligência artificial e aprendizado de máquina - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Monitoramento - Monitoramento de revisões - Monitoramento de sites - Notificação de avaliações - Pagamentos móveis - Painel - Painel de atividades - Perguntas personalizáveis - Personalização de mensagens - Pesquisa e filtro - Processamento de linguagem natural - Qualificação de leads - Questionários e feedback - Rastreamento de engajamento - Rastreamento de palavras chave - Real-Time Analytics - Relatórios e análise de dados - Respostas automáticas - SEO Audit - Solicitação de avaliação ... e mais 43 recursos ## Integrações (113 no total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... e mais 98 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software) ## Categorias relacionadas - [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.com.br/directory/31024/review-management/software) - [Ferramentas de Marketing com IA](https://www.capterra.com.br/directory/34136/ai-marketing-tools/software) - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Ferramentas de Monitoramento de Redes Sociais](https://www.capterra.com.br/directory/31028/social-media-monitoring/software) ## Alternativas 1. [Trustpilot](https://www.capterra.com.br/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Brand24](https://www.capterra.com.br/software/149054/brand24) — 4.7/5 (254 reviews) 3. [GiveMe5.ai](https://www.capterra.com.br/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.capterra.com.br/software/121701/hootsuite) — 4.4/5 (3795 reviews) 5. [ReputationStacker](https://www.capterra.com.br/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Avaliações ### "Birdeye a well-priced option for local listings management" — 5.0/5 > **Nathan** | *12 de março de 2024* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI. > > **Desvantagens**: For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned. > > Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future. ----- ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1 de setembro de 2025* | Automotivo | Taxa de recomendação: 10.0/10 > > **Vantagens**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Desvantagens**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- ### "Makes a Difference" — 5.0/5 > **Clara** | *1 de abril de 2026* | Automotivo | Taxa de recomendação: 9.0/10 > > **Vantagens**: It’s honestly super to the point and easy to use\! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. > > **Desvantagens**: It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 de junho de 2025* | Automotivo | Taxa de recomendação: 0.0/10 > > **Vantagens**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Desvantagens**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 de agosto de 2025* | Varejistas | Taxa de recomendação: 9.0/10 > > **Vantagens**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Desvantagens**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- Página: 1 / 29\ Próximo: [Próxima página](https://www.capterra.com.br/software/152997/birdeye?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/152997/birdeye) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados