--- description: Tudo sobre Birdeye: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.com.br/software/152997/birdeye Página: 1 / 30\ Próximo: [Próxima página](https://www.capterra.com.br/software/152997/birdeye?page=2) > Plataforma abrangente de experiência do cliente para ser encontrado por meio de avaliações, escolhido por meio de mensagens de texto e ser a empresa referência com > > Conclusão: 707 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Birdeye? Empresas que buscam construir uma sólida reputação online alimentada pelos comentários dos clientes, aumentar as classificações e criar confiança para adquirir novos clientes. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 707 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Birdeye - **Localização**: Palo Alto, EUA - **Fundada**: 2012 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Austrália, Canadá, Estados Unidos, França, Itália, México, Nova Zelândia, Países Baixos, Porto Rico, Reino Unido ## Recursos - AI Visibility Score - Acesso para Celular - Agendamento de campanhas - Agendamento de postagens - Análise de dados - Análise de sentimentos - Automação de marketing - Automação dos processos comerciais - Bate-papo com o consumidor em tempo real - Bate-papo/Mensagens instantâneas - Brand Voice Training - Chatbot - Citation Intelligence - Comunicação multicanal - Confirmations/Reminders - Conformidade com HIPAA - Content Gap Analysis - Content Generation - Distribuição de multicanal - Educação do paciente - Formulários personalizáveis - GEO Optimization - Geo Rankings - Gerenciamento de comentários - Gestão da reputação - Gestão de campanhas - Gestão de embaixadores da marca - Gestão de pesquisas/enquetes - Gestão de planos de cuidado - Hashtag Tracking - Inteligência artificial e aprendizado de máquina - Mensagens de texto em massa - Mensagens programadas - Modelos personalizáveis - Monitoramento de revisões - Multi-Platform AI Coverage - Notificação de avaliações - Personalization and Recommendation - Personalização de mensagens - Processamento de linguagem natural - Prompt Organization - Rastreamento de posições de palavras-chave - Reconhecimento de voz - Relatórios e análise de dados - Respostas automáticas - Review Sharing - SEO Audit - Solicitação de avaliação - Sugestões de consultas - Transformer Model ... e mais 123 recursos ## Integrações (112 no total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloud Access Security Broker (CASB) - Cloze ... e mais 97 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [AI Content Creation Platforms](https://www.capterra.com.br/directory/34829/ai-content-generation-platforms/software) ## Categorias relacionadas - [AI Content Creation Platforms](https://www.capterra.com.br/directory/34829/ai-content-generation-platforms/software) - [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.com.br/directory/31024/review-management/software) - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Software de Marketing Conversacional](https://www.capterra.com.br/directory/31562/conversational-marketing-platform/software) ## Alternativas 1. [Brand24](https://www.capterra.com.br/software/149054/brand24) — 4.7/5 (256 reviews) 2. [ReputationStacker](https://www.capterra.com.br/software/160682/reputationstacker) — 4.9/5 (59 reviews) 3. [Trustpilot](https://www.capterra.com.br/software/169618/trustpilot) — 4.5/5 (1207 reviews) 4. [GiveMe5.ai](https://www.capterra.com.br/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.capterra.com.br/software/121701/hootsuite) — 4.4/5 (3803 reviews) ## Avaliações ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 de maio de 2026* | Imobiliárias | Taxa de recomendação: 10.0/10 > > **Vantagens**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Desvantagens**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 de agosto de 2025* | Varejistas | Taxa de recomendação: 9.0/10 > > **Vantagens**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Desvantagens**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Birdeye is powerful but takes time to master" — 5.0/5 > **Gabriella** | *9 de setembro de 2026* | Telecomunicações | Taxa de recomendação: 9.0/10 > > **Vantagens**: I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. > > **Desvantagens**: What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 de junho de 2025* | Automotivo | Taxa de recomendação: 0.0/10 > > **Vantagens**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Desvantagens**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "A Powerful Tool for Managing Online Reputation" — 5.0/5 > **Kate** | *7 de agosto de 2026* | Maquinário | Taxa de recomendação: 10.0/10 > > **Vantagens**: Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. > > **Desvantagens**: The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. > > Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. ----- Página: 1 / 30\ Próximo: [Próxima página](https://www.capterra.com.br/software/152997/birdeye?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/152997/birdeye) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados