--- description: Tudo sobre Birdeye: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Reputação](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.com.br/software/152997/birdeye Página: 1 / 29\ Próximo: [Próxima página](https://www.capterra.com.br/software/152997/birdeye?page=2) > Plataforma abrangente de experiência do cliente para ser encontrado por meio de avaliações, escolhido por meio de mensagens de texto e ser a empresa referência com > > Conclusão: 704 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Birdeye? Empresas que buscam construir uma sólida reputação online alimentada pelos comentários dos clientes, aumentar as classificações e criar confiança para adquirir novos clientes. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 704 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Birdeye - **Localização**: Palo Alto, EUA - **Fundada**: 2012 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Austrália, Canadá, Estados Unidos, México, Nova Zelândia, Porto Rico, Reino Unido ## Recursos - Acesso para Celular - Agendamento de campanhas - Agendamento de postagens - Alertas/notificações - Análise da concorrência - Análise de dados visual - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo/Mensagens instantâneas - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Formulários personalizáveis - Gerenciamento de SEO - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão da base de conhecimento - Gestão da reputação - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de listas - Gestão de pesquisas/enquetes - Gestão de respostas - Histórico de transcrições/chat - Histórico do cliente - Indicadores de desempenho - Inteligência artificial e aprendizado de máquina - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Monitoramento - Monitoramento de revisões - Monitoramento de sites - Notificação de avaliações - Pagamentos móveis - Painel - Painel de atividades - Perguntas personalizáveis - Personalização de mensagens - Pesquisa e filtro - Processamento de linguagem natural - Qualificação de leads - Questionários e feedback - Rastreamento de engajamento - Rastreamento de palavras chave - Real-Time Analytics - Relatórios e análise de dados - Respostas automáticas - SEO Audit - Solicitação de avaliação ... e mais 43 recursos ## Integrações (113 no total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... e mais 98 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software) ## Categorias relacionadas - [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.com.br/directory/31024/review-management/software) - [Ferramentas de Marketing com IA](https://www.capterra.com.br/directory/34136/ai-marketing-tools/software) - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Ferramentas de Monitoramento de Redes Sociais](https://www.capterra.com.br/directory/31028/social-media-monitoring/software) ## Alternativas 1. [Brand24](https://www.capterra.com.br/software/149054/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.capterra.com.br/software/169618/trustpilot) — 4.5/5 (1204 reviews) 3. [GiveMe5.ai](https://www.capterra.com.br/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.capterra.com.br/software/121701/hootsuite) — 4.4/5 (3796 reviews) 5. [ReputationStacker](https://www.capterra.com.br/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Avaliações ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 de maio de 2026* | Imobiliárias | Taxa de recomendação: 10.0/10 > > **Vantagens**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Desvantagens**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1 de setembro de 2025* | Automotivo | Taxa de recomendação: 10.0/10 > > **Vantagens**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Desvantagens**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 de junho de 2025* | Automotivo | Taxa de recomendação: 0.0/10 > > **Vantagens**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Desvantagens**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "Good for managing online reputation" — 5.0/5 > **Isla** | *11 de abril de 2026* | Hospitais e Saúde | Taxa de recomendação: 9.0/10 > > **Vantagens**: The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. > > **Desvantagens**: Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 de agosto de 2025* | Varejistas | Taxa de recomendação: 9.0/10 > > **Vantagens**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Desvantagens**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- Página: 1 / 29\ Próximo: [Próxima página](https://www.capterra.com.br/software/152997/birdeye?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/152997/birdeye) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados