---
description: Tudo sobre CustomerHero: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: CustomerHero - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# CustomerHero

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> Ferramenta para criar pesquisas, formulários e questionários para estudar clientes ou avaliar funcionários.
> 
> Conclusão: 175 usuários atribuíram a nota **4.9/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o CustomerHero?

Autônomos, pequenas, médias e grandes empresas, administrações públicas, ONGs e escolas.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.9/5** | 175 Avaliações |
| Praticidade | 4.8/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.9/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais |
| Recursos | 4.6/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: CustomerHero
- **Fundada**: 2006

## Contexto comercial

- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês, polonês
- **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 209

## Recursos

- Acesso para Celular
- Alertas/notificações
- Análise de dados visual
- Análise de sentimentos
- Análise de tendências
- Análise de texto
- Análise estatística
- Arrastar e soltar
- Biblioteca de perguntas
- Captura e transferência de dados
- Coleta de dados de multicanal
- Comunicação multicanal
- Criador de questionários
- Criação e design de formulários
- Distribuição de multicanal
- Enquetes online
- Estrutura de pesquisas CES
- Estrutura de pesquisas CSAT
- Estrutura de pesquisas NPS
- Ferramentas de colaboração
- Gerenciamento de comentários
- Gerenciamento de comentários negativos
- Gerenciamento de e-mails
- Gestão da comunicação
- Gestão de controle de qualidade
- Gestão de experiência do cliente
- Gestão de formulários
- Gestão de pesquisas/enquetes
- Imagem de marca personalizável
- Importação/exportação de dados
- Indicadores de desempenho
- Live Results Sharing
- Lógica de ramificação
- Marketing por e-mail
- Modelos personalizáveis
- Monitoramento de reclamações
- Múltiplos tipos de perguntas
- Painel
- Perguntas personalizáveis
- Personalização de URL
- Pesquisas de pulso
- Questionários e feedback
- Ramificação de perguntas
- Rastreamento de engajamento
- Relatórios e análise de dados
- Relatórios e estatística
- Segmentação
- Testes de usabilidade
- Third-Party Integrations
- Visualização de dados

... e mais 8 recursos

## Integrações (20 no total)

- Asana
- ExpertSender
- FreshMail
- GetResponse
- Google Analytics 360
- Google Sheets
- HubSpot CRM
- HubSpot Content Hub
- JIRA Service Management
- Magento BI
- Manago AI
- Microsoft 365
- Positive User
- Salesforce Sales Cloud
- Shopify

... e mais 5 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Ferramentas de Pesquisa](https://www.capterra.com.br/directory/30092/survey/software)

## Categorias relacionadas

- [Ferramentas de Pesquisa](https://www.capterra.com.br/directory/30092/survey/software)
- [Software de UX (User Experience)](https://www.capterra.com.br/directory/31036/ux/software)
- [Sistemas NPS (Net Promoter Score)](https://www.capterra.com.br/directory/32075/nps/software)
- [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software)
- [Software para Automatização de Formulários](https://www.capterra.com.br/directory/10023/forms-automation/software)

## Alternativas

1. [Typeform](https://www.capterra.com.br/software/137289/typeform) — 4.7/5 (982 reviews)
2. [Google Forms](https://www.capterra.com.br/software/176571/google-forms) — 4.7/5 (11590 reviews)
3. [SurveyMonkey](https://www.capterra.com.br/software/32728/surveymonkey) — 4.6/5 (10513 reviews)
4. [Jotform](https://www.capterra.com.br/software/158456/jotform-4-0) — 4.7/5 (2927 reviews)
5. [Survicate](https://www.capterra.com.br/software/132914/survicate) — 4.6/5 (99 reviews)

## Avaliações

### "Impressive usability and user friendly" — 5.0/5

> **Maciej** | *10 de fevereiro de 2023* | Artigos de luxo e joias | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Management of sending invitations;A large selection of question types;Modifiable and legible graphic options for the survey questionnaire.
> 
> **Desvantagens**: The appearance of the data in the downloaded result file requires many transformations.
> 
> I recommend it because it is creator-friendly. It gives a large creative space and can be used without any special implementation.

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### "Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features" — 5.0/5

> **James** | *20 de outubro de 2025* | Publicidade e marketing | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Ease of use.
Ability to pass metadata that we already hold in order that we can more effectively analyse results and don't need to waste survey questions on, for example, understanding the user's location or user type. 
Good support when I've had issues or questions.
> 
> **Desvantagens**: Some question types are not available on widgets
There's nothing else jumping out at me as a weakness.
> 
> It's simple to use, you can create widgets that are displayed on your platform as well as full, more formal, surveys that can be sent to users and the support is excellent. We use it display surveys on our web based platform and, following limited development, non-technical users are able to create and publish surveys.

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### "Reasonable tool that does the job" — 4.0/5

> **Andrzej** | *11 de agosto de 2021* | Telecomunicações | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: Rankings which allows me to compare NPS score for different data sources.
> 
> **Desvantagens**: I have to filter each survey separately.

-----

### "The uniqueness of Webankieta.pl" — 5.0/5

> **Natalia** | *2 de junho de 2022* | Automotivo | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program.
> 
> **Desvantagens**: I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions.
> 
> Webankieta.co.uk program helped me in my studies. It makes it easier for every student.

-----

### "An Outstanding Survey Platform - StartQuestion" — 5.0/5

> **Dawid** | *12 de julho de 2023* | Recursos Humanos | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.
> 
> **Desvantagens**: I think the rules for displaying questions could be a more intuitive feature.

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