--- description: Tudo sobre ShipMonk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ShipMonk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Expedição](/directory/30104/shipping/software) > [ShipMonk](/software/153768/shipmonk) # ShipMonk Canonical: https://www.capterra.com.br/software/153768/shipmonk Página: 1 / 7\ Próximo: [Próxima página](https://www.capterra.com.br/software/153768/shipmonk?page=2) > A ShipMonk é uma empresa de processamento de pedidos especializada em ajudar pequenas e médias empresas a crescer. > > Conclusão: 139 usuários atribuíram a nota **4.1/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o ShipMonk? Empresas de comércio eletrônico B2C, empresas de caixas de assinatura e campanhas de captação de recursos. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.1/5** | 139 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.1/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.9/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ShipMonk - **Fundada**: 2014 ## Contexto comercial - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos, México, Reino Unido, Tchéquia ## Recursos - Acesso para Celular - Administração de website - Alertas/notificações - Atendimento do pedido - Barcode/Ticket Scanning - Cobrança e faturamento - Controle de estoque - Cálculo do preço de envio - Código de barras/RFID - Envio aéreo - Etiquetas de remessas - Gerenciamento de faturas - Gestão 3PL - Gestão de armazéns - Gestão de canais - Gestão de comércio eletrônico - Gestão de devoluções - Gestão de entrega - Gestão de estoques - Gestão de importação/exportação - Gestão de operadoras - Gestão de pedidos - Gestão de remessas - Gestão de transportes - Otimização de itinerários - Painel de atividades - Previsão - Previsão da demanda - Rastreamento de entrega - Rastreamento de estoque - Rastreamento de pedidos - Rastreamento de remessas - Real-Time Data - Real-Time Updates - Relatórios e análise de dados - Relatórios e estatística - Roteamento - Third-Party Integrations - Transporte terrestre - Várias localizações ## Integrações (19 no total) - Adobe Commerce - Big Cartel - BigCommerce - Brightpearl - Cin7 Omni - Cratejoy - EasyPost - Ebay Magento Integration - Ecwid - Extensiv Order Management - Gorgias - Linnworks - PayPal - Rithum - SPS Commerce ... e mais 4 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Expedição](https://www.capterra.com.br/directory/30104/shipping/software) ## Categorias relacionadas - [Sistemas de Expedição](https://www.capterra.com.br/directory/30104/shipping/software) - [Sistema de Gestão de Estoque](https://www.capterra.com.br/directory/30006/inventory-management/software) - [Software de Gestão de Armazéns](https://www.capterra.com.br/directory/30005/warehouse-management/software) - [Plataformas de E-Commerce](https://www.capterra.com.br/directory/3/ecommerce/software) - [Software para Plataformas de E-Commerce B2B](https://www.capterra.com.br/directory/31821/b2b-ecommerce-platform/software) ## Alternativas 1. [NetSuite](https://www.capterra.com.br/software/135757/netsuite) — 4.2/5 (2003 reviews) 2. [Fishbowl](https://www.capterra.com.br/software/123794/fishbowl) — 4.2/5 (1095 reviews) 3. [Easyship](https://www.capterra.com.br/software/170399/easyship) — 4.3/5 (277 reviews) 4. [ShipStation](https://www.capterra.com.br/software/155621/shipstation) — 4.6/5 (953 reviews) 5. [Stamps.com](https://www.capterra.com.br/software/90069/stamps-com) — 4.4/5 (919 reviews) ## Avaliações ### "Affordable but high quality fulfillment service" — 4.0/5 > **Mikel** | *16 de janeiro de 2019* | Roupa e moda | Taxa de recomendação: 7.0/10 > > **Vantagens**: We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate. > > **Desvantagens**: Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them). > > All in all, very satisfied with their service and the timely delivery of the orders to my customers. ----- ### "2+ Years and Going Strong" — 5.0/5 > **David** | *10 de fevereiro de 2020* | Bens de consumo | Taxa de recomendação: 10.0/10 > > **Vantagens**: Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business. > > **Desvantagens**: I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that. > > They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders. ----- ### "Decent warehouse staff, disastrous customer support. Say away." — 3.0/5 > **Amitavo** | *26 de abril de 2024* | Varejistas | Taxa de recomendação: 0.0/10 > > **Vantagens**: They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient. > > **Desvantagens**: The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue. > > While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice. ----- ### "Love working with Shipomonk" — 5.0/5 > **Alexander** | *7 de junho de 2021* | Eletrônicos | Taxa de recomendação: 10.0/10 > > **Vantagens**: Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough. > > **Desvantagens**: Occasional fulfilment errors, not being able to view case log > > Great ----- ### "ShipMonk Review" — 5.0/5 > **Michael** | *26 de julho de 2019* | Alimentação e bebidas | Taxa de recomendação: 9.0/10 > > **Vantagens**: Very intuitive. The approximate Stockout Days is extremely useful \& quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items. > > **Desvantagens**: I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad \& not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors \& the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare. > > We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend \[SENSITIVE CONTENT HIDDEN\] for being the best Happiness Engineer we could hope for\! He is very responsive, and always helps as best he can. ----- Página: 1 / 7\ Próximo: [Próxima página](https://www.capterra.com.br/software/153768/shipmonk?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/153768/shipmonk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados