Quem usa esse software?

Automotive dealer group enterprises, franchised dealership retailers, independent dealership retailers, and OEMs.

Avaliações médias

69 avaliações
  • Geral 4.5 / 5
  • Praticidade 4.5 / 5
  • Atendimento ao cliente 4.5 / 5
  • Recursos 4.5 / 5
  • Relação qualidade/preço 4.5 / 5

Detalhes do produto

  • Versão gratuita Não
  • Avaliação gratuita Não
  • Implantação Nuvem, SaaS, web
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Pessoalmente
    Ao vivo online
    Webinars
    Documentos
  • Suporte Horário comercial

Dados sobre o fornecedor

  • ELEAD1ONE
  • http://www.elead-crm.com
  • Fundada em 1985

Sobre o ELEAD1ONE

As the leader in the automotive CRM space, ELEAD CRM is passionate about shaping relationships and experiences. Its all we think about. To innovate, grow brands and create memorable, effective and lasting relationships with the customers you serve and with us.

We provide Certified DMS Integration, Superior Training, Support and Service, Software Tailored to Business Challenges, and Easy, Streamlined Workflows.

Learn why more top dealerships and dealer groups call ELEAD their CRM partner.

Recursos do ELEAD1ONE

  • Banco de dados de contatos
  • Buy-Here Pay-Here Dealer
  • Departamento de atendimento ao cliente
  • Gerenciamento de documentos
  • Gestão da contabilidade
  • Gestão de coletas
  • Gestão de financiamento
  • Gestão de locação
  • Integração de site
  • New Car Dealer
  • Used Car Dealer

As avaliações mais úteis do ELEAD1ONE

Better than What We Had, But Still a Ways To Go

Traduzir com Google Avaliado em 31/01/2017
Erick K.
Marketing Director
Automotivo, 501-1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
2 / 5
Praticidade
3 / 5
Recursos e funcionalidades
4 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Our experience with elead has had its ups and downs. Some errors were made during integration for our group which resulted in many months of changes to get it setup properly and some data leak occurred. Support has always been good but communication needs improvement. Level 1 tech support is hit or miss, you either get someone that has some idea of what you need or you get someone you have to train over the phone because it's if they just started that day. Level 2 support is much better. Sometimes closing the loop on open issues and tickets ends up requiring several attempts at follow up, so proactive communication from support could be improved. Changes are often made to the system without being communicated to the dealer (most recently the Reports were revamped, but the new ones weren't "turned on" for us so the Reports were just broken until we called in about it to then learn there were new ones created. The email debacle crippled us for several months and the way it was handled (by keeping it on the DL) was not professional and cost us many thousands of dollars. We use elead-hosted emails for our sales team and were sending out emails that weren't being delivered due to the blacklist issue but we weren't made aware of it until many customers were pointing out they weren't getting email from us. Updates on the fix were vague and it created a very difficult situation for us to manage across our dealerships. The new system seems to be working fine though. I have always felt that elead should focus solely on their CRM product and stop trying to be jack of all trades. We had to cancel the texting system because of lag time, we tried the outsourced call center for scheduling overflow but it wasn't helpful (although the call center can definitely benefit some dealers and is overall a good product). It has always seemed like glitches and issues could be resolved faster if there was more resources devoted to CRM instead of all the other little products they keep trying to launch. Amanda Langner is the best employee we have dealt with!

Vantagens: features, click to call integration

Desvantagens: Reporting should break down lead sub-sources

Resposta dos fornecedores

por ELEAD1ONE em 03/02/2017

Hi Erick. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

Long time eLead User

Traduzir com Google Avaliado em 31/01/2017
Ryan P.
VP
Automotivo, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
3 / 5
Praticidade
4 / 5
Recursos e funcionalidades
3 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Have been on eLead for almost 10 years now, so we are happy with the relationship over this term. I appreciate the upper management at eLead and their level of involvement. Once they get involved, things seem to get addressed. My hope is that the lower tier support continues to improve their responsiveness and timeliness to resolve issues. I think they should have an Open Ticket Portal for the Admin of the dealership (myself) to view at any given time to see all open tickets with support. I think there is so much in the CRM that it is confusing sometimes for me to understand which reports are best to use and which reports are giving me accurate data or not. Perhaps reporting can be streamlined better and understood better by support so we can understand our results better to measure our analytics. (ie: Leads, Appts Made, Apps Shown, Sold...etc...) My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule. Overall, I am happy with eLead and would recommend them at this time to other dealers I know.

Vantagens: My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule.

Desvantagens: The reporting tends to be confusing to understand as it relates to the analytics I am trying to measure per salesperson, BDC agent, lead source, etc...reassignment leads seem to be the greatest issue with the reporting being skewed.

Resposta dos fornecedores

por ELEAD1ONE em 03/02/2017

Thank you for taking time to share your feedback with us, Ryan. We are continually working to improve our product and support and your feedback is a tremendous help in this effort. Reporting is a big area of focus for our product teams and we'll continue to streamline the tools to give you the insight you need. As always, please let us know if there is anything we can do to support you.

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