--- description: Tudo sobre UniVoIP: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UniVoIP - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [UniVoIP](/software/155023/cloud-call-center-solution) # UniVoIP Canonical: https://www.capterra.com.br/software/155023/cloud-call-center-solution Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/155023/cloud-call-center-solution?page=2) > Consolidado com uma arquitetura resiliente de nível empresarial para aprimorar a produtividade do agente de chamadas e fornecer excelente atendimento ao cliente. > > Conclusão: 20 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o UniVoIP? O programa eficiente de assistência à comunicação por VoIP da UniVoIP oferece uma solução telefônica altamente flexível e dimensionável, estrategicamente projetada para capacitar ONGs e reter funcionários. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 20 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.4/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: UniVoIP - **Localização**: El Segundo, EUA - **Fundada**: 2004 ## Contexto comercial - **Preço inicial**: US$ 7,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - Conferências - Distribuição automática de chamadas - Gestão de filas - Gravação de chamadas - IVR - Indicadores de desempenho - Integração de telefonia por computador - Para call centers - Planejamento de pessoal - Previsão de trabalho - Registro de chamadas - VoIP ## Opções de suporte - Email/Help Desk - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software) - [Software Cloud PBX](https://www.capterra.com.br/directory/31102/cloud-pbx/software) - [Sistemas de Telefonia Empresarial](https://www.capterra.com.br/directory/31101/business-phone-systems/software) - [Programas de Gravação de Ligações](https://www.capterra.com.br/directory/30533/call-recording/software) ## Alternativas 1. [RingCX](https://www.capterra.com.br/software/154951/ringcentral-contact-center) — 4.2/5 (255 reviews) 2. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (990 reviews) 3. [3C Plus](https://www.capterra.com.br/software/219652/3c-plus) (0 reviews) 4. [Five9](https://www.capterra.com.br/software/132405/five9) — 4.2/5 (481 reviews) 5. [NiCE CXone](https://www.capterra.com.br/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Avaliações ### "No brainer" — 5.0/5 > **Javier** | *8 de junho de 2022* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: UniVoIP was essential in transitioning our business from a legacy, hosted VoIP solution to a fully integrated solution with our primary communication software, Microsoft Teams. We used teams to chat and call internally and to present to our customers. Using UniVoIP, we are now able to use Teams as a singular solution for customer communication. Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way. This is the best investment we've made in our business in a long time. > > **Desvantagens**: There is nothing I don't like about the product. It is amazing. > > We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around. ----- ### "UNIVOIP is the way to go" — 5.0/5 > **Joy** | *29 de setembro de 2016* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 8.0/10 > > **Vantagens**: The online interface is FANTASTIC\! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/ > > **Desvantagens**: The look of it feels a little "1998" but that doesn't cause any issues with the functionality. > > As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient\! ----- ### "Terrible Customer Service" — 2.0/5 > **Kyle** | *22 de junho de 2017* | Taxa de recomendação: 2.0/10 > > **Vantagens**: Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do. > > **Desvantagens**: Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having. ----- ### "Univoip Review" — 5.0/5 > **Moe** | *29 de junho de 2022* | Serviços jurídicos | Taxa de recomendação: 8.0/10 > > **Vantagens**: Good features and excellent support staff > > **Desvantagens**: Call quality and call recording quality could be better > > Great support\! Very friendly staff that takes extra steps to ensure your issue is resolved. ----- ### "Always there for us" — 5.0/5 > **Lauren** | *20 de julho de 2022* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: What we most appreciate about UniVoIP is the ease of use and the support we get. > > We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/155023/cloud-call-center-solution?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/155023/cloud-call-center-solution) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Dados estruturados