Tokeet

Excellent product

Comentários: It's a great help in keeping rentals organized/scheduled. It saves me a lot of time. It's almost like an assistant.

Vantagens:

It is an easy to use product. I like it because individuals like me can use it to schedule Airbnb rentals.

Desvantagens:

So far, I haven't found any dislikes, but I'm still pretty new to the system.

Great software tool

Comentários: It has been very positive and enables me to run my business with less stress

Vantagens:

It’s easy to you, versatile and the team provides great support

Desvantagens:

Some of the steps were a bit complex to follow

Irresponsible company with shady practices

Comentários: It is a basic PMS with basic functions, such as Channel Manager or message automation. However, after speaking to a couple of previous Tokeet users, their channel manager has large double booking issue, which has not been solved to date (although they claim different and would tell you anything to sell you stuff). There are much better options on the market, with better functionality and reliability, and for less bucks.

Vantagens:

They have a basic set of tools for property management, althoug it gets quickly expensive when you use all the stuff - more expensive than their competitors. They claim to have a good support, but really no issues are being solved.

Desvantagens:

I was lied to several times during the pre sales. [sensitive content hidden]., their sales guy even missed first scheduled call with me, without an apology and came late to a re-scheduled one, which was huge waste of time on my side. They also claim that they are a large multinational company with main office in the US, but that office is nowhere to be found and there is pretty much one person responsible for everything [sensitive content hidden]. I would not recommend their service at at all - shady company with shady practices. When I wrote a review on a different website for them, their [sensitive content hidden] tried to take the review down claiming that they never spoke to me. Totally ridiculous, save yourself time and try a competition. I would suggest you Hostaway, Hostfully or OwnerRez, based on my extensive research and what I tried.

Simple and Easy to use, amazing customer service.

Comentários: Overall very good, it brings together everything I need. I'm about to expand to 13 properties with hopes to reach 20 next year and Tokeet will continue to provide the backbone to my infrastrucutre. Highly recommend.

Vantagens:

The product overall is very easy to use, and does provide essentially a one-stop service. It's certainly better suited for Serviced Accommodation or Holiday lets compared to other similar priced products which still focus on room lets only.

Desvantagens:

The limited 'core' tokeet can sometimes feel constrained. Eg not allowing for even two different automations or automations per property seems a little harsh unless you spend on the extra Automata package. As a channel manager it works well but still requires you to upload properties onto OTA's individaully. This isn't a problem if you're building your business though as it allows you to check everything yourself. Other channel managers that 'auto upload' tend to make mistakes. Simple things like being able to move properties on the calendar to a different position in the list seem like very easy things to achieve but aren't possible and development tends to be focused on big products rather than small wins.

Tokeet is to say talk about it.

Comentários: I think they are the best so far I have met while travelling my business road. Every aspect about them is top notch and that assist to your business so good as well because their profound touch has a ripple effect making things better for your business.

Vantagens:

Their staff are very professional and very quick to respond to the problems you have alerted them through different channels of communication. They go at length to try and solve your problem satisfactorily.

Desvantagens:

To be honest I am yet to find anything that I least like.

Very bad customer service

Comentários: TERRIBLE. I would rather spend money on a worthwhile platform.

Vantagens:

None, really. Terrible customer service and the people I've reached out to are leaving the company

Desvantagens:

The team wasted so much of my time. We've tried to contact customer service multiple times. Waited in lobbies for forever only for them to leave us hanging all the time. I've not spoken to any rep to this day.

Excelente customer service by [sensitive content hidden]

Comentários: I am really happy with Tokeet and Igor makes it more likeable as he makes extra miles for us every time we asking him for something.

Vantagens:

I love that we alway get help from Tokeet when we not sure of something

Desvantagens:

That is logs mi out from the app all the time

My experience at tokeet

Comentários: My experience was quite nice and I got a lot of value from Tokeet.

Vantagens:

How they help their customers and make sure they get a valuable experience with their products.

Desvantagens:

The fact that they lacked at some spots such as providing extra products as a side service.

It worked for me

Comentários: The application helped me to solve the empty space in my house.

Vantagens:

I have a second floor that I don't use, and I would like to take advantage of it. I was recommended the tokeet platform to rent it as an air bnb. I tested the platform and it worked 100%. I had no problems using it and I got a person quickly for the rental.

Desvantagens:

As I use it I will see if it has any negative things.

Best-in-class by far

Vantagens:

These guys run their business as true professionals and build state-of-the-art, well-designed, modern software for both web and mobile. I have evaluated over 10 vendors in this space, tested thoroughly at least 5, and found that Tokeet provided me the best-in-class solution to help me manage my properties on Airbnb and take the next step to scale the listings and drive more business through other channels. PROS: Superb mobile app with great set of features Superb calendar, with numerous ways to view reservations, check ins and check outs Simplest way for cleaning crew to view check outs within any software I've seen thus far. Web UI is modern, fresh, usable, best I've seen in this category Superb messaging automation for communication SMS triggers to guests included! Automated website for reservations is up-to-par, and above average (I've still yet to really test it out) Channel manager looks legit, although I'm only using for Airbnb at the moment Support team is very responsive, and will go to many lengths to address issues. Extras: great invoice system Payments with Stripe AND Paypal are super easy to setup. Owner Management Portal looks attractive as a feature, although I've not yet used. They have Reports too, I've not yet used. Guests management -- you can add in extras like additional emails, follow/up (i.e. star it), notes, flight info, etc.

Desvantagens:

Would be nice to see more work with their tasks for cleaning crew, to automate/sync tasks based on reservations. However, their check-out calendar day view is quite simple to view in the mobile app for the crew. The Inquiry Inbox needs some work, it doesn't stay sync'd/refreshed to new messages all the time. They also have a Messages Feed, which needs to be integrated into the Inquiry Inbox better IMO -- not sure why they are separated views. However, at least I never miss a message with both views. I was hoping to see more robust APIs, but then again, their feature list eventually was good enough such that I didn't need to write any additional API integrations calls as of yet.

Excellent product with outstanding support

Vantagens:

Very good quality product with outstanding customer support. Excellent tutorials and articles with information and tips on how to optimize results using the software.

Desvantagens:

For me personally, took a little time to work out all the features, but support was there within minutes to help me.

Horrible Customer Support

Vantagens:

Tokeet does one thing well (not great) that is calendar synchronization. The other pro would be that the pricing is flat and reasonable for what it is, an online calendar that syncs. The API works consistently and if you go into this assuming that you are just paying for a calendar sync functionality and you can make everything else work with your own code, this could be a good choice.

Desvantagens:

Customer support is completely useless. Any question that they can't answer copying and pasting from their help documents gets sent to a secondary tier of customer support. In nearly a year of use none of the many questions I've made that have been sent to this secondary tier of support have been answered. Nothing else besides the calendar works reliably. Once a booking is made you can't change the price in the system, it always defaults to the price you set when first creating the inquiry. Data feeds are a mess, with some of them being totally useless because of the bugs. The data feed help documents are plain wrong. I've found many mistakes in them. Reports cant handle reservations that go in between months. So if a reservation is from the 27/08 till 4/09 when you look at September those few days figure unoccupied and August shows up with something like 110%. All of the reports are broke, I will avoid further examples. Its not coded in UTF-8 so anything besides the English alphabet breaks their chat features. The clocks think the first hour of the day is 24:00 rather than 00:00. (I am not making this up) The mobile app takes a year to load even in an IphoneX or a pixel 2. There are other issues with the app. No bug fixing, none. They said they were going to post an update with bug fixes every Wednesday. It lasted a whole 2 weeks before they missed one. One of the shadier things they do is they don't allow anyone to comment on their blog so you cant see any kind of discussion around their software. Avoid unless you are very hands on and like to code.

Good system overall. Lots of features. Customizable

Comentários: Good overall. Other than a lack of API connections.

Vantagens:

The fact that it is customizable with different apps so you can Taylor it to your needs.

Desvantagens:

Not enough API channel connections. They seem to put more emphasis on developing relationships with third party systems than on API connections which is what we get channel managers for.

Don't even think about it

Comentários: I have been using Tokeet for more than two years, it has worked reasonably, over time I've come to accept the different bugs and system failures. But then recently (2019) Tokeet released a version 2 and that's when my trouble really started costing me thousands of euros in lost revenue. One reason why I initially chose Tokeet was because of their nice design and prices. Looking back I can't but recall my grandmother saying "cheap things are expensive" - ohh boy how right she was.
Tokeet failed to clear dates related to cancelled bookings, consequently blocking two weeks during the peak season months costing my many thousands of euros. When contacting Tokeet they simply referred to their T&C stating that they do not take any responsibility. Interesting considering that their website is packed with promising words about always keeping the calendar and prices up to date - nonetheless they do not take any responsibility for their own failures.
In these situations it's probably a very good idea that Tokeet is incorporated in the Bahamas, protected from any legal consequences of their mistakes and errors.

Vantagens:

The look, design and prices - but it comes at a price!

Desvantagens:

I really don't like that their software is not doing what it is supposed to, it is not keeping the calendar and prices updated as promised. Especially their new version 2, released in 2019, is not at all ready to be commercialised.

Excellent customer service

Vantagens:

Ive been using this software for about 4 years and though im a bit of a technophobe I have managed to learn to use most of the processes and always learning new things. Have used Automata for a ew years, recently added Rate Genie and looking at adding signature app to help automate my processes even more. Would be lost without it now. The team are always on live chat and usually resolve issues very quickly. There are so many of them base dall over the world now its almost a 24/7 service. I also find the academy training sessions on Google Meet very useful to actually speak to someone and talk through issues and training. Highly recommend that!

Desvantagens:

some features like pre authorisign deposits still not available but on the way I hear I wish that the add ons didnt have to go into another screen to use them

Invest some time to learn, and it saves you time. It could save time more though.

Comentários: I am trying to save some time from managing my 3 vacation rentals. It helps me automate emails, texts to guests, set reminders for myself and housekeepers. Payment processing is also a plus.

Vantagens:

- Integration with Stripe saves the customer credit card details from Booking.com and Expedia so that you can charge them from Stripe however you want. I have seen instances that card was not saved, they claim that the card was not valid. If that is the case, that is great as most Booking/Expedia customers do not leave a valid card!

Desvantagens:

These are not Cons, but I would expect a few more functionalities for perfection - Small navigation functionalities matter a lot. To update pricing, you need to click 3-4 times to go to correct place. - Ability to pass a door code (entered into the booking)to guests in a template, even integration with door code generation websites - Monitored SMS number so that it can get guest's answer to text back to my inbox - Send an email or text to guests without a requirements of template, from various screens like booking list, guest list etc.

Ease of Use and Customer Support Won me over

Vantagens:

Some of the many things I love about Tokeet is that everything in the system was super easy to learn. Between the chat help and the articles I managed to integrate everything just the way I wanted it, with extreme ease. Things that had taken days to get customer support to help with on another channel managers were instantaneous on Tokeet. I managed to get Airbnb up without even realizing I had done it. And then Booking.com took a little more effort, but was still amazingly easier than with my previous Channel manager. Another huge plus is the way that tokeet and stripe integrate, it's absolutely beautiful and gives you the control you need at your fingertips to make changes in seconds. My absolute favorite thing about Tokeet, is the App for my phone!! Before, if I was away from my computer for whatever 500 reasons I would be in the STR world, I had to go back and forth between booking channels to answer my guests. With the Tokeet App, I can delete the booking channel apps from my phone and just answer my guest on ONE app!! That is also VERY easy to use. Thank you Tokeet for giving me hours of my day back!!!

Desvantagens:

The only thing I can complain about was that,as easy as it was to set up, it was a bit time consuming. However when you try to do anything with multiple listings in this business, it does get a little time consuming.

Superb! I tried them all before settling with Tokeet

Comentários: I can't recommend this enough! Nothing competes at this price point and this is actually this competes with competitors ten times more expensive! First of all you have an full access trial to try everything out...no silly limitations except you cant link stripe before paying. Full API to airbnb as well as booking.com and stripe (Xero soon) is another thing this has going for it.
Live support makes working things out quick and easy...they're always fast to respond. Furthermore I love that its an active dev team so when you ask for something that isn't yet possible they give you a timeline for implementing it (assuming they agree it'd be a cool feature to have) Theres a lot more than initially meets the eye, this is very capable software that is improving all the time. Although not the most comprehensive I tried, for the money vs features ratio this beats everything else hands down!

Vantagens:

Cost, active dev team, good product

Desvantagens:

some limitations. historically had bugs. vacation branding!...we're not just vacations

Meets basic expectations but missing lots of practical points and features

Vantagens:

+ Customer service responsive + Basic import/export functionality works well. Also Push/Pull from Airbnb, Booking.com worked fine, Expedia had some hiccups. + Price point (unless there is another raise)

Desvantagens:

- Customer service does not solve all the issues and give timely feedback if solved - Critical problems occur (rate push, calendar synch) and you do not get a system notification - Only Stripe and Paypal payment options. Stripe is now charging fees for refunds, not usable - SMS sending feature cannot process the answers back - Cannot import any booking details from VRBO and Tripadvisor except the date and guest name. - User interface is missing basic practicalities, so you need to click many times to land somewhere. - Website is not secure, all passwords etc are transmitted unsecurely (no HTTPS) - Cannot import the correct booking price seen by the guest from Airbnb and Booking.com

Director

Comentários: overall it is good

Vantagens:

It is easy to use and value for money. I use the calendar and basic reporting which helps me understand the occupancy and revenues generated

Desvantagens:

It does not have a lot of API connections and this is very big issue when you have lots of rooms and platforms and you need to centralise the operations.

Always solve my issues

Comentários: Be honest, I found it's difficult to use Tokeet at first. However, moreI use, I get used to it. All of staffs are very helpful all the times. I'm not computer person and they help me very patiently.

Vantagens:

They will always solve my issues asp, and prompt response for my question.

Desvantagens:

I wish they have customer line so I can speck with them over the phone.

Great Product

Comentários: it's a great product

Vantagens:

It has helped us to scale from 2 properties to 54 in the last few years

Desvantagens:

They've taken on board some of the suggestions people have made and fixed a lot of the bits I didnt like.

Hla apartments

Comentários: It’s been good engaging with tokeet services they have always helped me out step by step I’ve been with them for a while now.

Vantagens:

It’s straight forward once you figure it out

Desvantagens:

I wish The customer service can have some kind of access to delete or sort out a problem in the rentals if the rental owner is giving them permission.

Growing Pains Abound

Comentários: As a first foray into CMS after a lengthy search Tokeet was ultimately disappointing. With roughly a 30% failure rate in their Signature platform resulting in guests being unable to sign their contracts and the Automata platform being totaly unuseable for over a week ultimately Tokeet was a disappointing experience.

Vantagens:

Tokeet is easy to get used to using and the Ux/Ui is clean and modern. It offers several integrations that can be very helpful in automating business functions.

Desvantagens:

Lots of growing pains, technical glitches and slow support. While the Automata and Signature add ons look good up front the have numerous technical issues still that diminish their value significantly.

Great marketing but disappointing product

Vantagens:

Nice website - good marketing - a really decent user interface and adequate user support and documentation.

Desvantagens:

We got excited when looking at the homepage and it all looked like a product offering a lot of the features we needed. In the end though the site is very procedural and requires a lot of data entry, some of the connections to other softwares are not active or do not work correctly. The channel manager is pretty weak and does not allow proper synchronisation of most of the data, and lacks many of the channels we need to expand our business. Probably an ok tool for somebody who wants to spend little and manages up to 3 or 4 properties, but nowhere near the enterprise-class software we need to grow our business and automate our processes.