17 anos ajudando empresas
a escolher o melhor software
Gorgias
Conheça Gorgias
Um suporte técnico especificamente desenvolvido para o Shopify, também pode ser integrado ao Magento e ao BigCommerce. Centralize o suporte ao cliente conectando todos os canais em um único lugar, como e-mail, bate-papo ao vivo, telefone, Facebook, Instagram, entre outros, e melhore o tempo de resposta do suporte em 43%. Tudo-em-um: edite/reembolse pedidos, aplique pontos de fidelidade, gerencie assinaturas, entre outras coisas. Adicione modelos, automação, regras e macros. Solicite demonstração ou faça um teste grátis em minutos. Veja por que o Gorgias é bem classificado no Shopify.
Quem usa Gorgias?
Empresas B2C, empresas de comércio eletrônico ou empresas com suporte intensivo.
Está em dúvida sobre o Gorgias?
Compare com uma alternativa popular
Gorgias
Avaliações do Gorgias
Alternativas consideradas anteriormente:
Ideal Customer Experience Platform
Comentários: Highly recommend using Gorgias, it’s been productive and effective for CX and suppor
Vantagens:
Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process! I highly recommend using Gorgias for all those support projects
Desvantagens:
More integrations and flows with ESPs and CDPs would make communication streamlined across platforms
Alternativas consideradas anteriormente:
Very helpful for staying organized and consistent
Comentários: Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration.
Vantagens:
The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients
Desvantagens:
There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also.
Basic chat tool for small businesses
Comentários: Basic support for chats but need better reporting functions
Vantagens:
Ease of use across multiple channels from social media to your own websites
Desvantagens:
Not a lot of good reports to drill down productivity
Alternativas consideradas anteriormente:
Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify
Comentários: User love it and very few headaches. Some integrations need better docs on how to use advanced functionality.
Vantagens:
Really nice interface, users love it. Very easy to configure. Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Developer friendly with good API
Desvantagens:
If you want to integrate ebay or amazon, you need a third party add on which is itself limited. Prepare for additional costs. Rules and Macro engine has some limitations when looking to fully automate processes. It could be easier to test rule logic before deploying.
A must have for any eCommerce business
Comentários: Overall, there is no other customer service platform I would use or reccomend more.
Vantagens:
I love the ability to write canned responses that contain dynamic variables that pertain to each customer. This helps save a ton of time when responding to customers with the info they need.
Desvantagens:
A while back the sales data was removed and this feature was gated behind the next more expensive pricing plan. Since then, Gorgias has introduced this feature again to the lower pricing tier however.