15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça Freshsales

O Freshsales é um software de CRM de vendas da Freshworks. Com uma interface do usuário altamente intuitiva e um poderoso conjunto de recursos, incluindo lead scoring baseado em inteligência artificial, fluxo visual de negócios e automação inteligente de fluxo de trabalho, o Freshsales oferece às empresas tudo de que elas precisam para gerenciar as vendas em um pacote descomplicado. O Freshsales tem a confiança de mais de 15.000 empresas de mais de 80 países. Algumas empresas que usam o Freshsales incluem Dyson, Best Western Hotels & Resorts, Purdue University e WallyPark.

Quem usa Freshsales?

Com o Freshsales CRM, as empresas podem atrair, engajar, fechar e fomentar os leads. Você não precisa mais de um CRM e outras cinco ferramentas para administrar os negócios. O Freshsales CRM faz tudo sozinho.

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Está em dúvida sobre o Freshsales? Compare com uma alternativa popular

Freshsales

Freshsales

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4,4 (2.155)
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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Freshsales

Pontuação média

Geral
4,5
Praticidade
4,4
Atendimento ao cliente
4,4
Recursos
4,4
Relação qualidade/preço
4,4

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
66%
4
26%
3
5%
2
1%
1
2%
MONAISA
Psicóloga, Brasil
Clínica de saúde mental, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Excelente

5,0 há 2 semanas Novo

Comentários: É um excelente recurso para quem está iniciando na pequena ou média empresa.

Vantagens:

Os recursos de captação de lades e previsão de vendas

Desvantagens:

No geral o o preço poderia ser mas acessível.

Duncan
Duncan
Content Strategist, Austrália
Usuário do LinkedIn Verificado
Publicidade e marketing, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

An Excellent All-In-One CRM and EDM Platform

5,0 há 10 meses

Vantagens:

Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing.

Desvantagens:

As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted.

Humberto
COO, EUA
Cosmético, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

If you need support, look elsewhere

5,0 há 3 anos

Comentários: In short, great app, downright awful support

Vantagens:

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Desvantagens:

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Mahesh
CEO, Índia
Ócio, viagens e turismo, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Buggy product and horrible customer service

1,0 ano passado

Comentários: I wouldnt recommend it to anyone and regret paying for the product

Vantagens:

Not much. The product is OK but the support is just mind-numbing

Desvantagens:

We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it

Syed
IT Business Partner, Arábia Saudita
Logística e cadeia de fornecimento, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Freshsales

5,0 há 3 meses

Comentários: overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing.

Vantagens:

very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts.

Desvantagens:

reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards.