The Wylie Business System

Comentários: My absolute favorite part is anytime I have an issue, big or small, I simply call the number on the screen and someone answers- or immediately gets back to me. They are always able to fix issue from there end. The customer care/service is so far above and beyond anything I've ever experienced that I would use this system for no other reason. Seriously. There is no automated system. It's a real person who actually talks to me and solves my problem usually within minutes but never more than one business day-which includes weekends! It's amazing.

Vantagens: I didn't have to set it up myself. My background is not business. I can't imagine how overwhelming it would have been to create POS system. Wylie made it so simple to start up our business and allow me to take care of my clients and focus on them instead of spending hours trying to figure out how to track inventory.

Desvantagens: I did not know how to interpret some of the data this program could generate. Had I understood it, I could have used it to improve how I reordered product. Also, originally, it was hard to edit products out of the system.

Comentários: Wylie systems maintains effective client profiles and records. We are able to research and create client plans based on data collected for purchasing behaviors, attendance and diet performance

Vantagens: This system was easy to use and coordinates well with the Ideal Protein business. The letters and communication feature is nice and allows the opportunity to save templates for fast and easy correspondence. The calendar is very good and easy to use. I especially appreciate the notification element incorporated on the customer side to keep clients informed about their appointments. The service is exceptional. Questions were answered timely and any problems with the system were handled quickly.

Desvantagens: The inventory system is lacking features and functions to make it easy to view available stock and effectively prepare business orders. The process is too segmented and is not efficient when trying to create reports and determine business needs.

Comentários: They have been fantastic! Listen to suggestions and slowly look for ways to incorporate many of them. They have grown and adapted a lot the past two years to better serve their clients.

Vantagens: This software offers all of the systems needed for me to run my business efficiently. I know many other offices that use several systems that are all offered in this one. The schedule, before and after pictures, provider communication, tasks, notes and place to save documents. LOVE!

Desvantagens: I don't dislike this product however wish it get the option to allow clients to make and change their appointment web-based on their own and wish that with several services scheduled, they didn't overlap on the calendar.

Comentários: At this time we only use the schedule due to not being very happy with the rest of it. We may eventually stop that when we find another scheduling program.

Vantagens: Scheduling program is very useful. I especially like the reminders sent to clients. This part of the POS system is why we stay.

Desvantagens: We have experienced problems with the inventory section. We need a more comprehensive inventory program and had to purchase another system for this. So we no longer use the inventory. I also did not like the email section. There were no choices for designing emails with different fonts, sizes, bold, italics & colors. I used it very little and eventually stopped because I could design attractive emails in Outlook. I was hoping to use it for newsletters but because of the lack of design functions I use Outlook instead.

Vantagens: I like that it fully covers all of my inventory, wether it is Ideal Protein or other supplements that I sell. I can keep track of sales, inventory, margins, invoices, and accounting in one place for my business. I can also use the scheduling calendar to keep track of changed appointments and cancellations. It is a one stop shop to track and analyze my business. I love that I can contact Wylie and receive a quick response and explanation to any questions or issues. They are always listening and improving their service to meet our needs.

Desvantagens: I have not had any other software like it to compare it with.