--- description: Tudo sobre Cisco Unified Communications Manager: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cisco Unified Communications Manager - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas VoIP](/directory/30940/voip/software) > [Cisco Unified Communications Manager](/software/157096/unified-communications-manager) # Cisco Unified Communications Manager Canonical: https://www.capterra.com.br/software/157096/unified-communications-manager Página: 1 / 4\ Próximo: [Próxima página](https://www.capterra.com.br/software/157096/unified-communications-manager?page=2) > Software de VoIP que oferece recursos de gerenciamento de sessão, mensagens, vídeo, voz, mobilidade e conferência na Internet. > > Conclusão: 78 usuários atribuíram a nota **4.3/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.3/5** | 78 Avaliações | | Praticidade | 3.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.1/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.7/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Cisco - **Fundada**: 2010 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local) - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos ## Recursos - Acesso para Celular - Comunicação multicanal - Gravação de chamadas - IVR - Identificador de chamadas - Mensagens por voz - Monitoração de chamadas - Roteamento de chamadas - Áudio e vídeo bidirecionais ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software) ## Categorias relacionadas - [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software) - [Software de Comunicações Unificadas](https://www.capterra.com.br/directory/31035/unified-communications/software) - [Software de Softphone](https://www.capterra.com.br/directory/31029/softphone/software) ## Alternativas 1. [VoIP.ms](https://www.capterra.com.br/software/203084/voip-ms) — 4.8/5 (698 reviews) 2. [Microsoft Teams](https://www.capterra.com.br/software/168668/microsoft-teams) — 4.5/5 (11130 reviews) 3. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [Zoom Workplace](https://www.capterra.com.br/software/144037/zoom-video-conferencing) — 4.6/5 (14661 reviews) 5. [3CX](https://www.capterra.com.br/software/158704/3cx) — 4.4/5 (467 reviews) ## Avaliações ### "I love Cisco\!" — 5.0/5 > **Kenidra** | *23 de janeiro de 2026* | Segurança de rede e informática | Taxa de recomendação: 10.0/10 > > **Vantagens**: Cisco required hired wired internet and the specs of a laptop to be very high which is no problem for me. > > **Desvantagens**: it would only operate well on certain Internet providers like cox communications. Sometimes it wouldn't connect to the server properly. > > I first got introduced to Cisco in 2021 while working from home for Working Solutions. Cisco is well known. ----- ### "Call Manager - Good for medium and large companies" — 5.0/5 > **Oscar** | *20 de agosto de 2021* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: The versatility of the tool is what we like the most. It supports all protocols and is easy to integrate with third parties. Policies can be created very easily and user control is simplified with the integration to LDAP. > > **Desvantagens**: Being able to upgrade software and IOS is no longer so simple. The new version 12 and 14 no longer support perpetual licensing. I think this is something that will affect small clients and will be very limited in the future. > > In general I liked it. I stayed in version 11.5 and it works very well, it still has support and I can upgrade phone firmwares without problem. I think I will stick with this version for a bit longer before migrating to a subscription scheme with the new licensing. ----- ### "GUI Interface is not that intuitive. Requires a lot of patience and time to read user manuals." — 2.0/5 > **Cynthia** | *29 de maio de 2018* > > **Vantagens**: I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you. > > **Desvantagens**: I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive. ----- ### "CISCO - Correct All the Time" — 4.0/5 > **Julian** | *9 de abril de 2025* | Gestão da educação | Taxa de recomendação: 7.0/10 > > **Vantagens**: I like the new updated version of the CUCM, it is way better and more user friendly. It has everything I need and want in one spot. > > **Desvantagens**: I do not like how everything is licensed. ----- ### "Cisco CUCM: Balancing Power with Complexity in Enterprise Communications" — 5.0/5 > **Kaung Khant** | *23 de dezembro de 2024* | Telecomunicações | Taxa de recomendação: 9.0/10 > > **Vantagens**: I like most about CUCM are its robust of advanced telephony features including call control, voice and video conferencing, mobility and more can meet the diverse communication needs of large enterprises. And I also love its high reliability and stability ensuring minimal downtime and consistent service quality. > > **Desvantagens**: A little bit complexity in configuration and management than other vendors. > > For my overall experience with CUCM, it's literally positive with its robust of advanced telephony features, strong security features, reliability, stability, integration capabilities, scalability and flexibility. I also strongly appreciate its cisco support and documentation too. ----- Página: 1 / 4\ Próximo: [Próxima página](https://www.capterra.com.br/software/157096/unified-communications-manager?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/157096/unified-communications-manager) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados