--- description: Tudo sobre Serviceware Knowledge: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Serviceware Knowledge - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [Serviceware Knowledge](/software/157544/serviceware-knowledge) # Serviceware Knowledge Canonical: https://www.capterra.com.br/software/157544/serviceware-knowledge Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/157544/serviceware-knowledge?page=2) > Software de gerenciamento de conhecimento, simples e intuitivo, para organizações de atendimento ao cliente mais produtivas. Experimente SABIO gratuitamente\! > > Conclusão: 20 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Serviceware Knowledge? Muitos setores podem se beneficiar do SABIO, mas o software foi criado com as organizações de suporte e atendimento ao cliente em mente, para acesso melhor e mais rápido a todos os agentes e funcionários. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 20 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Serviceware - **Localização**: Idstein, Alemanha - **Fundada**: 1998 ## Contexto comercial - **Preço inicial**: US$ 14,90 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, finlandês, francês, holandês, inglês, italiano, polonês, romeno, russo, sueco, tcheco - **Países disponíveis**: Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Argentina, Aruba, Austrália, Bahamas, Barbados, Belize, Bermudas, Bielorrússia, Bolívia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chile e mais 106 ## Recursos - CRM - Catalog Management - Controles/permissões de acesso - Discussions/Forums - Ferramentas de colaboração - Gestão da base de conhecimento - Gestão de conteúdo - Pesquisa de texto completo - Portal de autoatendimento - Questionários e feedback - Relatórios e estatística - Third-Party Integrations ## Integrações (2 no total) - Freshdesk - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.br/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3409 reviews) ## Avaliações ### "Sabio helpes us and our teams to work more efficient and deliver better quality" — 5.0/5 > **Dustin** | *20 de outubro de 2017* | Taxa de recomendação: 10.0/10 > > **Vantagens**: Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. > > Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers ----- ### "Very helpful" — 4.0/5 > **Miguel A.** | *26 de agosto de 2019* | Publicidade e marketing | Taxa de recomendação: 8.0/10 > > **Vantagens**: It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality > > **Desvantagens**: After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. > > It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. ----- ### "Next generation biological data Management" — 2.0/5 > **Avaliador Verificado** | *9 de novembro de 2018* | Gestão da educação | Taxa de recomendação: 7.0/10 > > **Vantagens**: Well define GUI, optimiz process, good data handaling > > **Desvantagens**: Bigger size software, many bugs still need to fix. > > One stop data Management ... U can easily retive all information. Good experience ----- ### "SABIO turns decentralised knowledge to company-wide wisdom" — 5.0/5 > **Rolf** | *22 de novembro de 2017* | Serviços ao consumidor | Taxa de recomendação: 10.0/10 > > **Vantagens**: SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. > > **Desvantagens**: It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) > > Higher efficiency in customer service, centralised knowledge (just "one truth"). ----- ### "Easy to use and implement. Great support received during implementation" — 4.0/5 > **Dirk** | *20 de outubro de 2017* | Logística e cadeia de fornecimento | Taxa de recomendação: 10.0/10 > > **Vantagens**: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment > > **Desvantagens**: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. > > We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/157544/serviceware-knowledge?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/157544/serviceware-knowledge) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados