---
description: Tudo sobre JustCall: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: JustCall - Preço, avaliações e classificação - Capterra Brasil 2026
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# JustCall

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> O JustCall é um sistema de telefonia baseado na nuvem para as equipes de vendas e suporte fazerem, receberem, registrarem ou gravarem chamadas diretamente do computador ou telefone.
> 
> Conclusão: 225 usuários atribuíram a nota **4.1/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o JustCall?

Equipes de vendas e suporte em crescimento

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.1/5** | 225 Avaliações |
| Praticidade | 4.3/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.1/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.1/5 | Com base em avaliações gerais |
| Recursos | 4.1/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Saas Labs
- **Fundada**: 2016

## Contexto comercial

- **Preço inicial**: US$ 29,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Alemanha, Argentina, Arábia Saudita, Austrália, Barbados, Benin, Botsuana, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Catar, Chile, Colômbia, Coreia do Sul, Costa Rica, Croácia, Dinamarca, Egito e mais 56

## Recursos

- Acesso para Celular
- Automated Attendant
- Bate-papo em tempo real
- Bate-papo/Mensagens instantâneas
- CRM
- Colaboração entre vários usuários
- Coleta de dados de multicanal
- Compartilhamento de arquivos
- Comunicação multicanal
- Conferências
- Conversação inteligente
- Criador de questionários
- Discador automático
- Discador automático
- Discador preditivo
- Distribuição automática de chamadas
- Gerenciamento de comentários
- Gerenciamento de contatos
- Gerenciamento de listas
- Gestão de call centers
- Gestão de campanhas
- Gestão de pesquisas/enquetes
- Gestão do desempenho
- Gravação
- Gravação de chamadas
- Identificador de chamadas
- Mensagens de SMS
- Mensagens de texto em massa
- Mensagens em dois sentidos
- Mensagens por voz
- Mensagens programadas
- Modelos personalizáveis
- PBX
- Painel de atividades
- Personalização de mensagens
- Processamento de linguagem natural
- Rastreamento de chamadas
- Registro de chamadas
- Relatório de chamadas
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Segurança de dados
- Transcrição automática
- Transcrição de chamadas
- VoIP
- Workflow Automation
- Áudio e vídeo bidirecionais

... e mais 27 recursos

## Integrações (74 no total)

- ActiveCampaign
- Agentforce
- Agile CRM
- Apollo
- Appypie
- Bitrix24
- Bullhorn
- CARET Legal
- Calendly
- Capsule
- Clay
- Close
- Copper
- Dataddo
- Daton

... e mais 59 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software)

## Categorias relacionadas

- [Software IVR (​Interactive Voice Response)](https://www.capterra.com.br/directory/30231/ivr/software)
- [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software)
- [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software)
- [Plataforma de SMS em Massa](https://www.capterra.com.br/directory/30842/sms-marketing/software)
- [Software Cloud PBX](https://www.capterra.com.br/directory/31102/cloud-pbx/software)

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3. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4094 reviews)
4. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3486 reviews)
5. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1728 reviews)

## Avaliações

### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" — 4.0/5

> **Aman** | *3 de março de 2023* | Química | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.
> 
> **Desvantagens**: I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.
> 
> JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

-----

### "Simple and efficient" — 4.0/5

> **Josh** | *24 de março de 2025* | Serviços jurídicos | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: Easy to manage; can see the status of all users
> 
> **Desvantagens**: The platform is not very intuitive; had issues navigating the dashboard
> 
> Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool.

-----

### "Okay, but not the best solution" — 2.0/5

> **Anthony** | *27 de março de 2025* | Software | Taxa de recomendação: 4.0/10
> 
> **Vantagens**: I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall)
> 
> **Desvantagens**: There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone
> 
> My overall experience has not been great

-----

### "Efficient text messages company\!" — 5.0/5

> **Angie** | *8 de janeiro de 2024* | Petróleo e energia | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I like how convinient it is for me to reach out to candidates\! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.
> 
> **Desvantagens**: I would say, customer service should improve.
> 
> My overall experience for over a year has been good\! I like JustCall a lot and I plant to continue to use it\!\! my business has been affected in a positive way thanks to JustCall\! We have seen good results and financially has been affordable for us\!

-----

### "Excellent solution and excellent customer support" — 5.0/5

> **Stefano** | *26 de julho de 2023* | Varejistas | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.
> 
> **Desvantagens**: They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.
> 
> I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.

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## Links

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