17 anos ajudando empresas
a escolher o melhor software
Freshchat
Conheça Freshchat
O Freshchat é um software moderno de mensagens para equipes de vendas e relacionamento com o cliente conversarem com clientes atuais e clientes em potencial no site, em aplicativos móveis ou em páginas de mídia social. Um salto em relação ao antigo bate-papo, o Freshchat ajuda empresas e equipes a focarem em uma experiência de mensagens contínua e contextualizada. Com recursos como campanhas, robô de vendas, autoatendimento integrado e roteamento inteligente de mensagens, as expectativas são definidas e atendidas e as respostas às perguntas dos visitantes são mais inteligentes e rápidas.
Quem usa Freshchat?
O mercado-alvo do Freshchat é composto por equipes de vendas, suporte ao cliente e marketing de SaaS (software como serviço) e empresas de comércio eletrônico com até 50 membros da equipe que usam o produto.
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Freshchat
Avaliações do Freshchat
Excellent tool to provide superior customer experience
Comentários: Overall, Freshchat is a great tool for the customer support team. It easily gets integrated with most of the tools. We have used the integration of Freshchat & Freshdesk to manage live chat and tickets.
Vantagens:
We were using Freshchat for managing customer support queries for a delivery business. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. The dashboard has all the options for viewing agents' performance and quality over time. We also used Facebook and Whatsapp integration to put chats of all channels into one place. This helped in improving the productivity of our team.
Desvantagens:
I liked all the features apart from chatbots. I found the chatbot very expensive considering the volume of our chats.
Great Chat Option
Comentários: Overall experience has been fantastic. One of the things we wanted to do before we made the switch was test out the chatbot on our website to make sure that the transition was smooth, and we were assisted every step of the way with implementation.
Vantagens:
At all of the "nodes" there are a ton of options. Whether it be conditional formatting, api, pictures, links, carousels... We decided to go with FreshChat just based on how many options we can offer the customer, instead of just a question and answer format.
Desvantagens:
The widget is not as "loud" as we would like it to be when the customer is on the website. We wanted it to pop up and have a message screen ready to interact with the customer, instead of just the widget icon in the corner of the page.
Alternativas consideradas anteriormente:
Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties.
Comentários: Highly disappointed.
Vantagens:
It appears to have robust features and they attempt to offer cutting edge technologies.
Desvantagens:
I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it.
Better way to attend clients with Freshchat
Vantagens:
It has AI bot that is trained to answer all questions. Has made it easy to monitor employee conversations with clients and officials. I also like it’s fast contact with clients.
Desvantagens:
It has allowed us to maintain direct communication, so no dislike.
Alternativas consideradas anteriormente:
Inexpensive chat bot for website
Comentários: I have been using is for more than 2 yesrs now and i like it as it's totally worth of it's price.
Vantagens:
This is an inexpensive chatbot and has campaign feature which i use very often on my website
Desvantagens:
It's not very customisable and does not have features like lead generation.