Kustomer

Excellent platform

Vantagens:

I find the report it offers to be very accurate and attractive and easy to use.

Desvantagens:

I find them a bit expensive but overall it's fine.

Highly Configurable Customer Chat Tool

Comentários: Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
issues that we have with the tool. Their SDKs leave a bit to be desired though.

Vantagens:

Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.

Desvantagens:

The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.

Kustomer Review.

Comentários: I would give it a 7 because the website freezes very often. Overall, the website is nice, easy to respond to messages.

Vantagens:

The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate. The yellow Notes are excellent to communicate with other teammates.

Desvantagens:

The website stops working very often and you cannot receive or send emails or any other way of communication that you're using to reach out to customers.

Chats, Emails and data - together

Comentários: Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good.

Vantagens:

I like that I can control daily KPIs and it is easy to track it. Also, you can track surveys, quantities and also integration with other platforms.

Desvantagens:

I think that it could be better if it does not have some bugs. Also, it will be great if we were able to save Team pulse on a channel which we use (every move clears it).

Kustomer is a great omnichannel CRM!

Comentários: I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

Vantagens:

I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

Desvantagens:

It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.