Bria

Solid Softphone for SIP calls

Comentários: The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Vantagens:

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Desvantagens:

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Simply the best

Comentários: Besides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria.

Vantagens:

It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.

Desvantagens:

They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems. Was a bit of a cost, but paid with pleasure. Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

Works but application design is mediocre.

Vantagens:

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

Desvantagens:

The interface drives me a little mad. The first feature that drives me crazy is that the keys on the application will move... I may be on a call or trying a second number after dialing a first and the application's keypad will move up. This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function. Secondly the time out function is way too quick when dialing. I will be listening to a voicemail and typing in the number given, and it tries to auto dial the number if there is a pause of more than a couple seconds. Then I have to cancel and start over again. I haven't found an option to change this time or turn it off.

Integration and update

Comentários: Overall, it works good. Stable and reliable are the words that explain Bria.

Vantagens:

What I most like in Bria is the integration with so many devices. My headphone has support to Bria, so it is easy to answer and make calls.

Desvantagens:

What I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities.

Works well

Comentários: With Bria I can answer calls from anywhere and it integrates into iOS

Vantagens:

Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box

Desvantagens:

I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins!

Better than some softphone solutions, but not as good as a 'real' phone.

Comentários: Sound is okay, but still doesn't compare to a real, physical IP phone. The UI is minimal which will be a plus for some and a con for others. The only reason I have a Bria soft phone is that the physical IP phones my company used to use for remote users no longer work (too old for new firewall) and aren't immediately planning to replace them. I use Bria on the Mac side of my machine because it seems to work a bit better than the Cisco IP Communicator software on the Windows side of the same machine. Both have a bit of a delay when speaking, but he Bria phone seems to have a little less of it. But not sure if that's more of a PC vs Windows thing instead of a Bria vs Cisco thing.

Vantagens:

Easy to install and works better on a Mac than another software does on the PC. Sound quality is okay. Works well with a headset or through computer speakers/mic.

Desvantagens:

Maybe it's the nature of all soft phone solutions, but still picks up the keyboard sounds if I'm trying to use my computer and be on a call. The interface is very minimal, which some might say is a 'pro' instead of a 'con'. There's other soft phone software where the UI actually looks like a phone, which I prefer.

good softphone for the company

Comentários: It has helped me to take advantage of the resources of the machines without leaving behind the quality

Vantagens:

excellent softphone, very practical since it has all the functionalities at hand, easy configuration and allows to create multiple accounts, good audio quality and does not consume many resources

Desvantagens:

one of the things that I like least is the interface, it is unfriendly, it could be more modern or have changeable themes

Really good SIP software

Vantagens:

This software is perfect. It's cheap, full of features and stable. I use it with a Grandstream PBX with no problem at all.

Desvantagens:

There is an Outlook plugin that I purchase and don't use. Most people can do without.

I am not chained to my desk with Bria loaded on my Mobile Device

Vantagens:

The setup was very easy even without prior VoIP setup knowledge. No delay or lag when compared to desk phone and calls going through.

Desvantagens:

It does use a lot of battery life, but the pros outweigh this. As long as you keep a charger at your desk then you will be covered.

This is a very low budget dialing system

Vantagens:

Its safe to say you get what you pay for with this system. It dials (sometimes) it is a very linear product make calls clip paste and call, that makes it very limited but simple and cost effective.

Desvantagens:

There is very limited functionality with this product, no call back notes or way to track if a client has been called multiple times. It is very slow and unreliable as well, maybe that is due to the large amount of people using it, but if you are larger than a team of one this is not a great choice.

Bria Softphone

Comentários: I have used Bria soft phone for almost as long as I have been a broker and I am now in my 21 year.

Vantagens:

I have been using a Bria Softphone on my laptop to run my business for over 15 years and it's great.

Desvantagens:

Sometimes the challenging part is interment call quality but with fast high speed connection this is no longer a concern.

Great value

Vantagens:

This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use proxys or dns help a lot when you have to use it outside of the company if via vpn. i find the call recording option being one of the most helpful options since i can get access to my calls for feedback o missing info very quick.

Desvantagens:

the only real issue i find with this program is that it has to be updated a lot, and it is really a lot, 1 update every 3 weeks, i don't really get why but that is the only issue i have with bria at the moment.

Works most of the time

Comentários: This is an easy to implement tool that functions out of the box. It's missing many of the bells and whistles of some of its competitors but comes at a nice price point and does the job.

Vantagens:

-Easy to set up and launch -Ability to customize ringtones -Holding, Transfering and In-call features all work without flaw.

Desvantagens:

-Logo and branding of the application are very dated. They need an update -Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase. -Inability to integrate with apple contacts easily.

Softphone review.

Comentários: I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy.

Vantagens:

Very easy to use. The application is intuitive and there is little to no difficulty in learning to use it.

Desvantagens:

Bluetooth compatibility is frustrating. You are limited to headsets that will work with the Bria pc application, but they don't tell you this up front. New users have no idea that you have to locate a sheet on their website that lists compatible headsets.

Solid Softphone

Vantagens:

Bria is a good softphone, it works well and has a very simple interface.

Desvantagens:

It is a good product, at a premium price. A bit overpriced, especially compared to other offerings.

high quality VoIP tool

Comentários: Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software.

Vantagens:

• Easy setup and usability. • Call Forwarding. • Option to record calls. • Integration with Jabra brand headphones. • Receive constant updates.

Desvantagens:

• High cost of licenses. • Sometimes we have to restart the software because it has an error.

Rather unpleasant.

Vantagens:

Well, we choose this route to get away from paying several hundred on desk phones. Loved the money saved for the business. Support was fairly good... they have built-in support-log generation.

Desvantagens:

My goodness did we have lots of bugs trying to incorporate this into our Cisco environment. They did not play well together. Everyone from users, helpdesk, and system admins did not approve of this software.

Robust and complete VOIP tool for calls

Comentários: Bria is one of the best VOIP tools I've ever used, with great audio quality and stable connections. Allows you to easily record calls and call transfers.

Vantagens:

Allows call forwarding. It allows recording of calls at any time. Always receive updates and corrections by the developer.

Desvantagens:

The license control page does not allow you to delete the history of old computers that used a certain license. It does not have a filter to check only the licenses that are in use.

Bria

Comentários: The initial set up was fine. However, it did not work well for us in the long run due to dropped calls.

Vantagens:

The aspect I liked the most of Bria software is the ease as to which the set up took place. After the download, information was easily entered and call were ready to be taken

Desvantagens:

Unfortunately, we seemed to have some issues with pairing with some computers. We also experienced drop calls.

BRIA Works for us!

Comentários: Ease of use through headsets and softphone features.

Vantagens:

BRIA is invaluable to us as a support company. Paired with USB headsets it makes Conferencing, Transfers and Outlook Contact look-ups a breeze. We are heavy users and "on the phone" all day.

Desvantagens:

The only downside to using a VOIP system such as BRIA is if we lose the Windows O/S but that is a rare occurrence these days.

Bria 4 had good features, we've been disappointed with the support and approach to upgrades.

Vantagens:

Codec support, integration with other products. Support for Sennheiser headsets was welcome. Windows 10 support also finally got there.

Desvantagens:

Quality of upgrades has been spotty - sometimes great, other times not so great. It took a while for Bria 4 notifications to work well in Windows 10. And again, we do not care for the 70% of retail upgrade policy. We'd rather pay 20% a year for support and upgrades - given the overall cost of the software, even 25% would work. Also don't like being pushed to sign-in with Linked-In for this survey.

This is a great program - simple and quick to use.

Comentários: If frees me from using expensive phones and can be operated easily

Vantagens:

It is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls

Desvantagens:

I would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it.

X-LITE Review

Vantagens:

Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.

Desvantagens:

Help features may be a bit vague or not inclusive of all features/needs or easy to navigate.

bria generally works

Comentários: the whole app for phone calls on a cell phone never works perfectly, the thing is a cell phone primarily and will protect the phone usage of the device before the data usage is allowed, waking the app in the background is a hit or miss affair.

Vantagens:

clients can just log in and set up an account, easy to deploy

Desvantagens:

the tech support and troubleshooting was rather inadequate, it was slowly done thru email and chat, they couldnt ever figure out what was wrong, but had me click one box every day to see if it resolved the issue, any monkey can keep clicking boxes until they think it works.... sent them packet captures and all they could say was click a new box and try it....

Great Product for Phone Use anyway

Vantagens:

I have been using Counterpath (Bria) for many years - I mainly use the product to contact clients when out of the office with my laptop. I use the cell phone app so my clients do not have my cell number as it shows as if I am calling from my office. I never have problems so customer support has not been an issue.

Desvantagens:

Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.