--- description: Tudo sobre Inbenta: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Inbenta - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Inbenta](/software/158902/inbenta) # Inbenta Canonical: https://www.capterra.com.br/software/158902/inbenta Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/158902/inbenta?page=2) > Ofereça aos clientes e funcionários as respostas mais relevantes em tempo real, usando automação inteligente sem código e IA conversacional. > > Conclusão: 13 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Inbenta? Equipes de atendimento ao cliente, RH, vendas e marketing nos seguintes setores: - Bancos - Telecomunicação - Comércio varejista e comércio eletrônico - Empresas aéreas e de viagem Seguros - Serviços de utilidade pública ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 13 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.9/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Inbenta - **Localização**: Foster City, EUA - **Fundada**: 2005 ## Contexto comercial - **Preço inicial**: US$ 4.000,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, holandês, inglês, italiano, japonês, norueguês, português, russo, sueco, turco - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, França, Japão, México, Reino Unido ## Recursos - Alerts/Escalation - Assistente pessoal virtual (APV) - Automatização de processos e fluxos de trabalho - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Catalog Management - Chatbot - Comunicação multicanal - Controles/permissões de acesso - Discussions/Forums - Edição de texto - Ferramentas de colaboração - Gerenciamento de SEO - Gestão da base de conhecimento - Gestão de conteúdo - Gestão de filas - Gestão do conhecimento - Imagem de marca personalizável - Marketing de multicanal - Painel de atividades - Pesquisa de texto completo - Portal de autoatendimento - Priorização - Questionários e feedback - Reconhecimento de voz - Relatórios e análise de dados - Relatórios e estatística - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ## Integrações (5 no total) - CXone Mpower - Meta for Business - Salesforce Service Cloud - WhatsApp - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) - [Programa de Inteligência Artificial](https://www.capterra.com.br/directory/30938/artificial-intelligence/software) - [Plataforma de IA Conversacional](https://www.capterra.com.br/directory/31596/conversational-ai-platform/software) - [Plataformas de E-Commerce](https://www.capterra.com.br/directory/3/ecommerce/software) ## Alternativas 1. 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[LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1708 reviews) ## Avaliações ### "I like it because it's very easy to use" — 5.0/5 > **Avaliador Verificado** | *11 de janeiro de 2023* | Manutenção predial | Taxa de recomendação: 10.0/10 > > **Vantagens**: I like the ease of use and without many difficulties > > **Desvantagens**: the ibenta app should have more functions and be free to reach more users > > I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many ----- ### "I highly recommend Inbenta to improve your customer experience" — 5.0/5 > **Tina** | *9 de dezembro de 2021* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 10.0/10 > > **Vantagens**: The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q \& A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently. > > **Desvantagens**: The software definitely has a learning curve, but it has so many well built features it is completely understandible. > > The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent. ----- ### "Useful AI Chatbot and Live Chat Integration" — 4.0/5 > **Vanessa** | *2 de dezembro de 2021* | Ócio, viagens e turismo | Taxa de recomendação: 7.0/10 > > **Vantagens**: The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use. > > **Desvantagens**: For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready. > > Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions. ----- ### "Excellent Chatbot and AI Solution" — 5.0/5 > **David** | *3 de dezembro de 2021* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: Implementation was very easy and straight forward and management after implementation has been a breeze. > > **Desvantagens**: The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when. > > Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging. ----- ### "Inbenta in the Retail Market" — 5.0/5 > **Johan** | *30 de outubro de 2020* | Alimentação e bebidas | Taxa de recomendação: 8.0/10 > > **Vantagens**: Integration into our system was seamless, and ease of use - easy to train staff > > **Desvantagens**: We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell. > > AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/158902/inbenta?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/158902/inbenta) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados