--- description: Tudo sobre Vonage Business Communications: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vonage Business Communications - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Telefonia](/directory/30084/telephony/software) > [Vonage Business Communications](/software/159047/vonage-business) # Vonage Business Communications Canonical: https://www.capterra.com.br/software/159047/vonage-business Página: 1 / 14\ Próximo: [Próxima página](https://www.capterra.com.br/software/159047/vonage-business?page=2) > Sistema de telefonia VoIP acessível, fácil e confiável – integração móvel, videoconferência e conferência na Internet, além de mais de 40 recursos fundamentais para os negócios. > > Conclusão: 320 usuários atribuíram a nota **4.0/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Vonage Business Communications? Ideal para empresas de pequeno a grande porte, é uma solução de videoconferência que inclui ferramentas de colaboração, integração móvel, compartilhamento de tela, entre outros. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.0/5** | 320 Avaliações | | Praticidade | 4.1/5 | Com base em avaliações gerais | | Suporte ao cliente | 3.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.8/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Vonage - **Localização**: Atlanta, EUA - **Fundada**: 2001 ## Contexto comercial - **Preço inicial**: US$ 19,99 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop) - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos ## Recursos - Acesso para Celular - Bate-papo em tempo real - Bate-papo privado - CRM - Colaboração entre vários usuários - Compartilhamento de arquivos - Compartilhamento de tela - Comunicação multicanal - Distribuição automática de chamadas - Entroncamento SIP - Gerenciamento de contatos - Gestão de call centers - Gestão de filas - Gravação - Gravação de chamadas - IVR - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - Painel - Registro de chamadas - Relatórios e análise de dados - Roteamento de chamadas - Roteirização de chamadas - Streaming de apresentações - Transferência de chamadas - VoIP - Áudio e vídeo bidirecionais ## Integrações (6 no total) - Google Contacts - Method CRM - Microsoft Outlook - QuickBooks Online Advanced - Salesforce Sales Cloud - SugarCRM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software) ## Categorias relacionadas - [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software) - [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software) - [Software de Videoconferência](https://www.capterra.com.br/directory/31895/video-conferencing/software) - [Software de Comunicações Unificadas](https://www.capterra.com.br/directory/31035/unified-communications/software) - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Alternativas 1. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (915 reviews) 2. [VoIP.ms](https://www.capterra.com.br/software/203084/voip-ms) — 4.8/5 (697 reviews) 3. [RingEX](https://www.capterra.com.br/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 4. [3CX](https://www.capterra.com.br/software/158704/3cx) — 4.4/5 (465 reviews) 5. [CallHippo](https://www.capterra.com.br/software/159578/callhippo) — 4.4/5 (675 reviews) ## Avaliações ### "If you make heavy calls. Take this \!" — 4.0/5 > **Mirza Abdul Ghafoor** | *23 de outubro de 2022* | Emprego e contratação | Taxa de recomendação: 10.0/10 > > **Vantagens**: Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good \! > > **Desvantagens**: Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market \! > > Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. . ----- ### "Reliable Business Communication with Room for Improvement" — 5.0/5 > **Isaac** | *25 de junho de 2025* | Importação e exportação | Taxa de recomendação: 10.0/10 > > **Vantagens**: The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile, everything syncs pretty seamlessly. The ability to customize call flows and set up auto-attendants is super helpful for our small team. I also appreciate the integrations with other tools like Salesforce and Slack. > > **Desvantagens**: The admin interface can feel a bit clunky at times, especially when you’re trying to make more advanced changes to call routing or voicemail settings. It’s not always intuitive, so there’s a learning curve if you’re not super technical. Also, support response times could be faster. > > Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we wanted, it’s been smooth sailing. We rarely have dropped calls, and the mobile app makes it easy to stay connected when we’re on the go. There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job done well. ----- ### "WORST BUSINESS COMMUNICATION SERVICE" — 1.0/5 > **DONALD** | *7 de julho de 2025* | Seguros | Taxa de recomendação: 0.0/10 > > **Vantagens**: “Not positive at all. We have lost significant business and income because of this service. We cannot receive incoming calls to our business, and incoming calls account for over 95% of our revenue. This failure has cost us valuable clients and opportunities. Poor communication and lack of reliable support have only made things worse. I would never recommend this service to anyone.” > > **Desvantagens**: “Extremely negative experience.Incoming calls account for over 95% of our revenue, yet we cannot receive them — all inbound calls automatically go to voicemail and never ring into the office. From the beginning, there was no helpful setup or tech support. The person in charge of our setup from Vonage could not troubleshoot even basic issues and constantly had to escalate to the next level for resolution. Even after more than two weeks, we still have major unresolved problems. The equipment we were sold isn’t even on the active items list to properly set up or troubleshoot. We deal with hardphone and softphone issues daily, with no consistent or reliable help from Vonage customer service. This service has cost us clients and income and created daily headaches.” ----- ### "Outstanding call center solution." — 4.0/5 > **Aaron** | *10 de abril de 2025* | Instalações e serviços de lazer | Taxa de recomendação: 9.0/10 > > **Vantagens**: The set up of accounts and administration of the system is very straightforward. We can onboard someone and minutes and have them in a call group. We can also make changes in an emergency quickly and efficiently. > > **Desvantagens**: There are occasional issues with the app either not sending messages or crashing(although this has not happened as much lately). I also do not like that we cannot remove extensions for billing without assistance from support. > > Vonage has worked well for our call center and as an internal messaging app. It is easy to set and modify call groups. We are able to track reports of calls in and out as well as create virtual extensions to include external numbers within our group. The administration panel is far more intuitive than our previous provider. The phone system has been extremely reliable over the last few years as well. ----- ### "Success with Vonage" — 5.0/5 > **Bailey** | *12 de maio de 2025* | Hospitais e Saúde | Taxa de recomendação: 9.0/10 > > **Vantagens**: We love that we can assign the phone number for an individual and have them set up right for the start of their employment. We also appreciate the call quality and the mobile app as it makes everything far more efficient. > > **Desvantagens**: It took us a while to figure out the setup of each individual number but once we learned the process it became like second nature in getting them setup\! > > Having Vonage as a part of our daily routine really has improved our overall efficiency. ----- Página: 1 / 14\ Próximo: [Próxima página](https://www.capterra.com.br/software/159047/vonage-business?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/159047/vonage-business) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados