Quem usa esse software?

We design an innovative CRM system that is dedicated for large and medium-sized companies.

Avaliações médias

50 avaliações
  • Geral 4.8 / 5
  • Praticidade 4.6 / 5
  • Atendimento ao cliente 4.6 / 5
  • Recursos 4.6 / 5
  • Relação qualidade/preço 4.7 / 5

Detalhes do produto

  • Versão gratuita Sim
  • Teste Grátis Sim
  • Implantação Instalado - Mac
    Nuvem, SaaS, web
    Instalado - Windows
  • Formação Webinars
    Documentos
  • Assistência Horário comercial
    Online

Dados sobre o fornecedor

  • YetiForce
  • https://www.yetiforce.com/en/
  • Fundada em 2014

Sobre o Yetiforce

YetiForce helps companies best utilize free professional open source CRM to lower costs and improve performance throughout the entire communication structure. We offer an opportunity to divert the costs of expensive licenses towards custom built systems tailored exactly to your specifications.

In 2017, YetiForce was named #1 Most Affordable CRM Software in Capterra's ranking. There were more than 500 different CRM applications listed, but YetiForce was chosen as the Number 1.

Recursos do Yetiforce

  • Controle de horas e despesas
  • Controle de marcos
  • Ferramentas de colaboração
  • Gestão de carteira
  • Gestão de ideias
  • Gestão de orçamento
  • Gestão de recursos
  • Gráficos de Gantt
  • Metodologias ágeis (Agile)
  • Modelos personalizáveis
  • Métodos tradicionais
  • Portal do cliente
  • Quadro kanban
  • Seguimento do custo até a conclusão
  • Banco de dados do cliente
  • Geração de propostas
  • Gerenciamento de contatos
  • Gestão de campanhas
  • Gestão de canais
  • Gestão de chamadas
  • Gestão de comissões
  • Gestão de contratos
  • Gestão de leads
  • Gestão de oportunidades
  • Gestão de vendas de campo
  • Gestão territorial
  • Indicadores de desempenho
  • Marketing por e-mail
  • Previsão de vendas
  • Rastreamento de recomendações
  • Alertas/transferência
  • Armazenamento de documentos
  • Bate-papo em tempo real
  • Comunicação multicanal
  • Gestão da base de conhecimento
  • Gestão de ativos de TI
  • Gestão de tíquetes
  • Gestão do SLA (acordo do nível de serviço)
  • Imagem de marca personalizável
  • Integração de e-mail
  • Portal de autoatendimento
  • Rastreamento de interações
  • Roteamento automático
  • Supervisão de rede
  • Acesso para Celular
  • Armazenamento de documentos
  • Cotizações e propostas
  • Gestão de tarefas
  • Gestão territorial
  • Integração da automação de marketing
  • Integração de bate-papo interno
  • Integração de redes sociais
  • Lead Scoring
  • Marketing por e-mail
  • Segmentação
  • Sistema de calendário ou lembretes
  • Análise de dados do atendimento ao cliente
  • Bate-papo ao vivo
  • Catalogação e categorização
  • Controle de respostas por e-mail
  • Gestão do conhecimento
  • Indicadores de desempenho
  • Pesquisa
  • Portal de autoatendimento
  • Rastreamento do suporte ao cliente

As avaliações mais úteis do Yetiforce

Great product, and for free! Great choice for any business!

Avaliado em 18/05/2018
Mariusz F.
CEO
Publicidade e marketing, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Full and quick access to customer data.

Vantagens: All necessary modules, widgets and features are already in the system for free, the developers also provide free help. The system is quite easy to install and manage and it's very user friendly when properly configured. One of the factors that made us choose YetiForce is their beneficial license. The app is fast, secure, looks good and works well.

Desvantagens: Quite limited know-how resources like tutorials or manuals, no auto updates, some functionalities still need some work (eg. chat).

Resposta dos fornecedores

por YetiForce em 28/05/2018

Thank you very much for your opinion and comments. We will definitely focus on creating more detailed documentation, manuals, and video tutorials for YetiForce.

An awesome CRM and its opensource and free !

Avaliado em 14/11/2018
Benjamin B.
CEO
Publicidade e marketing, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: YetiForce works perfectly and I have never had any big issues. They seem to make it better and better with each new release.

Vantagens: The most complete CRM system with many built-in features. YetiForce offers far more customization than I ever thought and it is pretty easy to adjust the system once you figure it out.

Desvantagens: Nothing as of now. The software is fast, stable and helps me with my day-to-day tasks, so I cannot complain. I'd love to see a mobile app. But maybe it's better to work strictly from computer, helps to stay focused.

Resposta dos fornecedores

por YetiForce em 20/11/2018

Thank you for your favorable review and comments. There is no mobile app for YetiForce indeed, but you can use it in your browser on any mobile device if needed.

Affordable & Excellent

Avaliado em 29/01/2019
Piotr S.
Manager
Emprego e contratação, 13-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I'm really glad I found and gave YetiForce a try.

Vantagens: YetiForce is a great and free open source CRM. It's very user friendly and easy to navigate, you can customize pretty much anything you want. You get exactly what they promise - a complete and fully functional system for free. Each new update brings a ton of improvements and new functionalities. If you run into trouble with the system or updates you can always use their free support. I sincerely hope more open source projects follow this path.

Desvantagens: Updates are usually postponed by a couple of weeks from their initial "deadline" and there is no auto update function. As many others mentioned, the documentation could be improved.

Resposta dos fornecedores

por YetiForce em 01/02/2019

Thank you very much for this outstanding review. We realize postponing updates might be annoying but we want to get rid of all the known bugs before we publish the new version. We do our best to stick to the schedule and provide our users with as polished software as possible.

Yetiforce CRM - A superb newcomer that exceeds expectations, and continuously delivers and surprises

Avaliado em 08/03/2017
Chris S.
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I have been using Yetiforce for just over a year now and can honestly say it is the best Open Source CRM I have ever worked with. As a previous CiviCRM and Vtiger user, I am pleasantly surprised at the standard of their product, the rapid development process, and how professional the yetiforce team are. I am currently a community user, as still working with it on a development site, but have begun to use their paid-for services with some customization work (which is also impressive with quick turnaround and lots of supportive advice when I didn't quite understand). Having worked with it for the past year I have decided to commit to it full time now as my preferred CRM (and in the process of moving my live data from my Vtiger CRM). I am also working towards becoming a full-fledged paying customer once my business grows. The only downside for me at the moment is the lack of documentation, but it is a small price to pay for the quality of the product they produce. I appreciate it is early days and they are a growing business, so the documentation will eventually come. In the meantime, there is a growing and supportive github community that helps when we get stuck. Yetiforce is one of the most feature-rich CRMs I have ever seen and is wonderful to work with. I would highly recommend it to anyone looking for alternatives to what is currently out there!

Vantagens: Feature rich, easy to customize, ability to create your own modules, fast loading (no shaky screen transitions like my old vtiger used to do), superbly integrated with components such as Roundcube

Desvantagens: Lack of documentation so it requires some technical ability to do customizations and setup some tasks

Resposta dos fornecedores

por YetiForce em 14/03/2017

Thank you for taking the time to review our system. We are working on better documentation.

Complete and user friendly CRM

Avaliado em 07/06/2018
Magdalena K.
kierownik działu rozliczeń
Seguros, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
4 / 5
Praticidade
4 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: The work is easier and faster.

Vantagens: YetiForce has a lot of versatile functionalities and tools that can be easily found in the application. It's also fairly easy to manage from the administrator's perspective. Updates and new features are released quite regularly. The application is free and opensource so the possibilities are endless.

Desvantagens: The documentation is incomplete, sometimes you have to experiment with some settings because there is no description that would explain what certain options do in the system.

Resposta dos fornecedores

por YetiForce em 08/06/2018

Thank you very much for this great review!

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