Spoke Phone

Unicrest

Vantagens:

easy to use, simple installation and set up when you are already using a VIOP. it is very simple but gets the important stuff right like call quality and reliability (so far)

Desvantagens:

3CX being a very old software had a lot more features that are missing in spoke. main ones are... switchboard immediate integration with hubspot more admin controls like adjusting users settings remotely (very helpful) contact page pop up when customer calls in

Good functions, easy to use, great support

Vantagens:

Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas.

Desvantagens:

There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls.

Spoke Phone, the best way to organize your company's communication both in the office and in the field

Vantagens:

Spoke phone was like having a full PBX phone system that could be taken anywhere. I love the ability to split a single phone line into multiple extensions, allow those extensions to set up their own voicemail and the ability to transfer calls, even from a cell phone, to another extension. The feature that allows incoming calls to roll over from one extension to another so that the call is answered by a live person within the company and not go to voicemail is an invaluable feature. Voicemails were emailed to an address that the owner of the extension had on file and was transcribed had an attachment with the voicemail audio. That voicemail could also be forwarded or shared by email with other employees. Spoke allowed our company to have professional and easy to use communications. All of these features along with the knowledgeable and helpful and professional staff at Spoke Phone makes this service, in my opinion, the best out there. I would recommend Spoke Phone to anyone looking for a way to organize communications within their company both in the office and in the field.

Desvantagens:

I can honestly say that I did not have any negative experiences with Spoke Phone. I love their service!

Spoke phone review

Comentários: Good. Ease of use to manage as an administrator

Vantagens:

Simple set up and implementation.

Desvantagens:

Call quality can vary when moving around premise

This platform works well and support is Excellent.

Comentários: FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.

Vantagens:

Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.

Desvantagens:

Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.