--- description: Tudo sobre ProcedureFlow: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProcedureFlow - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [ProcedureFlow](/software/159865/procedureflow) # ProcedureFlow Canonical: https://www.capterra.com.br/software/159865/procedureflow Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/159865/procedureflow?page=2) > Quando você representa o conhecimento especializado como um mapa visual, você dá às pessoas a confiança para iniciar o trabalho mais cedo. > > Conclusão: 27 usuários atribuíram a nota **4.9/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o ProcedureFlow? A empresa ajuda centrais de contato de todos os setores e tamanhos a transformar seus funcionários em especialistas mais rápidos. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.9/5** | 27 Avaliações | | Praticidade | 4.9/5 | Com base em avaliações gerais | | Suporte ao cliente | 5.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.9/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ProcedureFlow - **Localização**: Saint John, Canadá - **Fundada**: 2015 ## Contexto comercial - **Preço inicial**: US$ 20,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Austrália, Canadá, Estados Unidos, Reino Unido ## Recursos - Arrastar e soltar - Controles/permissões de acesso - Edição de texto - Ferramentas de colaboração - Gestão da base de conhecimento - Gestão de conteúdo - Gestão do fluxo de trabalho - Pesquisa de texto completo - Portal de autoatendimento - Relatórios e análise de dados - Third-Party Integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) - [Software para Central de Atendimentos](https://www.capterra.com.br/directory/32035/contact-center/software) - [Software de Gestão de Processos de Negócios](https://www.capterra.com.br/directory/30010/business-process-management/software) ## Alternativas 1. [Confluence](https://www.capterra.com.br/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Caspio](https://www.capterra.com.br/software/137206/caspio) — 4.6/5 (249 reviews) 3. [Agiloft](https://www.capterra.com.br/software/101273/agiloft) — 4.8/5 (38 reviews) 4. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Capacity](https://www.capterra.com.br/software/192480/capacity) — 4.5/5 (14 reviews) ## Avaliações ### "ProcedureFlow is a MUST for a call center\!" — 5.0/5 > **Cheryl** | *21 de fevereiro de 2018* | Administração pública > > **Vantagens**: This is one of the easiest products I've used in my call center career and we have seen IMMEDIATE improvements in the call center\! It's easy to set up, maintain and use\! Our training reduced by 2 weeks right away as a result\! Our agents utilize it and we have had fewer errors\! The staff support from ProcedureFlow is First Class\! ----- ### "A game changer for making procedures that are actually useful." — 5.0/5 > **Andrew** | *14 de março de 2017* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: The software is highly flexible and great for collaborative process building. The collaboration aspect seems to get buy-in from the techs, since they are helping to build the processes. > > **Desvantagens**: The user management features aren't strong. They could use integration with AD and group management to make administration easier. > > After struggling for years with procedural documentation that was less than useful, we found ProcedureFlow. It has truly been a game changer in our Managed Services business. We now have a dynamic and useful set of processes, that are collaboratively created and maintained by the people using them. Our staff can create or update procedures themselves and the built-in approval workflow allows us to keep the changes, recommend improvements or occasionally reject them. Our annual SOC2 audits have become much more straight forward since we can simply export a copy of our processes, give them to the auditors and they have a single source of process information to check us against. Since the processes are easy to access, our SMEs are better at consistently following them as well. While it isn't an ITIL focused product, it is flexible enough that I easily created an ITIL structure in the tool and all of our sub-processes fall under those ITIL entry points. Since we still use Sharepoint for our document management and references, we simply deep link from process elements to the pertinent documents in Sharepoint. That gives us the best of both worlds. We rarely need to call their support, but when we do they are very quick to respond and give a very personalized service. Great company with great service\! ----- ### "Effective and improves efficiency" — 4.0/5 > **Stephanie** | *27 de outubro de 2020* | Serviços financeiros | Taxa de recomendação: 7.0/10 > > **Vantagens**: As a viewer of the procedures that our team created it is very easy to navigate. > > **Desvantagens**: Creating a procedure can be a bit tedious and takes a while to get used to. > > Overall this is a very helpful program that has added efficiency to our team and improved our processes. ----- ### "ProcedureFlow is a great program for call centers" — 5.0/5 > **Avaliador Verificado** | *12 de julho de 2022* | Automotivo | Taxa de recomendação: 10.0/10 > > **Vantagens**: Super easy workflows/charts for call centers and operating procedures for customer service. Super easy to use. I was able to hand the project off to another employee easily without much training. > > **Desvantagens**: I don't recall any cons regarding this program. It was a great program to use. > > Super easy to use. I was able to hand the project off to another employee easily without much training. ----- ### "ProcedureFlow Standardizes Procedures, Improving Service Quality" — 5.0/5 > **Tessa** | *15 de março de 2017* | Varejistas | Taxa de recomendação: 10.0/10 > > **Vantagens**: I like how easy it is to create flows. I like how it boosts confidence in new hires, how it ensures all agents are on the same page and providing customers with consistent information, and how it allows us to quickly and efficiently update information so we can be assured it'll be effectively communicated with everyone who needs to know. > > **Desvantagens**: There isn't an autosave feature. So, if your computer crashes, and you're working on a flow and haven't saved it, all your work is lost. > > We began using ProcedureFlow about a year ago. Every department at our company utilizes it. I'm the Customer Support Trainer, so as far as my department is concerned, ProcedureFlow allows agents to see the most current, proper procedures, resulting in consistent service. I know a lot of people don't absorb everything discussed in training, but that's OK because, now, we have ProcedureFlow\! Since they know they have this tool readily available to them, people can feel confident the moment they hit the floor. We encourage all agents to use it. Also, it's really easy to build flows. ProcedureFlow has proven to be an excellent resource for our company. We love it. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/159865/procedureflow?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/159865/procedureflow) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados