Smoobu

best management software around for vacation rentals

Comentários: made my life easier, and automatized many processes that were manual before. and it's still cheap!

Vantagens:

The simplicity of setup and use, great performances, money for value, made life easier Exceptional Italian customer support!

Desvantagens:

some minor features, compared to other software, were still missing, but they are minor and I know the Dev team keep working to improve

Everything you need in a PMS

Comentários: This is a great PMS. I haven’t had any glitches or issues with it which is one of the most important things. It does everything I need it to do. I have recommended it to many people and have used it for several clients as a booking engine on their direct rental sites.

Vantagens:

I have used Smoobu for 4 years now for my 6 listings and use it as a booking engine on my own website. It works wonderfully. I love the ease of use as a user and to set up. It has many great features from the automated guest messages, guidebook, booking engine, etc. I have used for several client’s websites as well.

Desvantagens:

There are a couple features I wish it had, mostly to do with pricing/discount options to offer so I could offer the same options that I do on Airbnb. I wish that you could set up discounts fo specific dates. Unfortunately any discounts set up apply to all dates. I do wish the pricing sync with VRBO had been fixed by now.

Alternativas consideradas anteriormente: Guesty For Hosts e Lodgify

Razões para escolher o Smoobu: My previous software was clunky and a bit limited. The booking engine didn’t work very well.

Software anterior: Planyo

Razões para mudar para o Smoobu: The price was better and the customer support was great as I could call and talk to someone (this is not the case anymore).

Did not work for my Vacation Rentals

Comentários: I used this software about every minute of the free software trail, switching both my airbnb and vrbo 5 listings from current software to Smoobu. what a nightmare. I've been using Bookerville which is loaded with features, but doesn't quite have the smooth look of Smoobu. Instead of throwing my efforts into Bookerville, I thought all Softwares were the same.... No they are not. My Smoobu experience had be fall in LOVE with Bookerville and take the effort to expand my use of their numerous fully developed features. Describe my overall experience with Smoobu? Above all it convinced me that I had the best vacation software in Bookerville over all its competition.

Vantagens:

Very attractive. It has a very clean feel to it and nicely visual

Desvantagens:

There were quite a few issues that I thought they may over time address, but I'd have to say the absolutely most shocking shortcoming of this software was an inability for guest who comes to your website to get an itemized quote. I actually called and arranged a VERY early morning conference call with this European based company.... and this is just one of the crazy, head scratching things about this software. It allows you to imbed a link from them to your own company website for guests to get a quote; but this is a total quote.... No itemized quote. So if you've got a $1000 refundable deposit, guests don't know that, its just this HUGE total, without details on cleaning fee, taxes, options, refundable deposit, etc. From here, the guests can contact you for the itemized quote and book. What the heck? why can't they book on line? why can't they see an itemized quote? This is just one of the things that Smoobu knew hosts would want, but that they didn't bother to do right.... and unfortunately one of so many half way done things .... I guess so they could add it to their feature list, but it is completely useless. Just having an itemized quote and booking the guest later would have been a huge help, but they couldn't be bothered to do this.... and with refundable deposits in one HUGE total ... hosts will have to clutter their websites with explanations.

Full featured, user-friendly and very stable

Comentários: When your business depends on a software you really need to be able to talk to a real person in case you hit a wall. The people at Smoobu are always there for you whenever you need help. 5 stars !

Vantagens:

Smoobu allows to pull in different airbnb and booking accounts into one software environment. As a property management company specialised in short term rental this was the software to manage our business. The setup was quick. The software is very easy to use. Smoobu allows to program automatically sent personalised messages to guests. Airbnb has now added this feature but the Smoobu version works better. When a booking comes in 3 days before the guests arrival but the message is programmed to be sent 6 days in advance than airbnb does not send the message, but Smoobu does ! When handling numerous client accounts it is nearly impossible to handle client communication without a channel manager. Smoobu has worked without any glitches, it is as reliable as a Mercedes-Benz !

Desvantagens:

Nothing really. I have no negative comments.

Alternativas consideradas anteriormente: Tokeet

Razões para mudar para o Smoobu: We were convinced by the responsiveness of the sales team and the ease of use of the software. We had tried Tokeet on a trial basis, not convinced. Many channel manager software companies promise you wonderful returns if you just plug in into as many channels as possible. That is an empty promise.

Smoobu Is a valuable tool

Comentários: It is always a pleasure to work with the Smoobu team. I have even managed to contribute to the upgrades in features with some of my suggestions....which shows that the dev team is dedicated to producing a product that suits their client's needs.

Vantagens:

I love that you are able to create a booking tool and website from the portal, and customise the bookings from various portals that are clearly identifiable by colour coding.

Desvantagens:

It would be great if there was more API integrations automatically available to all portals - especially in South Africa.

Alternativas consideradas anteriormente: ReservationKey e Guesty

Razões para escolher o Smoobu: I found it far too cantankerous and clunky to work with. Smoobu is super simple and effective for my needs. I have more than one cottage on one property and quite a few other properties, all owned by different owners. It's been easy to put them all onto one portal so that I have an eye of everything happening in my short term holiday rentals and cleaning business

Razões para mudar para o Smoobu: I liked Smoobu because of the versatility and ease of use. Also, Smoobu provided payments and invoicing in my local currency.