--- description: Tudo sobre Alcea IssueTrack: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alcea IssueTrack - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Monitoramento de Problemas](/directory/30675/issue-tracking/software) > [Alcea IssueTrack](/software/160250/fit-issuetrack) # Alcea IssueTrack Canonical: https://www.capterra.com.br/software/160250/fit-issuetrack Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/160250/fit-issuetrack?page=2) > Alcea IssueTrack é uma solução de rastreamento de problemas baseada na Internet, que inclui várias faixas para todas as necessidades de rastreamento. > > Conclusão: 10 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Alcea IssueTrack? Alcea IssueTrack é perfeito para qualquer organização que precise rastrear efetivamente problemas e tarefas. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.2/5** | 10 Avaliações | | Praticidade | 4.1/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Alcea Technologies - **Localização**: Ottawa, Canadá - **Fundada**: 1997 ## Contexto comercial - **Preço inicial**: US$ 20,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Alemanha, Austrália, Bélgica, Canadá, Dinamarca, Eslovênia, Espanha, Estados Unidos, Finlândia, França, Grécia, Hungria, Itália, Luxemburgo, México, Mônaco, Noruega, Nova Zelândia, Países Baixos, Polônia e mais 8 ## Recursos - Alerts/Escalation - Auditoria de problemas - Gestão da base de conhecimento - Gestão de atribuições - Gestão de tarefas - Painel ## Opções de suporte - Bate-papo ## Category - [Sistemas de Monitoramento de Problemas](https://www.capterra.com.br/directory/30675/issue-tracking/software) ## Alternativas 1. [JIRA Service Management](https://www.capterra.com.br/software/138769/jira-service-management) — 4.5/5 (764 reviews) 2. [Jira](https://www.capterra.com.br/software/19319/jira) — 4.4/5 (15336 reviews) 3. [GitHub](https://www.capterra.com.br/software/129067/github) — 4.8/5 (6160 reviews) 4. [Milvus](https://www.capterra.com.br/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avaliações ### "Highly Customizable and Inexpensive Tracking Solution" — 4.0/5 > **O'Ryan** | *15 de outubro de 2018* | Petróleo e energia | Taxa de recomendação: 9.0/10 > > **Vantagens**: The best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access. > > **Desvantagens**: It is rather cumbersome to export data out of the system in order to keep a local copy. > > This software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed. ----- ### "Risk Management, Scope Management and Action Item Tracking" — 4.0/5 > **Craig** | *17 de outubro de 2018* | Transporte rodoviário e ferroviário | Taxa de recomendação: 10.0/10 > > **Vantagens**: The ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project. > > **Desvantagens**: Can't think of anything at this time. As with most database tools it take a while to get user support. > > We have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority\* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests. ----- ### "Stolt review" — 4.0/5 > **David** | *30 de março de 2017* | Transporte rodoviário e ferroviário | Taxa de recomendação: 7.0/10 > > **Vantagens**: Flexibility in setup. > > **Desvantagens**: Complexity in some features setup, example ranking, workflow and grouping. > > FIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond. ----- ### "Alcea IssueTrack Review - Hunterdon Healthcare Team" — 4.0/5 > **Jayada** | *16 de outubro de 2018* | Hospitais e Saúde | Taxa de recomendação: 8.0/10 > > **Vantagens**: Ease of documentation and flexibility of fields. Cloning and bulk updates are key features too. > > **Desvantagens**: User groups and privacy setup can be made more streamlined. While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome. > > We are heavy Alcea IssueTrack users and have developed a workflow that works well for us. The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive. ----- ### "Flexible Software to our needs" — 4.0/5 > **Julie** | *15 de outubro de 2018* | Química | Taxa de recomendação: 9.0/10 > > **Vantagens**: It has been adapted to suit our business needs when raising non-conformities. > > **Desvantagens**: It is not very well known so can't discuss help with other colleagues. > > The customer care is amazing and I would highly recommend Alcea for this wonderful service alone. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/160250/fit-issuetrack?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/160250/fit-issuetrack) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados