Bolstra

da Bolstra

3 / 5 21 avaliações
Bolstra

Produtos populares


Quem usa esse software?

Bolstra targets medium sized to large enterprise B2B companies. Specific targets include Software vendors who have recurring revenue streams.

Avaliações médias

21 avaliações
  • Geral 3 / 5
  • Praticidade 3 / 5
  • Atendimento ao cliente 4 / 5
  • Recursos 2.5 / 5
  • Relação qualidade/preço 3 / 5

Detalhes do produto

  • Preço inicial $145/mês
  • Detalhes dos preços with annual contract
  • Versão gratuita Não
  • Avaliação gratuita Sim
  • Implantação Nuvem, SaaS, web
  • Formação Pessoalmente
    Ao vivo online
  • Suporte Horário comercial
    Online

Dados sobre o fornecedor

  • Bolstra
  • https://www.bolstra.com/
  • Fundada em 2016

Sobre o Bolstra

The only agile Customer Success Management platform designed to provide complete visibility into your customers so you can do the right work at the right time and fully scale your best practices.

Recursos do Bolstra

  • Análise de dados
  • Análise de sentimentos
  • Análise de tendências
  • Análise de texto
  • Coleta de multicanais
  • Gerenciamento de comentários
  • Gestão de atividades
  • Gestão de questionários
  • Gestão do conhecimento
  • Painel
  • Segmentação de clientes
  • Alertas da conta
  • Análise de perdas e ganhos
  • Controle e análise de dados de uso
  • Estado de saúde
  • Gestão da comunicação
  • Gestão da receita
  • Gestão de contas
  • Gestão do ciclo de vida do cliente
  • Incorporação
  • Participação do cliente

Produtos sugeridos

As avaliações mais úteis do Bolstra

Average Product

Traduzir com Google Avaliado em 05/02/2019
Zach N.
Client Success Manager
Serviços e tecnologia da informação, 51-200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
3/5
Geral
3 / 5
Praticidade
3 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I have always had mixed feelings. I think the basics work but the actual management of the customer life cycle from the onboarding to the different reasons to call throughout time needs some work. I dont feel like it is user friendly enough or quick enough for me to use. Creating and modifying the cards/tasks seemed was not quick and easy.

Vantagens: The main customer page was laid out well and made data entry easy. I like the way the contract section was laid out. Completing tasks that were already created was easy too. Being able to download the list of clients quickly was nice.

Desvantagens: I was not a fan of the full client list page. It is too hard to read anything and I never got the hang of creating filters. You should have a default that is selected company wide for the filter that we can use. Creating tasks is a big hassle and leaving notes on those tasks is a pain. Changing anything about the tasks is really a pain. We could have done a better job in setting up the logic of the tasks for when they are supposed to fire for sure. The system needs to always be as fluid as possible as when you are relying on a client to do something, it can take them what seems like forever to do it. One task might also have multiple objectives so being able to check things off would be nice as they get done.

My company uses Bolstra as our current CRM tool for client management.

Traduzir com Google Avaliado em 27/04/2018
Jenna H.
Client Success Manager
51-200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
3/5
Geral
4 / 5
Praticidade
3 / 5
Recursos e funcionalidades
3 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço

Vantagens: I like that the tool pulls data from Salesforce and allows me to upload documents at a client level. The look of the main interface, Activity Dashboard, looks good and clean. They ended up implementing a feature that allows us to now leave account notes at a client level rather than just at an overall book of business level. This is much better due to when I'm speaking with a client, I'm most likely at a client level in the tool.

Desvantagens: There have been some bugs that have caused me to have to export my account list monthly and cross check with a separate tool to ensure that all of my activity (day to day tasks) are auto-populating accurately and/or to find which clients' activity cards are not visible. Also, if a client is is terminated then there's not a good way to shut off the activity cards without pausing all of the triggers (system wide) for the cards we're trying to manually shut off. Hopefully in the future, once the client is marked as 'Terminated,' the activity cards will quit firing off.

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