Bolstra

by Bolstra

3 / 5 17 reviews
Bolstra

Who Uses This Software?

Bolstra targets medium sized to large enterprise B2B companies. Specific targets include Software vendors who have recurring revenue streams.

Average Ratings

17 reviews
  • Overall 3 / 5
  • Ease of Use 3 / 5
  • Customer Service 4 / 5
  • Features 3 / 5
  • Value for Money 3 / 5

Product Details

  • Starting Price $145/month
  • Pricing Details with annual contract
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
  • Support Business Hours
    Online

Vendor Details

  • Bolstra
  • https://www.bolstra.com/
  • Founded 2016

About Bolstra

An agile customer success management platform built to help companies plan, manage and engage with their customers.

Bolstra Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis

Bolstra Most Helpful Reviews

Average Product

Translate with Google Reviewed on 2/5/2019
Zach N.
Client Success Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have always had mixed feelings. I think the basics work but the actual management of the customer life cycle from the onboarding to the different reasons to call throughout time needs some work. I dont feel like it is user friendly enough or quick enough for me to use. Creating and modifying the cards/tasks seemed was not quick and easy.

Pros: The main customer page was laid out well and made data entry easy. I like the way the contract section was laid out. Completing tasks that were already created was easy too. Being able to download the list of clients quickly was nice.

Cons: I was not a fan of the full client list page. It is too hard to read anything and I never got the hang of creating filters. You should have a default that is selected company wide for the filter that we can use. Creating tasks is a big hassle and leaving notes on those tasks is a pain. Changing anything about the tasks is really a pain. We could have done a better job in setting up the logic of the tasks for when they are supposed to fire for sure. The system needs to always be as fluid as possible as when you are relying on a client to do something, it can take them what seems like forever to do it. One task might also have multiple objectives so being able to check things off would be nice as they get done.

My company uses Bolstra as our current CRM tool for client management.

Translate with Google Reviewed on 4/27/2018
Jenna H.
Client Success Manager
51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the tool pulls data from Salesforce and allows me to upload documents at a client level. The look of the main interface, Activity Dashboard, looks good and clean. They ended up implementing a feature that allows us to now leave account notes at a client level rather than just at an overall book of business level. This is much better due to when I'm speaking with a client, I'm most likely at a client level in the tool.

Cons: There have been some bugs that have caused me to have to export my account list monthly and cross check with a separate tool to ensure that all of my activity (day to day tasks) are auto-populating accurately and/or to find which clients' activity cards are not visible. Also, if a client is is terminated then there's not a good way to shut off the activity cards without pausing all of the triggers (system wide) for the cards we're trying to manually shut off. Hopefully in the future, once the client is marked as 'Terminated,' the activity cards will quit firing off.

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