--- description: Tudo sobre LogMeIn Rescue: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LogMeIn Rescue - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [LogMeIn Rescue](/software/161344/logmein-rescue) # LogMeIn Rescue Canonical: https://www.capterra.com.br/software/161344/logmein-rescue Página: 1 / 8\ Próximo: [Próxima página](https://www.capterra.com.br/software/161344/logmein-rescue?page=2) > Controle remoto em tempo real do computador de um cliente através da Internet para suporte técnico, suporte de software, organizações de TI e muito mais. > > Conclusão: 163 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o LogMeIn Rescue? Pequenas, médias e grandes empresas de TI, MSPs, profissionais de suporte técnico e atendimento ao cliente e organizações de suporte técnico ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 163 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.4/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: GoTo - **Localização**: Orem, EUA - **Fundada**: 2003 ## Contexto comercial - **Preço inicial**: US$ 109,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, coreano, espanhol, francês, holandês, húngaro, inglês, italiano, japonês, português - **Países disponíveis**: Alemanha, Austrália, Canadá, China, Estados Unidos, Filipinas, Irlanda, Japão, Malásia, Nova Zelândia, Reino Unido, Singapura, Índia ## Recursos - Acesso sem supervisão - Alerts/Escalation - Anotações - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Chat com vídeo - Compartilhamento de arquivos - Compartilhamento de tela - Compartilhamento de tela de celular - Compartilhamento de tela em tempo real - Comunicação multicanal - Controle e acesso remoto - Controles/permissões de acesso - Desktop/Browser Sharing - Ferramentas de colaboração - Ferramentas de diagnóstico - Gerenciamento de configuração - Gerenciamento de reuniões - Gestão de contratos e licenças - Gestão de controle de apresentações - Gestão de filas - Gestão de incidentes - Gestão de tarefas - Gravação de chamadas - Gravação de sessão - Gravação de tela - IVR - Imagem de marca personalizável - Integração de telefonia por computador - Portal de autoatendimento - Questionários e feedback - Rastreamento de recursos - Registro de chamadas - Relatórios e análise de dados - Resolução de problemas - Roteamento automático - Softphone - Suporte remoto - Third-Party Integrations - Transferência de arquivos - Videoconferência ## Integrações (11 no total) - Agiloft - Autotask PSA - Freshdesk - HappyFox Chat - HappyFox Help Desk - JIRA Service Management - Microsoft 365 - Microsoft Teams - Salesforce Service Cloud - ServiceNow - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Software ITSM](https://www.capterra.com.br/directory/30676/itsm/software) - [Software de Compartilhamento de Tela](https://www.capterra.com.br/directory/31738/screen-sharing/software) - [Software para Trabalho Remoto](https://www.capterra.com.br/directory/31855/remote-work/software) - [Programas de Assistência Remota](https://www.capterra.com.br/directory/30928/remote-support/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.com.br/software/181775/zoho-assist) — 4.7/5 (1381 reviews) 2. [ISL Light](https://www.capterra.com.br/software/146892/isl-light) — 4.7/5 (779 reviews) 3. [TeamViewer ONE](https://www.capterra.com.br/software/122252/teamviewer) — 4.6/5 (11622 reviews) 4. [AnyDesk](https://www.capterra.com.br/software/149595/anydesk) — 4.6/5 (1782 reviews) 5. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24055 reviews) ## Avaliações ### "LogMeIn Is a wonderful option for remote repairs" — 4.0/5 > **Carman** | *23 de julho de 2021* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: I like that it allows me to take over an end user's computer with almost complete access. There does not appear to be any feature on the user's computer that I cannot access (outside of administrator access needed on site). This is very handy and allows me to do my job easier. > > **Desvantagens**: Certain optional screen sharing features would be nice, like being able to choose a specific window or screen. And easier sign in and access granting would be nice. It takes a few steps to get into a user's computer. > > LogMeIn Rescue is how we support our clients and end users all over the world. It is a really well made option for remote repairs. Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country. Overall, it is a very handy piece of software that I will use over and over again if given the chance. ----- ### "Good Product for Remote Support" — 4.0/5 > **Mihai** | *10 de setembro de 2025* | Companhias aéreas/Aviação | Taxa de recomendação: 9.0/10 > > **Vantagens**: I am using LogMeIn products for over 10 years and I find it a great tool. I like the simplicity of it and the fact that I am already used to the tool. The user accounts are easy to create and we can support he customers quite easy. The remote access function is working flowless, like always. > > **Desvantagens**: I have used LogMeIn for years now, and I have great experience with it. What I like the least right now is the pricing for the enterprise solution. The value for money is not quite there, especially compared to other products on the market. > > Overall experience with LogMeIn Rescue is good, especially that I have been using the product for more the 10 years. I am personally a big fan of LogMeIn. ----- ### "May 2022 Update Broke this Product" — 2.0/5 > **Brett** | *19 de maio de 2022* | Serviços e tecnologia da informação | Taxa de recomendação: 1.0/10 > > **Vantagens**: Reliable - unattended access - ease of use with client > > **Desvantagens**: Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers. > > Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI. ----- ### "A Reliable Tool for Remotely Connecting to Another Computer or Device" — 5.0/5 > **Andrea** | *8 de julho de 2025* | E-Learning | Taxa de recomendação: 10.0/10 > > **Vantagens**: I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues. > > **Desvantagens**: There wasn't much not to like about LogMeIn Rescue. If there was anything, it was that the price was just a bit higher than I would have liked as we operated a very small Help Desk. > > We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products. It made sense to add another product to that account rather than go with an untested vendor. We stayed with LogMeIn Rescue because it was quick, easy to navigate, and provided a reliable connection to our client's computers. ----- ### "LogMeIn Rescue - Essential Support Software" — 5.0/5 > **Bryan** | *23 de novembro de 2019* | Contabilidade | Taxa de recomendação: 10.0/10 > > **Vantagens**: In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers. > > **Desvantagens**: It's not cheap\! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you. > > Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. ----- Página: 1 / 8\ Próximo: [Próxima página](https://www.capterra.com.br/software/161344/logmein-rescue?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/161344/logmein-rescue) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados