---
description: Tudo sobre Medallia Concierge: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Medallia Concierge - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Plataforma de SMS em Massa](/directory/30842/sms-marketing/software) > [Medallia Concierge](/software/161921/zingle)

# Medallia Concierge

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> A plataforma de relacionamento com o hóspede por mensagens ajuda os hotéis a criar experiências de serviço diferenciadas para a marca usando dados e mensagens bidirecionais.
> 
> Conclusão: 117 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o Medallia Concierge?

O Zingle promove conexões sem precedentes com convidados, membros e clientes para pequenas e médias empresas de todos os setores, inclusive hotelaria, alimentos e bebidas, saúde, fitness e varejo.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.5/5** | 117 Avaliações |
| Praticidade | 4.5/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.6/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais |
| Recursos | 4.4/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Medallia
- **Localização**: San Francisco, EUA
- **Fundada**: 2001

## Contexto comercial

- **Preço inicial**: US$ 179,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Canadá, Estados Unidos, Reino Unido

## Recursos

- Análise de texto
- Bate-papo ao vivo
- Bate-papo/Mensagens instantâneas
- CRM
- Coleta de dados de multicanal
- Comunicação multicanal
- Cupons móveis
- Gerenciamento de comentários negativos
- Gerenciamento de contatos
- Gestão de caixa de entrada
- Gestão de modelos
- Gestão de pesquisas/enquetes
- Mensagens de texto em massa
- Mensagens em dois sentidos
- Mensagens programadas
- Modelos personalizáveis
- Painel
- Personalização
- Personalização de mensagens
- Rastreamento de engajamento
- Relatórios e análise de dados
- Respostas automáticas
- Segmentação por público
- Third-Party Integrations
- Transferência para atendente 
- Vários idiomas

## Integrações (1 no total)

- Meta for Business

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Bate-papo

## Category

- [Plataforma de SMS em Massa](https://www.capterra.com.br/directory/30842/sms-marketing/software)

## Categorias relacionadas

- [Plataforma de SMS em Massa](https://www.capterra.com.br/directory/30842/sms-marketing/software)
- [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software)
- [Software de Marketing Conversacional](https://www.capterra.com.br/directory/31562/conversational-marketing-platform/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.com.br/directory/31002/customer-communications-management/software)
- [Software de Comunicação na Nuvem](https://www.capterra.com.br/directory/31362/cloud-communication-platform/software)

## Alternativas

1. [Whistle Messaging](https://www.capterra.com.br/software/181980/whistle) — 4.7/5 (131 reviews)
2. [Birdeye](https://www.capterra.com.br/software/152997/birdeye) — 4.7/5 (703 reviews)
3. [Intercom](https://www.capterra.com.br/software/134347/intercom) — 4.5/5 (1132 reviews)
4. [Quiq](https://www.capterra.com.br/software/166780/quiq-messaging) — 4.5/5 (37 reviews)
5. [Sinch Engage](https://www.capterra.com.br/software/187336/sinch-engage) — 4.4/5 (44 reviews)

## Avaliações

### "We find this software to be of great service to our customers." — 5.0/5

> **Tim** | *1 de fevereiro de 2018* | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Customers can contact us anytime without having to wait around and when it's convenient to them
it take the pressure off our staff as they don't have to deal with customers waiting in line
Customers can send us pictures of what the require so we don't have to guess
> 
> **Desvantagens**: Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall
> 
> Being able to deliver excellent customer service when our customers need it

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### "Always helpful" — 5.0/5

> **Avaliador Verificado** | *12 de fevereiro de 2019* | Hotelaria | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: In house messaging was a breeze\!\!\! With just typing in new messages with the word in it allowed me to message all our in house guest at one time\!
> 
> **Desvantagens**: There was nothing I didn’t like\! The program was very easy
> 
> My company was trying to send Zingles to all in house guests to let them know about events and promotions. I wasn’t sure how to do this. It took one chat with Zingle and I knew how to do this\! It was that easy\! Thank you for making it so simple\!\!\!

-----

### "Signed up, paid, and they never even onboarded us. Just kept charging our credit card,and ignored us" — 1.0/5

> **Michael** | *20 de setembro de 2022* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: We never actually used it because they  never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service  were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging  because of some unrelated fraud activity.
> 
> **Desvantagens**: We never actually used it because they  never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service  were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging  because of some unrelated fraud activity.
> 
> One of the worst customer service experiences in my 35 years of business

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### "Satisfaction" — 5.0/5

> **Avaliador Verificado** | *12 de fevereiro de 2019* | Serviços ao consumidor | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: It is all we need to text, follow our clients request. Very easy to manage.
> 
> **Desvantagens**: Cant send a large text in 2 or 3 messages automatically.
> 
> Overall it is the best software I have used for texting, managing clients request and fast service\!

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### "Love Zingle\!" — 5.0/5

> **Taylor** | *12 de fevereiro de 2019* | Imobiliárias | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I just started using Zingle with my new company 2 months ago and since day 1 I thought it was SO easy to learn\! I've found that texting prospected clients gets a much better response than calling. So easy to add people and like the alerts when they text back\!
> 
> **Desvantagens**: So far I really have nothing negative to say about Zingle. So easy, I even downloaded it on my phone so I can text clients when I am out meeting them at properties.

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