N-sight

SolarWinds RMM (formerly N-Able) is a great RMM tool

Comentários: Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.

Vantagens:

Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

Desvantagens:

Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

Alternativas consideradas anteriormente: ConnectWise ScreenConnect e Kaseya VSA

Razões para mudar para o N-sight: SolarWinds is a great RMM tool and can be linked nicely with Connectwise Manage. ConnectWise pushes hard to force the linking of Control, which makes this a difficult decision.

A decent mix with different tools

Comentários: Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.

Vantagens:

Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

Desvantagens:

They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

Alternativas consideradas anteriormente: ConnectWise PSA

Razões para escolher o N-sight: RMM had the broad tools to better manage our resources than a simple remote support tool.

Software anterior: GoTo Resolve

Razões para mudar para o N-sight: cheaper and felt like they would be easier to work with getting training, etc.

Loaded with Hidden Fees, Quick to Try and Scam You

Comentários: An utter nightmare.Within literally ONE WEEK of signing up, we got a notice saying that the rates were being hiked by 10% for all customers. We had to fight to just keep out $99/mo introductory rate.But they had the last laugh, as they continuously billed us at $148/mo for more than half of the time we've been with the service. We deactivated a user that had left our organization and activated a new user in the same day - and N-ABLE views that as "acceptable" to bill you for an added user license, despite the fact you still only have three active licenses.We attempted to cancel the service on June 3rd, giving 30 days according to their policy. Today is June 27th and their helpdesk told me that the contract would have to remain open (and billed) until September 1st - because their team has taken a full month to cycle us through their ticketing system to cancel our account. Oh, and they're tacking on an extra month as their "early termination" on a month-to-month contract (which was not agreed to).STAY AWAY!

Vantagens:

The initial price of $99/mo for up to 3 users seemed very attractive to us as an affordable entry into the space. A unified platform for all RMM tools also seemed attractive to us. However, we were very wrong with assuming it was unified.

Desvantagens:

The "N" in "N-ABLE" apparently stands for "Nickel-And-Diming" as that's exactly what they did at every turn. After an exciting trial period with the platform (which was kicked off with great sales people), all of the features that were represented to us in the sales calls were suddenly stripped away and pitched as "add-ons" to the introductory price that we should have known was too good to be true.Beyond that, N-ABLE continuously over-billed us for 3 of the 6 months we had the service. Two of those times were because we had the audacity to deactivate one user account and activate a new one - but the fact that two different users existed in a month meant that it was an added charge.The charge? It was an extra $49! Half the cost of what they billed for their $99-for-3.This made it a nightmare for us when we turned over staff, as they weren't billing on ACTIVE LICENSES but instead they billed you on any time you added someone new - despite if you deactivated the old user first.Beyond the billing nightmare - EVERYTHING is an upcharge. Your fee is giving you access to an RMM and a really antiquated ticketing system that feels like you're working in a platform that was developed in 1992.Every single module is segregated and requires you to log in again (with MFA). This ultimately didn't make a huge difference, because we quickly found out that you had to pay hundreds of dollars for every other feature, anyway.

You don't need to spend more money elsewhere

Vantagens:

The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

Desvantagens:

The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

Alternativas consideradas anteriormente: ConnectWise Automate

Razões para escolher o N-sight: It was stile N-Able back then and the platform was just terrible. It cause all sorts of network issues.

Software anterior: N-central

Amazing remote manamgement software

Vantagens:

I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface

Desvantagens:

The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.