--- description: Tudo sobre UJET: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UJET - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [UJET](/software/164070/ujet) # UJET Canonical: https://www.capterra.com.br/software/164070/ujet Página: 1 / 7\ Próximo: [Próxima página](https://www.capterra.com.br/software/164070/ujet?page=2) > A UJET é uma empresa moderna de software para central de contato na nuvem, com inovação líder em suporte ao cliente por Internet, telefone e aplicativos móveis. > > Conclusão: 140 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o UJET? O UJET é ideal para empresas de médio e grande porte que estão focadas em transformar o atendimento ao cliente com uma arquitetura na nuvem confiável e todos os benefícios da funcionalidade da era do smartphone. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 140 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: UJET - **Localização**: San Francisco, EUA - **Fundada**: 2015 ## Contexto comercial - **Preço inicial**: US$ 80,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, coreano, dinamarquês, espanhol, finlandês, francês, inglês, italiano, japonês, norueguês, português, sueco - **Países disponíveis**: Estados Unidos ## Recursos - Acesso para Celular - Alerts/Escalation - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada - Call center de ligações saída - Coleta de dados de multicanal - Comunicação multicanal - Converter texto em voz - Digitação por teclado do telefone - Distribuição automática de chamadas - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão da base de conhecimento - Gestão da comunicação - Gestão de call centers - Gestão de experiência do cliente - Gestão de filas - Gestão de pesquisas/enquetes - Gestão de pessoal - Gravação - Gravação de chamadas - Histórico de transcrições/chat - Histórico do cliente - IVR - Imagem de marca personalizável - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - Painel - Painel de atividades - Personalização - Personalização da voz - Questionários e feedback - Rastreamento de interações - Registro de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Segmentação geográfica - Transferência de arquivos - Transferência de chamadas - Transferências/encaminhamento - VoIP ## Integrações (8 no total) - Freshdesk - HubSpot CRM - Kustomer - Observe.AI - Salesforce Sales Cloud - ServiceNow - Verint Workforce Management - Zendesk Suite ## Opções de suporte - FAQs/Fórum - Suporte por telefone - Assistência 24/7 ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.com.br/directory/30906/customer-engagement/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (916 reviews) ## Avaliações ### "Awesome Tool" — 5.0/5 > **Juan** | *11 de abril de 2020* | Terceirização/Deslocalização | Taxa de recomendação: 10.0/10 > > **Vantagens**: It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. > > **Desvantagens**: It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. > > I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. ----- ### "Amazing Experience" — 5.0/5 > **Mohamed** | *14 de outubro de 2022* | Telecomunicações | Taxa de recomendação: 10.0/10 > > **Vantagens**: Reporting is excellent, Routing is very easy, Creating teams and users. > > **Desvantagens**: The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. > > everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. ----- ### "A simple and easy product" — 3.0/5 > **Avaliador Verificado** | *25 de setembro de 2020* | Serviços e tecnologia da informação | Taxa de recomendação: 7.0/10 > > **Vantagens**: UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. > > **Desvantagens**: There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. > > Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. ----- ### "Great experience with Ujet\!" — 4.0/5 > **Lauren** | *16 de setembro de 2019* | Varejistas | Taxa de recomendação: 9.0/10 > > **Vantagens**: -Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people\! The team at Ujet is great, they are attentive and listen to feedback very well. > > **Desvantagens**: The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now. > > Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred. ----- ### "Great customizable tool" — 4.0/5 > **Allyse** | *21 de setembro de 2020* | Serviços ao consumidor | Taxa de recomendação: 9.0/10 > > **Vantagens**: The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need. > > **Desvantagens**: I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from. > > We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing\! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool. ----- Página: 1 / 7\ Próximo: [Próxima página](https://www.capterra.com.br/software/164070/ujet?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/164070/ujet) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados