--- description: Tudo sobre Podium: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Reputação](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://www.capterra.com.br/software/164285/podium Página: 1 / 22\ Próximo: [Próxima página](https://www.capterra.com.br/software/164285/podium?page=2) > Os clientes são sua melhor forma de marketing. Obtenha mais avaliações e mantenha a conveniência para os clientes com texto em um painel centralizado. > > Conclusão: 522 usuários atribuíram a nota **4.3/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Podium? O Podium é ideal para qualquer empresa com foco local, com 1 a 10 mil unidades, que se baseie em uma lista online local para impulsionar o crescimento dos negócios ou tentar gerenciar avaliações de várias unidades na Internet. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.3/5** | 522 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.9/5 | Com base em avaliações gerais | | Recursos | 4.2/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Podium - **Localização**: Lehi, EUA - **Fundada**: 2014 ## Contexto comercial - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Austrália, Canadá, Estados Unidos ## Recursos - Acesso para Celular - Agendamento de campanhas - Análise de dados visual - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Captura de leads - Cobrança e faturamento - Coleta de dados de multicanal - Conformidade com HIPAA - Conformidade com o PCI - For Medical Spas - Formulário offline - Formulários personalizáveis - Geração de leads - Gerenciamento de SEO - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de contatos - Gestão de campanhas - Gestão de clientes - Gestão de compromissos - Gestão de experiência do cliente - Gestão de modelos - Gestão de pesquisas/enquetes - Gestão de respostas - Histórico de transcrições/chat - Histórico do cliente - Importação/exportação de dados - Lembretes - Mensagens de SMS - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Modelos personalizáveis - Monitoramento de reclamações - Monitoramento de revisões - Múltiplas opções de pagamento - Notificação de avaliações - Pagamentos móveis - Painel - Painel de atividades - Personalização de mensagens - Prevenção de fraude de pagamento - Processamento de cartões de débito/crédito - Questionários e feedback - Rastreamento de interações - Relatórios e estatística - Respostas automáticas - Solicitação de avaliação ... e mais 22 recursos ## Integrações (120 no total) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... e mais 105 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software) ## Categorias relacionadas - [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.com.br/directory/31024/review-management/software) - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) ## Alternativas 1. [Text Request](https://www.capterra.com.br/software/167015/text-request) — 4.6/5 (1193 reviews) 2. [Twilio](https://www.capterra.com.br/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 3. [Omnisend](https://www.capterra.com.br/software/153508/omnisend) — 4.7/5 (836 reviews) 4. [Klaviyo](https://www.capterra.com.br/software/156699/klaviyo) — 4.6/5 (524 reviews) 5. [Messente](https://www.capterra.com.br/software/199059/messente) — 4.7/5 (84 reviews) ## Avaliações ### "Love it but don't always love paying for it\!" — 5.0/5 > **Kevin** | *10 de novembro de 2020* | Imobiliárias | Taxa de recomendação: 7.0/10 > > **Vantagens**: The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great. > > **Desvantagens**: It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training. > > Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process. ----- ### "Interesting mesh of a review and communication service" — 4.0/5 > **Jennie** | *21 de julho de 2021* | Internet | Taxa de recomendação: 7.0/10 > > **Vantagens**: -Chats with customers are through texts -Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account > > **Desvantagens**: -Does not integrate to our CRM tool (Hubspot) -Not really using the review portion of Podium -No automatic chatbot integration > > Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away. Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries. ----- ### "Steer clear - you cannot get your information out\!" — 2.0/5 > **Cate** | *3 de novembro de 2024* | Publicidade e marketing | Taxa de recomendação: 0.0/10 > > **Vantagens**: It's very easy to use although the way that contacts are entered and default to being unsubscribed is weird and not very intuitive. > > **Desvantagens**: You can NOT get your contacts out. The only email marketing/CRM system that I've ever come across that does not allow users to export their own contacts. > > Podium integrates with other systems, but only to bring contacts into Podium, it won't syncronise. After trying several ways, I spoke to support who were very hedgy and finally admitted that they account holders can request an export of their data and Podium review the requests "on a case-by-case basis". So you may or may not be able to get your data out, but only if you request it. I'm appalled. ----- ### "Podium use for office ;Made easy" — 5.0/5 > **Alondra** | *28 de julho de 2025* | Seguros | Taxa de recomendação: 10.0/10 > > **Vantagens**: At our Agency we all have access to Podium letting us send messages to clients /saving their contact info and allowing us to communicate with them efficiently when we are unable to get a hold of them over a phone call or Via email. We all have access to see customer reviews and see any incoming information regarding the agency I work for. > > **Desvantagens**: I have yet to come across something I dislike using Podium. I have worked in this industry for years and have never until now found something that helps all staff members be able to have access to all text messages being sent in and out with clients. > > Overall having this one number linked to all of our locations makes it easy for any one here to search a client and look at previous conversations , being able to pick up where the last employee left off also helpful to verify staff conversations with needed documents to match our Hawksoft notes and uploads. ----- ### "Professional customer messaging that feels personal." — 5.0/5 > **Ilayda** | *23 de abril de 2025* | Roupa e moda | Taxa de recomendação: 9.0/10 > > **Vantagens**: Podium assisted us in being able to touch base with shoppers; very much on a personal level, particularly for reviews and text messaging. I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending reviews requests directly after making a sale while the luster of excitement is still there. > > **Desvantagens**: It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory integration or product-oriented messaging aren’t exactly on point. We had to work around that a little bit to shape it to our flow. > > Within a matter of weeks of implementing Podium, we had doubled the amount of Google reviews for our store\! That also added more visibility for our brand, especially locally. It also allowed us to make up some missed sales by answering questions about fit or availability quickly over text, something email just doesn’t do. ----- Página: 1 / 22\ Próximo: [Próxima página](https://www.capterra.com.br/software/164285/podium?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/164285/podium) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados