--- description: Tudo sobre Salesforce Platform: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Platform - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Programas para Desenvolver Aplicativos](/directory/30082/application-development/software) > [Salesforce Platform](/software/164356/app-cloud) # Salesforce Platform Canonical: https://www.capterra.com.br/software/164356/app-cloud Página: 1 / 17\ Próximo: [Próxima página](https://www.capterra.com.br/software/164356/app-cloud?page=2) > Aumente a eficiência com aplicativos inteligentes. Automatize, proteja dados e economize até 25% em custos de TI. > > Conclusão: 392 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Salesforce Platform? Empresas de todos los tamaños y sectores. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 392 Avaliações | | Praticidade | 4.0/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.0/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Salesforce - **Localização**: San Francisco, EUA - **Fundada**: 2003 ## Contexto comercial - **Preço inicial**: US$ 0,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, dinamarquês, espanhol, francês, holandês, inglês, italiano, sueco - **Países disponíveis**: Alemanha, Arábia Saudita, Austrália, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Finlândia, França, Irlanda, Israel, Itália, Japão, Noruega, Países Baixos, Portugal, Reino Unido e mais 5 ## Recursos - API - Alertas/notificações - Ambiente de desenvolvimento integrado - Arrastar e soltar - Automação dos processos comerciais - Configuração do fluxo de trabalho - Controle do processo de aprovação - Controles/permissões de acesso - Depuração - Desenvolvimento de aplicativos web/mobile - Desenvolvimento de código - Edição de código - Ferramentas de colaboração - Gerenciamento da implantação - Gerenciamento de documentos - Gestão de dados - Gestão de integrações - Gestão de iterações - Gestão de tarefas - Gestão do fluxo de trabalho - Interface gráfica do usuário - Modelagem de dados - Modelagem visual - Painel - Para desenvolvedores - Plataforma no-code - Relatórios e análise de dados - Relatórios e estatística - Segurança de dados - Suporte de banco de dados - Testes de compatibilidade - Third-Party Integrations ## Integrações (10 no total) - Google Cloud - Marketo Sales Connect - Microsoft Power BI - QuickBooks Desktop - Salesforce Einstein - ServiceNow - Shopify - Slack - Tableau - Xero ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Programas para Desenvolver Aplicativos](https://www.capterra.com.br/directory/30082/application-development/software) ## Categorias relacionadas - [Programas para Desenvolver Aplicativos](https://www.capterra.com.br/directory/30082/application-development/software) - [Software PaaS](https://www.capterra.com.br/directory/32376/platform-as-a-service/software) - [Software para Desenvolvimento de Aplicativos](https://www.capterra.com.br/directory/32016/app-building/software) - [Sistemas de Workflow](https://www.capterra.com.br/directory/30091/workflow-management/software) - [Software de Gerenciamento de Dispositivos Móveis](https://www.capterra.com.br/directory/30097/mobility/software) ## Alternativas 1. [Jira](https://www.capterra.com.br/software/19319/jira) — 4.4/5 (15319 reviews) 2. [Zapier](https://www.capterra.com.br/software/130182/zapier) — 4.7/5 (3045 reviews) 3. [monday.com](https://www.capterra.com.br/software/147657/monday-com) — 4.6/5 (5730 reviews) 4. [Asana](https://www.capterra.com.br/software/120550/asana-pm) — 4.5/5 (13548 reviews) 5. [TaxDome](https://www.capterra.com.br/software/186749/taxdome) — 4.7/5 (3587 reviews) ## Avaliações ### "A Great Tool for Client Tracking and Retention" — 5.0/5 > **Brandon** | *8 de julho de 2025* | Automotivo | Taxa de recomendação: 8.0/10 > > **Vantagens**: My favorite part about SalesForce was how detailed the tracking was. From the initial contact with a client to the final sale and every step in between, SalesForce allows you to log everything in detail. > > **Desvantagens**: For many SalesForce has a bit of a learning curve. Any team member is able to edit certain details of tasks and customer information depending on the settings, making it intimidating for new users. > > Overall, my organization found SalesForce adequate and efficient for a team of our size. It significantly increased our organization and ultimately drove client retention, providing us the most value through retargeted customers. ----- ### "Salesforce is a solid CRM" — 5.0/5 > **Sarah** | *27 de maio de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 8.0/10 > > **Vantagens**: Mostly easy to navigate and run reports. Wide range of customizations made it easy to use for sales, marketing and CS teams. > > **Desvantagens**: The UI could be more friendly. The learning curve was rough for new employees but that went hand in hand with customizations. > > It’s a good platform. I prefer it to the other one I had used at a previous employer. Overall it gets the job done. ----- ### "Robust with a learning curve" — 3.0/5 > **Nathan** | *21 de dezembro de 2024* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 6.0/10 > > **Vantagens**: Very robust in its integrations and community > > **Desvantagens**: Too complex for small business or in our case, non-profit > > Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. Once trained it was fairly straightforward to use. ----- ### "Powerful and Flexible, but Heavy to Manage" — 4.0/5 > **Gabriel** | *27 de janeiro de 2026* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 4.0/10 > > **Vantagens**: Salesforce is incredibly powerful and flexible. If you need a CRM that can scale with your organization, handle complex data relationships, and adapt to highly customized workflows, it’s hard to beat. The ecosystem is massive, integrations are strong, and once things are configured correctly, it can support very sophisticated reporting, automation, and segmentation across teams. From a marketing and communications perspective, Salesforce shines when it comes to data depth. When structured well, it enables meaningful insights into audiences, journeys, and long-term engagement that simpler tools just can’t provide. > > **Desvantagens**: Salesforce is not intuitive, and it is not lightweight. The learning curve is steep, especially for users who are adjacent to admin work rather than full-time CRM specialists. Many tasks that feel like they should be simple require significant setup, technical knowledge, or ongoing maintenance. To get the most out of Salesforce, you need real investment—either in staff expertise, consultants, or both. Without that, it’s easy for the system to feel overwhelming, slow, or underutilized. The power is there, but it comes at the cost of time, complexity, and cognitive load. > > My overall experience with Salesforce has been mixed. It’s an incredibly powerful and flexible platform, but at the same time, it’s demanding. I don’t always enjoy using it day to day, but I recognize that in the right hands and with the right resources, it’s one of the most capable CRM platforms available. ----- ### "Really Loved Using Salesforce" — 4.0/5 > **Tina** | *1 de outubro de 2025* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 10.0/10 > > **Vantagens**: Salesforce was a great system to use in terms of having a customer data platform. We used it when we had a legacy system that originated in the 1980's, (yes, really) but were not yet ready to take the plunge to get a new AMS. What I loved about using salesforce was that we could see a lot of information about the customer in one place. The system was very easy to navigate. We were able to track customer activity without having to check back with the legacy system. We were also able to assist customers very easily with items such as account updates and reset. I didn't really have any complaints about using salesforce. > > **Desvantagens**: One of the main reasons our service team used salesforce was to track customer contacts. The system was good about noting receipt of the contacts once an email was received. It was pretty instantaneous. What I didn't like, or probably had not learned, was how to integrate auto-assign by message types. Instead, I had to rely on my team actively taking ownership of customer tickets, which doesn't usually happen. > > Overall, I think Salesforce is a great system to use either as your AMS or CDP. The integration was smooth and straightforward. Training could be accomplished very easily and was mostly intuitive. You can't say this about a lot of systems. I also appreciated the amount of time our account rep spent with our group to ensure all of our training needs were met. I would definitely recommend this system to others or at least advise that it be one of your top runners for consideration of a new system. ----- Página: 1 / 17\ Próximo: [Próxima página](https://www.capterra.com.br/software/164356/app-cloud?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/164356/app-cloud) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados