15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça ROLLER

O ROLLER é um dos principais conjuntos tudo em um de software para atrações, entretenimento e locais de lazer. Sua missão é ajudar os estabelecimentos a gerenciar suas operações e melhorar a experiência do cliente por meio de módulos inovadores e líderes de mercado. Composto por emissão de tíquetes, ponto de venda, CRM, renúncias, cartões-presente, e-mail, gestão de entradas, caixas e muito mais, o ROLLER oferece aos estabelecimentos uma solução completa para ajudá-los a crescer. O ROLLER é uma oferta moderna baseada na nuvem com usuários em 18 países.

Quem usa ROLLER?

A ROLLER oferece um software tudo em um para atrações, entretenimento e locais de lazer. Ponto de serviço, emissão de tíquetes, CRM, renúncias digitais, cartões-presente digitais, RFID, análises e muito mais.

ROLLER Software - 1
ROLLER Software - 2
ROLLER Software - 3
ROLLER Software - 4
ROLLER Software - 5

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do ROLLER

Pontuação média

Geral
4,5
Praticidade
4,4
Atendimento ao cliente
4,4
Recursos
4,2
Relação qualidade/preço
4,3

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
60%
4
34%
3
1%
2
3%
1
1%
Adam
Adam
Producer, Canadá
Usuário do LinkedIn Verificado
Entretenimento, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ROLLER is the One-Stop-Shop For Ticketing and Event Management

5,0 há 2 anos

Comentários: If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.

Vantagens:

Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).

Desvantagens:

There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.

Amaiah
Assistant General Manager, EUA
Entretenimento, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Roller Review

5,0 há 4 meses

Vantagens:

I appreciate the ease of using Roller once you are familiar with the software.

Desvantagens:

There are many features that just seem basic to have that the software has yet to develop.

Resposta do ROLLER Software

há 3 meses

Amaiah, thanks so much for taking the time to leave your feedback. We're happy to hear you're enjoying the all-in-one nature of the platform and having your waivers integrated. Please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Krystal
General manager, EUA
Entretenimento, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Altitude POS Review

3,0 há 3 meses

Comentários: The more I use it the easier it becomes.

Vantagens:

I heard a lot of places are starting to use it.

Desvantagens:

Not user friendly Can't save credit card info for parties When you ask for help they don't try to do it for you, just send instructions to do it yourself, which is still confusing.

Resposta do ROLLER Software

há 3 meses

Krystal, thanks so much for taking the time to share your review. I've shared your feedback about credit card info parties with your account manager and they will reach out to you directly. Also, please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Lewis
Digital Marketing Manager, Reino Unido
Ócio, viagens e turismo, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Using Roller for 6 Venues

4,0 há 4 meses

Comentários: Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience.

Vantagens:

Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc. We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience. Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people.

Desvantagens:

Like with any system, there are issues: - Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible. - While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal. - On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working. - One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved. - I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative - There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming.

Resposta do ROLLER Software

há 3 meses

Lewis, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're enjoying the ease of use across all 6 of your venues. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. And stay tuned for some updated on reporting/analytics in the coming months! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Lucy
Operations Director, Reino Unido
Ócio, viagens e turismo, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Love Roller for the Customer Interface

5,0 há 4 meses

Comentários: Really good. Onboarding process was great.

Vantagens:

Easy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons

Desvantagens:

Support is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction? It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see.

Resposta do ROLLER Software

há 4 meses

Hi Lucy, thanks for taking the time to leave us a review - we love to hear your customers are finding the software easy to book and see availability. If ever you have an urgent support enquiry, please be sure to call us on the phone number in your region: https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs. Additionally, we run a bi-annual product spotlight webinar where we announce all of the recently shipped features; you can find the most recent one here: https://www.roller.software/blog/august-2023-product-updates.