17 anos ajudando empresas
a escolher o melhor software
ROLLER
Conheça ROLLER
O ROLLER é um dos principais conjuntos tudo em um de software para atrações, entretenimento e locais de lazer. Sua missão é ajudar os estabelecimentos a gerenciar suas operações e melhorar a experiência do cliente por meio de módulos inovadores e líderes de mercado. Composto por emissão de tíquetes, ponto de venda, CRM, renúncias, cartões-presente, e-mail, gestão de entradas, caixas e muito mais, o ROLLER oferece aos estabelecimentos uma solução completa para ajudá-los a crescer. O ROLLER é uma oferta moderna baseada na nuvem com usuários em 18 países.
Quem usa ROLLER?
A ROLLER oferece um software tudo em um para atrações, entretenimento e locais de lazer. Ponto de serviço, emissão de tíquetes, CRM, renúncias digitais, cartões-presente digitais, RFID, análises e muito mais.
Está em dúvida sobre o ROLLER?
Compare com uma alternativa popular
ROLLER
Avaliações do ROLLER
Excellent Customer support, easy to use software
Comentários: Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.
Vantagens:
One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.
Desvantagens:
Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.
Using Roller for 6 Venues
Comentários: Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience.
Vantagens:
Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc. We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience. Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people.
Desvantagens:
Like with any system, there are issues: - Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible. - While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal. - On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working. - One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved. - I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative - There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming.
Resposta do ROLLER Software
há 9 meses
Lewis, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're enjoying the ease of use across all 6 of your venues. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. And stay tuned for some updated on reporting/analytics in the coming months! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
Over all good experience
Comentários: It takes while to you learn to use it. If can help us over the phone or online talk will be much quicker help us fix problems. Emailing to explain the problems really frustrated me. Anyway all staffs are nice
Vantagens:
Online booking is very good, customer can make booking any timeand Pos is easy to use and set up
Desvantagens:
Fee too high, can not block American express and we need to email about our problems (this is really not good for people with bad english writing skills)
Resposta do ROLLER Software
há 3 meses
Angie, thanks so much for taking the time to leave your feedback. We're delighted to hear that you're enjoying the POS and online booking features 0 we understand how important it is to allow customers to book around the clock. I wanted to let you know that if you're using ROLLER Payments, we can absolutely block American Express as a payment method for you - please just contact our support team by phone, available to all our customers 24/7. US Phone +1 213 929 5385 UK Phone +44 20 3514 1011 AU Phone +61 3 8103 3032
All in one System for Entertainment industry
Comentários: Overall the support is great and the updates to the features are taken care of. However, it would be great if minor customization can be accommodated depending on business requirements.
Vantagens:
ROLLER app is very intuitive and easy to use and administer. Works really well as a SAAS product even at the Point of Sale. All areas such as F&B and waiver are well integrated to consider the app as an All in one solution.
Desvantagens:
If there are multiple venues, it becomes a hassle to manage as they are independently managed and administered. HQ can solve the problem but can be an additional cost.
Resposta do ROLLER Software
há 4 meses
Aadil, thank so much for leaving your review. We're thrilled to hear you find ROLLER intuitive and easy to use and are enjoying the all in one nature of the solution. I will pass on your feedback about the HQ functionality and in the meantime if you'd like to share any other feature requests, please be sure to post them in our product roadmap in the app. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
Honest Review
Comentários: Overall, I really enjoy using the platform. It’s easy for my team to use the POS, the waiver kiosk does its job, and the venue manager and online checkouts are great.
Vantagens:
Visually, Roller is superior to our previous system. Both the POS and Venue Manager are simplified and easy to “sift through.”
Desvantagens:
There are bugs that seem to pop up regularly. A schedule will suddenly be missing a ticket variation or a POS button suddenly disappears and then reappears before we can figure out why.
Resposta do ROLLER Software
há 4 meses
Thanks for sharing your feedback Emily. We're thrilled to hear that you're finding the POS and Venue Manager easy to use compared to your previous system. I'm so sorry to hear you're having trouble with things disappearing in the system. Please give us a call if you're still experiencing the issue so we can help resolve it! https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs#h_01F1KAENXC0WVX33VWDD06VV98