15 anos ajudando empresas brasileiras
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Conheça Issuetrak

A Issuetrak implementa sistemas de helpdesk e suporte para todos os tipos de setores e departamentos. Ela ajuda as empresas a rastrear tíquetes, problemas e solicitações, desde o envio até a resolução. Fácil implementação e envio por Internet, dispositivo móvel e e-mail. Com atribuição e escalação automatizadas de tíquetes, formulários personalizados e campos definidos pelo usuário, resumo de métricas em painel e geração de relatórios detalhados, a Issuetrak fornece as ferramentas necessárias para garantir que nenhum tíquete ou problema passe despercebido.

Quem usa Issuetrak?

Para empresas e departamentos de todos os tamanhos, em uma variedade de setores. Uma ótima opção para qualquer empresa que precise acompanhar problemas/solicitações e melhorar o fluxo de trabalho com melhor visibilidade.

Issuetrak Software - 1
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Issuetrak Software - 5

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Issuetrak

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Issuetrak

Pontuação média

Geral
4,6
Praticidade
4,4
Atendimento ao cliente
4,7
Recursos
4,4
Relação qualidade/preço
4,6

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
63%
4
31%
3
5%
2
1%
Jeromy
Jeromy
Director of Operations, EUA
Usuário do LinkedIn Verificado
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Issuetrak Customer Support for SaaS Development Company

5,0 há 11 meses

Comentários: Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!

Vantagens:

Ticket notes and tasks. Secure relevant ticket access for customers and clients.

Desvantagens:

Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system.

Resposta do Issuetrak

há 11 meses

Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Gabriel
Director of Operations, EUA
Veterinária, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great value, functionality and support for the cost.

5,0 mês passado Novo

Comentários: Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless.

Vantagens:

Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being.

Desvantagens:

It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing.

Resposta do Issuetrak

há 4 semanas

Gabe, we are so pleased you've enjoyed your experience with us! We truly believe in the importance of coupling human contact with technology - we're glad you do, too! As always, if you have more ideas, please feel welcome to submit them on our website, https://www.issuetrak.com/feedback. Thank you again!

Anna
Video tech support agent, EUA
Telecomunicações, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I use issuetrak on a daily basis to submit tickets to other departments so things can be processed

3,0 há 7 anos

Comentários: The ability to communicate and get information to other teams

Vantagens:

I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible.

Desvantagens:

I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go.

Christopher
Director of Quality Control, EUA
Aviação e aeroespacial, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Issue track is the best issue tracking system that we have ever used

5,0 há 11 meses

Comentários: Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met.

Vantagens:

The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us.

Desvantagens:

Their continued follow up to make sure I was caught up on the homework I needed to do.

Resposta do Issuetrak

há 11 meses

Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Stephen
Director of Technology Operations, EUA
Saúde, bem-estar e condicionamento físico, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Issuetrak Reveiw

5,0 ano passado

Comentários: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.

Vantagens:

The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.

Desvantagens:

Have yet to find any major flaws thta were not able to be resolved by some method.

Resposta do Issuetrak

ano passado

Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations!