--- description: Tudo sobre NinjaOne: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NinjaOne - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Programas de Assistência Remota](/directory/30928/remote-support/software) > [NinjaOne](/software/165889/ninjaone) # NinjaOne Canonical: https://www.capterra.com.br/software/165889/ninjaone Página: 1 / 13\ Próximo: [Próxima página](https://www.capterra.com.br/software/165889/ninjaone?page=2) > O NinjaOne é uma solução de operações de TI tudo-em-um fácil de usar para MSPs e profissionais de TI. > > Conclusão: 298 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o NinjaOne? Para profissionais de TI que precisam de resposta instantânea a problemas do usuário e protegem seus ambientes de TI. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 298 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: NinjaOne - **Localização**: San Francisco, EUA - **Fundada**: 2013 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, dinamarquês, espanhol, francês, holandês, inglês, italiano, norueguês, polonês, português, russo, sueco - **Países disponíveis**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Dinamarca, Espanha, Estados Unidos, Finlândia, França, Grécia, Irlanda, Itália, Japão, Luxemburgo, México, Noruega, Países Baixos, Polônia, Portugal e mais 5 ## Recursos - Acesso remoto e monitoramento - Acompanhamento de atividades - Agendamento de backup - Alertas/notificações - Antivírus - Armazenamento de dados seguros - Arquivo morto e retenção - Avaliação de riscos - Avaliação de vulnerabilidades - Backup automático - Backup incremental - Backup na nuvem - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Compartilhamento de tela - Compressão - Controle e acesso remoto - Criptografia - Digitalização automática - Gerenciamento da implantação - Gerenciamento de aplicativos - Gerenciamento de apps - Gerenciamento de correções - Gerenciamento de documentação - Gerenciamento de segurança - Gerenciamento de software - Gestão da base de conhecimento - Gestão de incidentes - Gestão de terminais - Gestão de toda a rede - Implantação Automática de Atualizações - Importação/exportação de dados - Modelos - Monitoramento - Monitoramento de atividades - Para MSPs (Serviços gerenciados) - Portal de autoatendimento - Rastreamento de recursos - Real-Time Data - Real-Time Monitoring - Reconhecimento automático de usuários/dispositivos - Recuperação de desastres - Relatórios de TI - Scanner de vulnerabilidades - Seguimento de status - Segurança de aplicativos - Segurança de dados - Suporte do cliente - Testes de disponibilidade - VPN ... e mais 85 recursos ## Integrações (158 no total) - 1Password SaaS Manager - 3CX - Acronis Cyber Protect - Acronis Cyber Protect Cloud - Adlumin - Adobe Acrobat - Ameyo FusionCX - Android 11 - Apple - Apple Business Essentials - Archon - Armor XDR - Atakama - Autotask PSA - Axonius ... e mais 143 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 ## Category - [Programas de Assistência Remota](https://www.capterra.com.br/directory/30928/remote-support/software) ## Categorias relacionadas - [Programas de Assistência Remota](https://www.capterra.com.br/directory/30928/remote-support/software) - [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software) - [Software de Gestão de Patches Informáticos](https://www.capterra.com.br/directory/10017/patch-management/software) - [Software de Gestão de Ativos de TI](https://www.capterra.com.br/directory/30077/it-asset-management/software) - [Software de Gestão de Dispositivos Móveis](https://www.capterra.com.br/directory/30584/mobile-device-management/software) ## Alternativas 1. 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[PDQ Deploy & Inventory](https://www.capterra.com.br/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Avaliações ### "Vale a pena experimentar." — 4.0/5 > **Alexandrino** | *11 de julho de 2025* | Cosmético | Taxa de recomendação: 4.0/10 > > **Vantagens**: Simplicidade nas operações, ajustado para os sistemas android, não põe o telefone pesado, é prático e facilita usuários iniciantes. > > **Desvantagens**: O sistema de verificação de emails e sua consequentemente proteção não são bastante optimizados para os perigos do mercado de hoje. > > É prático e com mais actualizações será ainda melhor. Facilita até para usuários menos instruídos e ajudando-os a proteger seus android. ----- ### "Reliable RMM That Actually Delivers" — 5.0/5 > **Blake** | *7 de maio de 2026* | Varejistas | Taxa de recomendação: 10.0/10 > > **Vantagens**: NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. > > **Desvantagens**: While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. > > The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. ----- ### "Everything you need, nothing you dont, that all works reliably and affordably" — 5.0/5 > **Avaliador Verificado** | *6 de maio de 2026* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments. > > **Desvantagens**: I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing. > > MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. \#\#\# Proposed Corrections 1. \*\*“Our scope can is greatly dynamic”\*\* → “Our scope is greatly dynamic” 2. \*\*“within each clients environment”\*\* → “within each client’s environment” 3. \*\*“Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it” 4. \*\*“BitDefender Gravity Zone”\*\* → “Bitdefender GravityZone” 5. \*\*“3rd party”\*\* → “third-party” 6. \*\*“Its simply a great product”\*\* → “It’s simply a great product” 7. \*\*“doesnt”\*\* → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running. ----- ### "NinjaOne - Customer service Nightmare and total money grab" — 1.0/5 > **Robert** | *5 de março de 2025* | Hospitais e Saúde | Taxa de recomendação: 1.0/10 > > **Vantagens**: Screen share/connect software runs smooth and efficient > > **Desvantagens**: Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time > > We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. ----- ### "NinjaOne is the RMM for You\!" — 5.0/5 > **Rich** | *4 de maio de 2026* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices. > > **Desvantagens**: The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone. > > I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a game-changer for our small IT team. The platform is incredibly intuitive and easy to navigate compared to our previous RMM. Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours. Alerts are accurate with very few false positives, and their support team has been excellent. Every ticket we’ve opened was resolved quickly. Overall, NinjaOne has significantly improved our efficiency and given us much better visibility and control over our clients’ environments. Highly recommend it. ----- Página: 1 / 13\ Próximo: [Próxima página](https://www.capterra.com.br/software/165889/ninjaone?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/165889/ninjaone) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados