--- description: Tudo sobre PetDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PetDesk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas para Clínica Veterinária](/directory/30617/veterinary/software) > [PetDesk](/software/166086/petdesk) # PetDesk Canonical: https://www.capterra.com.br/software/166086/petdesk Página: 1 / 9\ Próximo: [Próxima página](https://www.capterra.com.br/software/166086/petdesk?page=2) > O PetDesk capacita os provedores de cuidados com animais de estimação para manter a equipe feliz e os animais saudáveis ao agilizar a comunicação com os pais dos animais de estimação. > > Conclusão: 183 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o PetDesk? Os veterinários e sua equipe contam com essa tecnologia de comunicação com os clientes para manter os pais de animais de estimação envolvidos e os animais de estimação mais saudáveis. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 183 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Petvisor - **Localização**: San Diego, EUA - **Fundada**: 2013 ## Contexto comercial - **Preço inicial**: US$ 249,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500 - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos ## Recursos - Agendamento de compromissos - Confirmations/Reminders - Gestão da comunicação - Gestão de clientes - Gestão de fichas dos pacientes - Planejamento do tratamento ## Integrações (3 no total) - ASI-ware - Covetrus Pulse - Hippo Manager ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas para Clínica Veterinária](https://www.capterra.com.br/directory/30617/veterinary/software) ## Alternativas 1. [DaySmart Vet](https://www.capterra.com.br/software/133166/DaySmart-Vet) — 4.6/5 (284 reviews) 2. [Covetrus Pulse](https://www.capterra.com.br/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) 3. [Shepherd](https://www.capterra.com.br/software/172485/shepherd-app) — 4.7/5 (87 reviews) 4. [ezyVet](https://www.capterra.com.br/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (278 reviews) 5. [Digitail](https://www.capterra.com.br/software/167764/digitail) — 4.7/5 (97 reviews) ## Avaliações ### "Good Product, but needs to fix some bugs" — 4.0/5 > **Dana** | *25 de abril de 2026* | Veterinária | Taxa de recomendação: 7.0/10 > > **Vantagens**: PetDesk is extremely easy to use and has a ton of features. The best ones being automatic reminders for appointments the ability to request medications and appointments online. Clients can also see lab results via the patient portal. > > **Desvantagens**: Our only major issue that we've experienced with PetDesk is the automatic confirmations sending to clients in the incorrect time zone. PetDesk hasn't been able to give us a long term solution to this problem. > > Overall, PetDesk has been lovely. Our biggest issue was when we were having clients get reminders in CST instead of EST- where our clinic is located. When I brought this to the attention of PetDesk, we were notified that we need to tell clients to delete and re-install the app, which is not feasable for our large clinic to trust that all of these clients will do that. ----- ### "Definitely Recommend PetDesk\!" — 5.0/5 > **Samantha** | *21 de março de 2025* | Veterinária | Taxa de recomendação: 10.0/10 > > **Vantagens**: We love PetDesk\! the customer service is top notch and they are always so helpful > > **Desvantagens**: Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. > > We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program ----- ### "Avoid PetDesk Phones" — 1.0/5 > **Vince** | *23 de junho de 2026* | Veterinária | Taxa de recomendação: 2.0/10 > > **Vantagens**: The website team was fairly solid during implementation. Our implementation specialist was pretty good - attentive and communicated well. After implementation, the customer support team is slower to respond; and they closed my first ticket without making the changes that I had requested - changes that had been previously implemented before the website went live. > > **Desvantagens**: The phone team leaves a lot to be desired. That department seems to be a complete mess. After an initial set-up meeting, we lost all communication with our rep. Repeated contact attempts through multiple channels produced no resolution. That rep was later fired. A manager stepped in to "take personal accountability," and she went missing as well. Currently, we have unresolved issues with PetDesk Phones. The software never performed as promised. It would take too long to explain here. Currently, I have a request to our representative to give us a price for using the phone app for outbound calls only - and otherwise not using their phone service at all. Several days have passed with no response. This is typical as I always have to make multiple email, phone, and text messages to get a response from my implementation representative. > > Overall, my experience with the website team has been decent - but you really have to stay on top of them. My experience with the phone team has been abysmal. I have no choice but to actively pursuit another option for phone service. We made the tactical mistake of selecting PetDesk because of talking to their team at their booth at a veterinary conference. I did not properly vet them like I did our general PIMS provider. Please don't make the same mistake. Vet them diligently before investing time and resources. We are no better off with their phone service than we were before. We can't justify spending money with them. They are not helping us grow our practice and better serve our clients and patients. ----- ### "We like it\!" — 4.0/5 > **Rebecca** | *4 de março de 2025* | Veterinária | Taxa de recomendação: 9.0/10 > > **Vantagens**: More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support > > **Desvantagens**: No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin > > Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number\! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk. ----- ### "Pet Desk Review" — 4.0/5 > **Bethany** | *10 de junho de 2025* | Veterinária | Taxa de recomendação: 9.0/10 > > **Vantagens**: What our facility likes best is appointment reminders going out automatically. It has saved our front desk team a lot of time, not having to manually call each client for a day of appointments. > > **Desvantagens**: When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to the appropriate person. All has been resolved for now though, thanks to the customer service team. > > Pet Desk has been great to consolidate communications with clients. Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client relationships. ----- Página: 1 / 9\ Próximo: [Próxima página](https://www.capterra.com.br/software/166086/petdesk?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/166086/petdesk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados