Contractor Foreman

Easy to use, fast support responses, and value for money

Vantagens:

Price is amazing. Ease of use. Customer support is fast and seem to be eager to assist. What I love the most is I can request/suggest items from the desktop version be added to the mobile version. I have made 2-3 suggestions and I have seen all my suggestions integrated into the mobile version. I have had issues with the software a couple of times. I would create a support ticket with my issues and literally within minutes to just a couple of hours there would be an update pushed for the app and the issue was repaired. This software does pretty much everything you need it to do. I am extremely satisfied with my purchase. I tried several different applications and ConstructionForeman is and was by far the easiest to use and delivered alot more bang for the buck!

Desvantagens:

All my cons have been addressed so far through updates. I would like to see the mobile version have the ability to do everything the desktop version does as I use my phone for 95% of my business.

Great CRM for a small business

Comentários: They seem to be improving the software every month, and I'm excited to see what improvements they announce next. I am getting the program figured out, and it is now becoming a great tool. I think the program is fairly nimble once you learn the steps to do each task.

Vantagens:

I like the two-way sync, the program's simplicity, the client portal, and the project cost tracking. Contractor Foreman offers most of the features I was looking for, for a price that I can afford.

Desvantagens:

I had some issues in my initial syncs. I decided to move from Quickbooks Desktop to Quickbooks Online while integrating with Contractor Foreman. Learning how the two programs integrate is always a challenge, and QBO is not as user-friendly as QBD in fixing errors. I had systems and processes in place that I had built over many years, and it took some trial and error to get CF set up the way I needed it to work. Other than that, the only other issue was reaching someone other than the chat support. The chat support is great for quick answers, but bigger issues will need to be handled by the tech support that is only available by email, which was sometimes challenging to get a response from. Overall they took care of my issues, and the program is working well now. I am probably an unusual case, but this is where the program became frustrating, and I was questioning my decision.

Feel like we are with a winner

Comentários: Communication with customers, vendors and subcontractors has improved. Number of service calls per week has improved.

Vantagens:

ROI is going to be swift and apparent. The total cost of ownership is extremely good. Fast, easy to use and confident data is correct,.not getting deleted or corrupt.

Desvantagens:

Estimate template process of use needs improvement.

Decent Software with horrible customer service.

Comentários: Overall software was ok, i believe this software has the potential to be great however their approach on certain circumstances needs to be improved. Customer support is the key, having happy clients is a must

Vantagens:

Overall the product has tons of interesting features.

Desvantagens:

Customer Support, how rude their staff can be over a simple problem.

Feature rich, great support, AND inexpensive... a huge value!

Comentários: Very pleased with the product and the training, over the moon about the price!

Vantagens:

The 1 on 1 training is always given by a highly experienced rep, someone that knows all the ins and outs of the product and can answer any questions you can thow out! Features are excellent, not just for the money, but for any money! Love the product, we use nearly every aspect of it for our day to day operations, Billing, Estimates, project management, etc. Everything works, extremely happy with the tool and the support, HIGHLY recommend!

Desvantagens:

Occasionally there will be a bug somewhere when you are using a newer feature, but they are always rolling out updates and listening to their clients to make the product better. The chat support is very responsive, but they are not nearly as knowledgeable about the product as the trainers, so sometimes scheduling a 1 on 1 training is the only way to get the help you need, depending on how complicated your question is. To date there is not a robust Knowledgebase for the product, just a video library, however, I hear they are rolling out a knowledgebase soon, which hopefully will be a nice addition to the chat support.